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“35th wedding anniversary stay in NOLA” 5 of 5 bubbles
Review of Royal Sonesta New Orleans

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Royal Sonesta New Orleans
Ranked #26 of 162 Hotels in New Orleans
Certificate of Excellence
Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“35th wedding anniversary stay in NOLA”
5 of 5 bubbles Reviewed January 9, 2013

My husband and I recently celebrated our 35th wedding anniversary at the Royal Sonesta. Although this was our 1st time to stay here, we would definitely stay again when we come back to New Orleans. Our room was upgraded to a balcony room overlooking the courtyard and was very nice and clean-views from balcony were gorgeous. We went to the jazz club in the lobby and ate at the Desiree restaurant for breakfast on our last day-both excellent! Room service was also very good. Only downside was the parking garage when we were checking out-the staff seemed very organized, and unable to retrieve our luggage from the bellman to bring to the garage. It took a long time-and I had to go myself to the bellman and request our luggage to be brought down to where our car was. All in all a great experience, slightly spoiled by the parking incident.

Room Tip: Rooms facing couryard/pool area are quieter and have a beautiful view of the pool.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this review, January 24, 2013
Richard, first and foremost, congratulations on your 35th wedding anniversary! And we are honored that you chose to celebrate it at the Royal Sonesta Hotel New Orleans. We appreciate your taking the time to share this feedback on your experiences at Irvin Mayfield’s Jazz Playhouse and Desire Bistro & Oyster Bar. We are very sorry for the inconvenience you experienced waiting for your luggage in the parking garage, and we’re reviewing this process with management to avoid future delays. We look forward to hopefully seeing you again soon!
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3,775 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,258)
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English first
Washington DC, District of Columbia
Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed January 8, 2013

We decided to spend Christmas in New Orleans pretty much at the last minute. We lucked out with this hotel find. A balcony is important for us, so when this place not only had balcony, but a reasonable price over Christmas we jumped on it. We arrived just after mid-night on Christmas morning and the front desk person was very friendly. Which is nice when you are dead tired and just want to go to your room. We ended up with a side street view, which can be a bit noisy with Bourbon Street, but with the door shut to the balcony it wasn’t terribly loud. Although we weren’t there over a weekend so that might change a bit. We ate in the Desire restaurant two nights, mostly because of the oyster bar. The food was delicious, and reasonably priced and service friendly. You can walk the entire French Quarter and it’s only a couple of blocks to Canal Street. Room was clean, and we ended up using the laundry service. Although they collected the laundry on Christmas day, I had no intention of it coming back that day, so when I received a call apologizing that it wouldn’t come back until the next day I thought that was a nice touch. We were treated with great customer service. The only thing that I really didn’t like was there was no coffee maker in the room. It would have been nice to make your own instead of waiting 20 minutes for room service or having to get dressed and go down to the coffee shop in the lobby. I would definitely stay at this hotel again if I get back to New Orleans.

Room Tip: If you want a really quiet I would suggest the courtyard side or higher floor.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pj510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this review, January 24, 2013
We are honored that you chose to celebrate Christmas in New Orleans at the Royal Sonesta Hotel! It sounds like you had a very enjoyable stay with us and a great dining experience at Desire Oyster Bar. Thank you for your feedback on our efficient and hospitable service team and the lack of an in-room coffee maker. As we are reviewing our policy on in-room coffee, this feedback is very important to us. We appreciate your compliments and look forward to seeing you again!
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Houston, Texas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 7, 2013

We spent Christmas in the Big Easy. Four generations met there in the Royal Sonesta to celebrate and it was great! Due to loss in our family, we felt we needed a change of scenery this Christmas. The Royal Sonesta was reasonably priced through Bookit.com. The rooms were not adjoining, but had a common balcony over the pool and courtyard. The pool was under construction, but December is a great time for that. A couple of people in our group would have liked to have known that, but it was OK. One thing that keeps me from giving it a better review was that the balcony door had a face plate on the lock that kept it from securing properly. They did come right up and fix it even if it was Christmas Eve. There is a good place that is not too expensive in the hotel. While it was raining we went to Cafe Desire there in the Royal Sonesta. They had full maid service during the Holidays. We slept well on their beds. It was cozy enough for it to seem like holidays.

Room Tip: If you want quiet for sleep, a room with the balcony facing to courtyard or pool is great! If you c...
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  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aurablues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this review, January 9, 2013
Aurablues, we are honored that you choose the Royal Sonesta Hotel for your huge family gathering this past Christmas. Thank you for the feedback on your quiet pool patio rooms, meal at Desire Bistro & Oyster Bar, and our efficient service during your holiday stay. While this seems to be an untraditional Christmas for your family, we hope that you remember us for your future travels to New Orleans.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reston, Virginia
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed January 5, 2013

We thoroughly enjoyed our four night Thanksgiving holiday stay at the Royal Sonesta. We had a beautiful room on the 7th floor facing the courtyard. We enjoyed the Club room offering daily breakfast and drinks and snacks in the evening. The food at the Bistro was delicious. The highlight for us was the Mayfield Jazz bar. Truly great jazz. The location of the hotel was superb. We were in walking distance of almost everything. I wouldn't consider staying anywhere else in New Orleans. All of the staff were remarkably helpful, knowledgeable, friendly and kind. Overall great experience!

