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“Christmas In New Orleans!”

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Royal Sonesta New Orleans
Ranked #28 of 165 Hotels in New Orleans
Certificate of Excellence
Reviewed January 7, 2013

We spent Christmas in the Big Easy. Four generations met there in the Royal Sonesta to celebrate and it was great! Due to loss in our family, we felt we needed a change of scenery this Christmas. The Royal Sonesta was reasonably priced through Bookit.com. The rooms were not adjoining, but had a common balcony over the pool and courtyard. The pool was under construction, but December is a great time for that. A couple of people in our group would have liked to have known that, but it was OK. One thing that keeps me from giving it a better review was that the balcony door had a face plate on the lock that kept it from securing properly. They did come right up and fix it even if it was Christmas Eve. There is a good place that is not too expensive in the hotel. While it was raining we went to Cafe Desire there in the Royal Sonesta. They had full maid service during the Holidays. We slept well on their beds. It was cozy enough for it to seem like holidays.

Room Tip: If you want quiet for sleep, a room with the balcony facing to courtyard or pool is great! If you c...
  • Stayed: December 2012, traveled with family
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Thank Aurablues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this reviewResponded January 9, 2013

Aurablues, we are honored that you choose the Royal Sonesta Hotel for your huge family gathering this past Christmas. Thank you for the feedback on your quiet pool patio rooms, meal at Desire Bistro & Oyster Bar, and our efficient service during your holiday stay. While this seems to be an untraditional Christmas for your family, we hope that you remember us for your future travels to New Orleans.

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Reviews (4,197)
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2,859 - 2,865 of 4,197 reviews

Reviewed January 5, 2013

We thoroughly enjoyed our four night Thanksgiving holiday stay at the Royal Sonesta. We had a beautiful room on the 7th floor facing the courtyard. We enjoyed the Club room offering daily breakfast and drinks and snacks in the evening. The food at the Bistro was delicious. The highlight for us was the Mayfield Jazz bar. Truly great jazz. The location of the hotel was superb. We were in walking distance of almost everything. I wouldn't consider staying anywhere else in New Orleans. All of the staff were remarkably helpful, knowledgeable, friendly and kind. Overall great experience!

Room Tip: We stayed on the 7th floor facing the courtyard and away from the Club room and the elevators. Alth...
  • Stayed: November 2012, traveled as a couple
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Thank cherylderm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this reviewResponded January 9, 2013

Cheryl, reviews like yours are exactly what we strive for! We greatly appreciate your taking the time to share your Thanksgiving experience in our R Club concierge level at the Royal Sonesta Hotel. We’re pleased that you enjoyed the authentic New Orleans jazz at Irvin Mayfield’s Jazz Playhouse, delicious food at Desire Oyster Bar, and our convenient location to all the best attractions in the city. We look forward to welcoming you back soon!

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Reviewed January 4, 2013

We stayed here for 2 nights - it was going to be 3 but we reduced our stay for reasons unconnected with the hotel. While we had to wait several hours to get our reserved room - we arrived around 2.125 and finally got in about 2 hrs later - the hotel was clearly busy and well patronised with functions and various guests. The room was good but we did miss no coffee maker and the room safe was hard to access being situated right dwon on the floor in as dark unlit closet the doors of which continually expressed an urge to close while you were in there!

Room Tip: maybe get a club room if you want coffee in yr room
  • Stayed: December 2012, traveled with family
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Thank denis b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this reviewResponded January 9, 2013

Denis, we are very disappointed to read of the difficulties you encountered with the long check-in, dark safe, and lack of in-room coffee maker. Please know that your concerns are important to us and they are being addressed. We are very sorry for the lack of an in-room coffee maker in our guest rooms, however please note that in addition to coffee through room service, our PJ’s Coffee Café on the lobby level is open 6 a.m.-9 p.m. daily. We are reviewing our policy on in-room coffee so we appreciate the feedback. On your future travels, we hope you will consider one of our Sonesta Collection hotels located throughout the United States.

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Reviewed January 4, 2013

The place to stay on Bourbon Street, all the staff and accomodations were excellent. The Club level was a great addition to our stay. We enjoyed the guests that were there and the Staff took good care of us for breakfast and eavning coctails. Only dissappointment was that we didn't stay long enough to see everything and eat at all the restaurants there. Would highly recommend to anyone wanting to be pampered and enjoy a stay in NOLA to stay here.

