This is a hard review for me to write. I research my trips carefully and am usually able to give glowing reviews. I normally keep quiet when I am disappointed. However, since the St. Marie is rated the third best hotel in New Orleans, I feel that I need to let other travelers know what to expect.
We visited the Hotel St. Marie for my birthday. It was our first trip to New Orleans post-Katrina. I'll start with the good.
Management and staff - Kudos, Kudos, Kudos to the manager. For reasons described below, we requested a meeting with the manager. I really hate that I forgot his name (sorry) but he was wonderful. He met with us quickly, took our complaints seriously, and took appropriate action. He even followed up with us a couple of times. It was obvious that he works very hard and takes pride in his work. The Hotel St. Marie is very lucky to have him. Also during our stay, we talked to at least three different people at the front desk. They were all great. They were friendly and helpful.
Location - As other reviews have noted, the location is fabulous. Easy walking distance to anywhere in the French Quarter and crawling distance from Bourbon Street. We did not experience the noise that other reviews mentioned but our room was on the courtyard side.
The average - I think I expected too much because of the high ranking of this hotel and the price that we paid. The room was very ordinary. There were none of the special amenities that I am used to receiving in small boutique hotels. The bedspread was worn and tired-looking. We paid extra for a room with a balcony. The balcony was a joke. It was about the size of a postage stamp and completely covered by a palm tree (we were on the second floor). Even to open the door, you had to fight off palm fronds. Most of the balcony rooms (including ours) did not have chairs on the balcony probably because the balconies were too small.
I could not sleep very well the first night because the mildew smell in the room was bothering my allergies. When I mentioned it to the manager the next day, he said they had a "machine" they could put in the room that should help. It worked great! When we returned in the evening, the mildew smell was gone. I wish I would have complained the first day.
The reason that we were talking to the manager is because the second morning (and all day) we could not take a shower. The water company told him they were working on a 30-inch main and the problem was all over the French Quarter. However, we talked to several people while we were out and about who did not have problems at their hotels. We did have a little bit of water coming out ...not enough pressure to get to the shower but enough for a sponge bath. The manager did adjust our rate for the second night and sent a bottle of champagne to our room. I believe he did everything he could to try to make a bad situation better.
I think my major complaint is about the price (before the adjustment). Our rate was $149 for the balcony room plus 13% tax and a lame $1.00 per night occupany tax. It also cost $24.20 per night to park our car which I consider to be a complete ripoff. For that much money, I expected a lot more.
I wish the Hotel St. Marie all the best although I would only stay there again if I could get a much better price.
- Official Description (provided by the hotel):
- Intimate French Quarter Hotel situated 1/2 block off Bourbon Street & 5 minutes from central business district. ... more less
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- Also Known As:
- St Marie Hotel
- Saint Marie Hotel New Orleans