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Samantha H
South Elgin, Illinois, United States

Construction

1.0 of 5 bubblesReviewed Oct 29, 2015
We attempted to stay here on 9/14/15. The construction was so terrible that we ended up checking out and checking in at the Omni. The Omni was a lot nicer of a hotel all around, and the roof top pool bar was awesome.
Date of stay: September 2015
Trip type: Traveled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shari A, Manager at The Royal Sonesta New Orleans, responded to this review
Responded Nov 6, 2015
First, I want to thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I would be happy to make your reservation personally and see to it that you enjoy the experience that so many of our guests have grown so fond of. Please contact me at sappel@sonesta.com. We hope you will reconsider giving us another try in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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3,142 - 3,147 of 6,054 reviews
Reviewed October 27, 2015

Perfect location, professional, congenial staff. Fabulous oysters, and Bloody Mary's. Great selection for breakfast, all very delicious. Service exceptional.
All contributed to a wonderful time in New Orleans.

Date of stay: October 2015
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta
Thank Louise V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shari A, Manager at The Royal Sonesta New Orleans, responded to this reviewResponded October 29, 2015

Reviews like yours are exactly what we strive for! We greatly appreciate your taking the time to share this delightful feedback, and we are so pleased that the Royal Sonesta New Orleans was able to exceed your expectations. Please revisit us next time you’re in the Crescent City!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2015

New Orleans is such an amazing place to visit and experience of all. When you combined the amazing city with an amazing hotel- you can't help but have a pleasant experience! I had the great pleasure to stay at the Royal Sonesta and was taken care of by Ryan & Anthony. They were able to accommodate me during my stay and make sure I was ok. The whole stay was this way as well. Very pleased and would recommend this hotel the next time you visit the French Quarter!

Room tip: best french quarter views with balconies
Date of stay: March 2015
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank 345MariaS345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shari A, Manager at The Royal Sonesta New Orleans, responded to this reviewResponded October 29, 2015

Reviews like yours are exactly what we strive for! We greatly appreciate your taking the time to share this delightful feedback, and we are so pleased that Ryan and Anthony assisted in making your stay a pleasant one. We are thrilled that the Royal Sonesta New Orleans was able to meet your expectations. Please revisit us next time you’re in the Crescent City!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2015

This hotel is so very nice and right on bourbon street. If you don't mind late night noise then it's fun to ask for a balcony room on the front. If you'd rather get a peaceful nights sleep then reserve a room off Bourbon. Either way this hotel is a great place to stay. The beds are so comfortable.

Date of stay: October 2015
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta
Thank Pattonplace66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shari A, Manager at The Royal Sonesta New Orleans, responded to this reviewResponded October 29, 2015

We are thrilled that you had such a wonderful stay at the Royal Sonesta New Orleans, and we look forward to welcoming you back soon! Thank you for the feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2015 via mobile

The Royal Sonesta is an upscale hotel located in the heart of the French Quarter of New Orleans. The hotel is currently undergoing a major renovation. All rooms are being refurbished right down to the plumbing. None of the renovation work disturbed our stay.

If you're driving a car, you'll want to use the valet parking (extra $$$). Check in was uneventful. Unfortunately, when we arrived at our room, we found that it had not been cleaned and made up. As we were calling down to the front desk, the housekeeping supervisor stopped by to check on the room. The person who checked us in was either new or a trainee and he assigned us the room before it had been released for occupancy by housekeeping after final inspection. Housekeeping made up the room while we were out at dinner and the front desk gave us breakfast passes to make up for the inconvenience.

The rooms have been nicely refurbished. New carpeting everywhere as you would expect. Marble countertops and floors in the bathroom with new faucet fixtures. Sink and bathtub readily drain and are without loose faucet knobs. The hot water could have been hotter IMO. The bed had a comfortable pillow-top mattress and pillows were sufficient.

There are plenty of plugs to recharge phones, pads, laptops, etc. -- four on the wall just above the top of the desk and two more built into the side of each night stand beside the bed. That's eight total plugs that are not being used for lamps, TV, refrigerator, etc. Available plugs are often in short supply in many hotel rooms sometimes only one or two in the bathroom. The room also has a refrigerator, something appreciated but not always found in high-end hotels.

Another annoyance was the TV reception. The morning of our first stay, many of the channels were unavailable. We reported this to the frontdesk; when we returned, many, but not all, of the channels were available. The next morning, none of the HD channels were displaying. We again reported this problem and were told that it was now occurring hotel-wide. When we returned that evening, all available channels were properly displaying and remained so for the balance of our stay.

I said the hotel is in the heart of the French Quarter on Bourbon St. Unfortunately, Bourbon St. is noisy and so was our room which faced outward. Bands were marching around long after we wanted to go to sleep. We talked to people who had rooms that faced the inner courtyard. They said their rooms were noisy too because guests would gather in the courtyard and party there long into the night. I'm sure the rooms facing the street are noisier than those that do not. Also, the wedding parties wandering up and down the hotel corridors added to the overall din.

I decided not to deduct stars for the unclean room or the TV reception problems. Stuff happens but the hotel staff diligently rectified them which is what I expect. I also decided not to deduct stars for the noise in our room -- that's just the nature of staying in a hotel on Bourbon St.

If you're planning to stay at the Royal Sonesta, you'll be treated to a nicely refurbished room that is contemporarily furnished. But realize that you're staying in an area that is noisy and it does bleed into the hotel especially the rooms facing outward and near or on Bourbon St. If that's not for you, there are other upscale hotels located a few blocks from Bourbon St. which I'm sure are much quieter.

Date of stay: October 2015
Trip type: Traveled as a couple
Thank Phil G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shari A, Manager at The Royal Sonesta New Orleans, responded to this reviewResponded October 29, 2015

Thank you so much for choosing to stay at the Royal Sonesta New Orleans and taking the time to share this valuable feedback. Thank you for taking the time to share your positive experience on Trip Advisor. We are pleased that the Royal Sonesta New Orleans met your expectations, and we look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2015 via mobile

I stayed 3 nights for a conference. I had a second floor king room with balcony on bourbon. The hotel is beautifully decorated, high end furnishings, comfortable bed and pillows and toiletries provided. The hotel includes a courtyard, pool and restaurants as well as a jazz lounge. Breakfast and lunches were provided by the hotel for our conference and the food and service were wonderful. I loved staying here. If you want a sound night sleep, I recommend using the provided ear plugs or requesting an interior room as Bourbon street is very noisy all through the night.

Date of stay: October 2015
Trip type: Traveled on business
Thank heather4ecu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shari A, Manager at The Royal Sonesta New Orleans, responded to this reviewResponded October 29, 2015

Thank you for choosing to stay at the Royal Sonesta New Orleans and taking the time to share this valuable feedback as a business traveler. We are glad that you enjoyed your stay, and we look forward to welcoming you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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