Room Tip: We stayed on the 7th floor facing the courtyard and away from the Club room and the elevators. Alth...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cherylderm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this review, January 9, 2013
Cheryl, reviews like yours are exactly what we strive for! We greatly appreciate your taking the time to share your Thanksgiving experience in our R Club concierge level at the Royal Sonesta Hotel. We’re pleased that you enjoyed the authentic New Orleans jazz at Irvin Mayfield’s Jazz Playhouse, delicious food at Desire Oyster Bar, and our convenient location to all the best attractions in the city. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagstaff, Arizona
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 4, 2013

We stayed here for 2 nights - it was going to be 3 but we reduced our stay for reasons unconnected with the hotel. While we had to wait several hours to get our reserved room - we arrived around 2.125 and finally got in about 2 hrs later - the hotel was clearly busy and well patronised with functions and various guests. The room was good but we did miss no coffee maker and the room safe was hard to access being situated right dwon on the floor in as dark unlit closet the doors of which continually expressed an urge to close while you were in there!

Room Tip: maybe get a club room if you want coffee in yr room
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  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank denis b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this review, January 9, 2013
Denis, we are very disappointed to read of the difficulties you encountered with the long check-in, dark safe, and lack of in-room coffee maker. Please know that your concerns are important to us and they are being addressed. We are very sorry for the lack of an in-room coffee maker in our guest rooms, however please note that in addition to coffee through room service, our PJ’s Coffee Café on the lobby level is open 6 a.m.-9 p.m. daily. We are reviewing our policy on in-room coffee so we appreciate the feedback. On your future travels, we hope you will consider one of our Sonesta Collection hotels located throughout the United States.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Angleton, Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 4, 2013

The place to stay on Bourbon Street, all the staff and accomodations were excellent. The Club level was a great addition to our stay. We enjoyed the guests that were there and the Staff took good care of us for breakfast and eavning coctails. Only dissappointment was that we didn't stay long enough to see everything and eat at all the restaurants there. Would highly recommend to anyone wanting to be pampered and enjoy a stay in NOLA to stay here.

Room Tip: If you can book on the Club level, the rooms are quiet, large and the ammenities are the best.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank moodyblue1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indian River, Michigan
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed January 4, 2013

We recently visited NOLA and stayed at the RSH using the Papa Noel Rate package. $129.00 plus tax. We were very pleased with the hotel and the room was exceptional - very clean and nicely appointed. According to the website, I wasn't expecting to get free WIFI, however a free package is included, which is enough for email and checking the internet. There are two other paid packages if you plan on downloading movies or posting a lot of pictures. The hotel was decorated beautifully for the holidays and the employees were for the most part very helpful and courteous. We found the rooms to be very soundproof, which I didn't expect and the only sound I heard from Bourbon Street was a Flutist playing on Friday morning then again, he/she could have been on the hotel property grounds somewhere.

I would stay again next trip, but will check my invoice more thoroughly, as I was billed parking for 2 cars, when I arrived in 1 and only signed for 1. It took a week to remove from my credit card account, but it was resolved, just not as quickly as I know it should have been.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jctusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this review, January 9, 2013
JCtusa, what a great way to start our day reading the comments on your exceptional stay at the Royal Sonesta Hotel! We are very pleased to have exceeded your expectations and glad that you booked our Papa Noel package; however we are embarrassed by the length of time it took to correct the billing mistake. Thank you for sharing your feedback on our quiet accommodations, complimentary WiFi, and delightful hardworking team. Please come back to see us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Sonesta New Orleans

Property: Royal Sonesta New Orleans
Address: 300 Bourbon Street, New Orleans, LA 70130-2213
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in New Orleans
#14 Family Hotel in New Orleans
#25 Romantic Hotel in New Orleans
#27 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Royal Sonesta New Orleans 4.5*
Number of rooms: 483
Official Description (provided by the hotel):
The Royal Sonesta New Orleans is the most Authentic French Quarter Experience located on world famous Bourbon Street, within steps of world-famous restaurants, antique shops, and premier tourist attractions. A landmark in New Orleans since 1969, its atmosphere reflects a strong European influence and Southern charm, with its elegant marbled lobby, tranquil fountains and sparkling chandeliers. The 483 room hotel including 36 suites features a secluded tropical courtyard, a beautifully landscaped outdoor pool, fitness center and five unique restaurants and lounges. ... more   less 
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Also Known As:
Sonesta Hotel New Orleans
New Orleans Royal Sonesta
New Orleans Sonesta Hotel
Sonesta New Orleans
Royal Sonesta Hotel

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