Room Tip: If you can book on the Club level, the rooms are quiet, large and the ammenities are the best.
  • Stayed: December 2012, traveled with friends
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Thank moodyblue1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

We recently visited NOLA and stayed at the RSH using the Papa Noel Rate package. $129.00 plus tax. We were very pleased with the hotel and the room was exceptional - very clean and nicely appointed. According to the website, I wasn't expecting to get free WIFI, however a free package is included, which is enough for email and checking the internet. There are two other paid packages if you plan on downloading movies or posting a lot of pictures. The hotel was decorated beautifully for the holidays and the employees were for the most part very helpful and courteous. We found the rooms to be very soundproof, which I didn't expect and the only sound I heard from Bourbon Street was a Flutist playing on Friday morning then again, he/she could have been on the hotel property grounds somewhere.

I would stay again next trip, but will check my invoice more thoroughly, as I was billed parking for 2 cars, when I arrived in 1 and only signed for 1. It took a week to remove from my credit card account, but it was resolved, just not as quickly as I know it should have been.

  • Stayed: December 2012, traveled as a couple
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Thank jctusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this reviewResponded January 9, 2013

JCtusa, what a great way to start our day reading the comments on your exceptional stay at the Royal Sonesta Hotel! We are very pleased to have exceeded your expectations and glad that you booked our Papa Noel package; however we are embarrassed by the length of time it took to correct the billing mistake. Thank you for sharing your feedback on our quiet accommodations, complimentary WiFi, and delightful hardworking team. Please come back to see us!

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Reviewed January 3, 2013

We had a great stay at the Royal Sonesta. The location is excellent. Even though we were right on Bourbon Street, we didn't hear any noise from the street. We did hear some noise in the hallways of people coming home late at night, but that is to be expected in New Orleans. Our only disappointment was that our room did not get cleaned, and we were gone most of the day. The room was very nice, and all of the staff that we dealt with were very helpful.

  • Stayed: December 2012, traveled as a couple
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1  Thank Beachgal817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2013

We found virtually everything excellent about this hotel...the location, ideal for a first time visitor to NOLA, the overall quality and service level of the staff (with one exception), the food in the Desire Restaurant, the food, and music in Irvin Mayfields Jazz Playhouse. If you want more information on the rude staff member, you can see my trip review in the NOLA travel forum. With Papa Noel rates, this was a real travel bargain...if I was paying $300 plus per night, during high season, I might be a little more critical.

  • Stayed: December 2012, traveled as a couple
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1  Thank buckybruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this reviewResponded January 9, 2013

Bucky, we are very disappointed to read of the issues you encountered in the R Club during your stay with us last December. We’ve read your forum also and appreciate you bringing this incident to our attention. Please know that this type of incident is rare at our hotel and not the norm. Your experience was very concerning to us and we have addressed the incident with R Club management. At the Royal Sonesta we strive to exceed guest expectations by providing the highest level of customer service possible. Unfortunately, Bucky, in your case we’ve fallen short of our goal. Because we value your patronage, our management would like the opportunity to speak with you. If you are open to this, please email kjolivette@sonesta.com. Thank you.

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Additional Information about Royal Sonesta New Orleans

Address: 300 Bourbon Street, New Orleans, LA 70130-2213
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in New Orleans
#14 Family Hotel in New Orleans
#25 Romantic Hotel in New Orleans
#27 Business Hotel in New Orleans
Price Range: $198 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Sonesta New Orleans 4.5*
Number of rooms: 483
Official Description (provided by the hotel):
The Royal Sonesta New Orleans is the most Authentic French Quarter Experience located on world famous Bourbon Street, within steps of world-famous restaurants, antique shops, and premier tourist attractions. A landmark in New Orleans since 1969, its atmosphere reflects a strong European influence and Southern charm, with its elegant marbled lobby, tranquil fountains and sparkling chandeliers. The 483 room hotel including 36 suites features a secluded tropical courtyard, a beautifully landscaped outdoor pool, fitness center and five unique restaurants and lounges. ... more   less 
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Also Known As:
Sonesta Hotel New Orleans
New Orleans Royal Sonesta
New Orleans Sonesta Hotel
Sonesta New Orleans
Royal Sonesta Hotel

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