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“Excellent in the French Quarter” 4 of 5 bubbles
Review of Royal Sonesta New Orleans

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Royal Sonesta New Orleans
Ranked #24 of 161 Hotels in New Orleans
Certificate of Excellence
Annapolis, Maryland
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent in the French Quarter”
4 of 5 bubbles Reviewed July 16, 2013

If you stay here you know why, the location in the French Quarter. The hotel public spaces and restaurants are decorated ornately and kept clean and clutter free. This helps during high volume times and festivals. The hotel provides security to help keep some of the lower aspects from Bourbon Street out.

The only issue comes when you get to the room. For the price you would expect a nice modern room, especially after all the renovations occurring at other places in and around New Orleans. While the room is not horrible, there is nothing to rave about, but more is expected for the price. The bathrooms seem industrial with outdated showers and rough looking ceilings. The decor and feel of the room is old and the A/C blows smoke smelling air into non-smoking rooms. The TV is new and the beds are nice.

The one aspect that may cause the most disturbance for guests is the noise. This does not predominately come from Bourbon Street as one might expect. Yes the rooms facing Bourbon Street have the sights and sounds seep in, but this becomes unnoticeable with a long stay. The guests walking, running, or stumbling down the internal hallways becomes the main focus at 3am. The rooms for whatever reason have little sound proofing for the Bachelor parties that are present and the main entrance doors to the rooms stop about an inch and a half from the floor.

The Royal Sonesta however has some great deals during the off-season and the previous mentioned issues are not a deal breaker for me. Check out their patios and the pool for a nice break from the activities of the Quarter.

Room Tip: Ask for a room away from Bourbon Street
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kurt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this review, August 13, 2013
Kurt, thank you for staying with us at the Royal Sonesta Hotel on your recent visit to New Orleans and for sharing this feedback. We are pleased that you found the hotel safe and convenient for your sight-seeing. We are so sorry to read that your guest room did not meet your expectations and how the air conditioning in your room was not functioning properly. Please know that our hotel will be undergoing a major renovation in 2014 and we will consider your observations while planning the renovation. We hope that you will revisit the Royal Sonesta Hotel in the near future to experience our new guest rooms!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,661 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,224)
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English first
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed July 16, 2013 via mobile

We recently spent one night at the Royal Sonesta Hotel. We found the hotel itself to be very nice, the staff friendly, and our room very comfortable. I had read reviews before staying about the noise level with the hotel's location. We were on the top floor and the noise wasn't too bad but we could definitely hear it late into the night. I am sure that would be worse on lower floors closer to street level. The biggest drawback of the hotel for me was the location. If you are going to New Orleans for some Bourbon Street fun, it would be great. However, for a more family oriented trip, having to walk through all of that to get to the hotel would not be ideal. Overall, a nice hotel though.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JMB1126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this review, August 13, 2013
Thank you for staying with us on your recent trip to New Orleans. We are delighted that you found our staff friendly and your accommodations to be comfortable, yet we are disappointed that you found the location undesirable. We hope that you will consider one of our other Sonesta Collection hotels located throughout the United States, Egypt and South and Central America on a future vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gresham, Oregon, United States
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 15, 2013

I stayed at the Royal Sonesta on Bourbon Street for my first New Orleans experience. In this regard the hotel and it's location are excellent. You can step right out into the Bourbon Street after-dark experience and easily make your way home. It was also very convenient for the business conference that we were in town to visit. The convention center was just a short (hot) walk and so was the waterfront.

The hotel itself was charming and nicely appointed. The room I had was on the 5th floor street-side and was on the small side but clean and comfortable. The air conditioning worked great, too. If you want the full Bourbon Street experience then stay on the 2nd or 3rd floors with a balcony!

Staff was great.

Room Tip: Bourbon street-side 2nd or 3rd floor for party.
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  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jake M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this review, August 13, 2013
We appreciate you sharing this feedback of your stay at our hotel for a recent conference you attended at the nearby convention center. It’s a pleasure knowing that our hotel provided you the opportunity to experience the exciting nightlife in the French Quarter for the first time, and we hope you will stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 14, 2013 via mobile

This place is awesome with an incredible "New Orleans flair". Entire staff incredibly friendly and very helpful. Very professional! Great place to stay while in New Orleans (in the heart of the French Quarter).

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HeatStroke64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this review, August 13, 2013
Thank you for your awesome review! We are so happy that our hospitable team provided you such helpful and friendly service. We hope that you will return to stay at the Royal Sonesta again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City,Mo
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 13, 2013

We have stayed at the Sonesta many times. The hotel is at the 300 block of Bourbon Street, right in the middle of the action. You are within walking distance of all the French Quarter attractions and restaurants, you will not be disappointed staying at the Royal Sonesta.

Room Tip: if you can choose a room overlooking the courtyard, or Bourbon Street. the side streets can be loud...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LivinNorthkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this review, August 13, 2013
We are always excited when we have such loyal guests return to the Royal Sonesta. Thank you for your gracious review of the hotel. We can’t wait for your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 12, 2013

Given this was our first trip to New Orleans, we decided to eschew the less expensive and less authentic rooms at the W, Hyatt or JW Marriott for a balcony room here. Pros: Great location, lovely lobby Cons: The ant-infested room was tattered, worn carpet and upholstry with a poorly functioning toilet and shower that did not drain. There were only blackout curtains, no shear curtains -- since the balconies are shared you either have to be in a completely dark room or waive to you neighbors out on the balcony. We had the displeasure of checking in and out with Ja'kel who was simply rude. We prepaid the entire stay through Expedia and when they charged us for a night anyway she offered no apology after revising the bill. Don't select this property because it is one of the few that offers self parking. Even if a space is available (wasn't always), it will be tiny and the garage will be very difficult to navigate since there are random pieces of furniture strewn about.The only reason I am rating it average instead of poor is because we did not try any of the amenities like the pool so I'll give them the benefit of the doubt -- the pictures are nice.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Doug M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this review, August 13, 2013
Doug, thank you for taking time out to provide us with your feedback. First and foremost, we want to apologize that your experience at the front desk during check-in and check-out were unpleasant. We have reprimanded the agent mentioned for your experience and we apologize that your credit card was incorrectly charged during your stay. That charge has been reversed on your card. Furthermore, we apologize that your room was not up to standards. We have rectified the plumbing issues that you encountered and will be undergoing a major hotel renovation in 2014. We hope that we can invite you back to receive the royal treatment that you deserve as a guest at the Royal Sonesta Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama, United States
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed July 12, 2013

My husband and I stayed here for a long weekend last summer and had a great time. We stayed on the 7th floor in the R club and really enjoyed the breakfast and afternoon happy hour. The pool and pool bar were nice, although very crowded, it was August though! The hotel is in a good location, we walked everywhere and the coffee shop, restaurant, and bar on site were very convenient.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this review, August 13, 2013
Kim, we’re so pleased that you and your husband enjoyed your vacation in the R Club at the Royal Sonesta last summer. Thank you for the kind words regarding our convenient location and luxurious amenities. We hope to see you again this August or at some point in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Sonesta New Orleans

Property: Royal Sonesta New Orleans
Address: 300 Bourbon Street, New Orleans, LA 70130-2213
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in New Orleans
#14 Family Hotel in New Orleans
#25 Romantic Hotel in New Orleans
#27 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Royal Sonesta New Orleans 4.5*
Number of rooms: 483
Official Description (provided by the hotel):
The Royal Sonesta New Orleans is the most Authentic French Quarter Experience located on world famous Bourbon Street, within steps of world-famous restaurants, antique shops, and premier tourist attractions. A landmark in New Orleans since 1969, its atmosphere reflects a strong European influence and Southern charm, with its elegant marbled lobby, tranquil fountains and sparkling chandeliers. The 483 room hotel including 36 suites features a secluded tropical courtyard, a beautifully landscaped outdoor pool, fitness center and five unique restaurants and lounges. ... more   less 
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Also Known As:
Sonesta Hotel New Orleans
New Orleans Royal Sonesta
New Orleans Sonesta Hotel
Sonesta New Orleans
Royal Sonesta Hotel

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