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“Very pleased, but double check your invoice”

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Royal Sonesta New Orleans
Ranked #29 of 167 Hotels in New Orleans
Certificate of Excellence
Reviewed January 4, 2013

We recently visited NOLA and stayed at the RSH using the Papa Noel Rate package. $129.00 plus tax. We were very pleased with the hotel and the room was exceptional - very clean and nicely appointed. According to the website, I wasn't expecting to get free WIFI, however a free package is included, which is enough for email and checking the internet. There are two other paid packages if you plan on downloading movies or posting a lot of pictures. The hotel was decorated beautifully for the holidays and the employees were for the most part very helpful and courteous. We found the rooms to be very soundproof, which I didn't expect and the only sound I heard from Bourbon Street was a Flutist playing on Friday morning then again, he/she could have been on the hotel property grounds somewhere.

I would stay again next trip, but will check my invoice more thoroughly, as I was billed parking for 2 cars, when I arrived in 1 and only signed for 1. It took a week to remove from my credit card account, but it was resolved, just not as quickly as I know it should have been.

  • Stayed: December 2012, traveled as a couple
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Thank jctusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this reviewResponded January 9, 2013

JCtusa, what a great way to start our day reading the comments on your exceptional stay at the Royal Sonesta Hotel! We are very pleased to have exceeded your expectations and glad that you booked our Papa Noel package; however we are embarrassed by the length of time it took to correct the billing mistake. Thank you for sharing your feedback on our quiet accommodations, complimentary WiFi, and delightful hardworking team. Please come back to see us!

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2,909 - 2,915 of 4,245 reviews

Reviewed January 3, 2013

We had a great stay at the Royal Sonesta. The location is excellent. Even though we were right on Bourbon Street, we didn't hear any noise from the street. We did hear some noise in the hallways of people coming home late at night, but that is to be expected in New Orleans. Our only disappointment was that our room did not get cleaned, and we were gone most of the day. The room was very nice, and all of the staff that we dealt with were very helpful.

  • Stayed: December 2012, traveled as a couple
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1  Thank Beachgal817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2013

We found virtually everything excellent about this hotel...the location, ideal for a first time visitor to NOLA, the overall quality and service level of the staff (with one exception), the food in the Desire Restaurant, the food, and music in Irvin Mayfields Jazz Playhouse. If you want more information on the rude staff member, you can see my trip review in the NOLA travel forum. With Papa Noel rates, this was a real travel bargain...if I was paying $300 plus per night, during high season, I might be a little more critical.

  • Stayed: December 2012, traveled as a couple
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1  Thank buckybruce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colleen M, Manager at Royal Sonesta New Orleans, responded to this reviewResponded January 9, 2013

Bucky, we are very disappointed to read of the issues you encountered in the R Club during your stay with us last December. We’ve read your forum also and appreciate you bringing this incident to our attention. Please know that this type of incident is rare at our hotel and not the norm. Your experience was very concerning to us and we have addressed the incident with R Club management. At the Royal Sonesta we strive to exceed guest expectations by providing the highest level of customer service possible. Unfortunately, Bucky, in your case we’ve fallen short of our goal. Because we value your patronage, our management would like the opportunity to speak with you. If you are open to this, please email kjolivette@sonesta.com. Thank you.

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Reviewed January 2, 2013

This is a great property. We actually booked just a few hours prior to arrival. Our room was beautiful and the hotel was decorated so beautifully for the holidays. We were traveling with our dog, and no one seemed bothered at all that he was there. This hotel is in a great location! I really can't come up with enough good things to say about our say, and definitely couldn't think of anything bad to say!

Room Tip: You would think that the noise of Bourbon Street would keep you up at night, but the windows are ins...
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  • Stayed: December 2012, traveled as a couple
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1  Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

My stay was the best ever...clean comfortable rooms.Location is perfect!
Well trained staff that treat you like they care about you.Check in/ out is fastest ever.Beautifully decorated for the holidays.Lobby is a perfect place for family pictures and for your enjoyment there was beautiful Christmas music playing softly.
The courtyard was amazing....add a few flowers and it is picture perfect for your next family wedding.
The reception dinner was beautifully presented and delicious ,served by the most amazing staff .

  • Stayed: December 2012
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1  Thank juju1953brown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

We had a great stay here. We had a King Bienville Balcony Room. The room was spacious & the bed was incredibly comfortable. Our view was fantastic from the shared balcony. The balcony is small, but still great. We love this area of the Quarter.

The staff was really fantastic and friendly. We ordered room service and it was timely. The food was great. We would definitely stay here again.

  • Stayed: December 2012, traveled as a couple
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2  Thank D'Shanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

If you are visiting NOLA during the summer this hotel is a great place to stay because of the pool. We had brunch at the hotel and it was delicious. The staff is very friendly too. I do not recommend sharing a room with more than one other person, unless you are sharing with your kiddos, because of the small room size.

  • Stayed: July 2012, traveled as a couple
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2  Thank Texas1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Sonesta New Orleans

Address: 300 Bourbon Street, New Orleans, LA 70130-2213
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in New Orleans
#14 Family Hotel in New Orleans
#25 Romantic Hotel in New Orleans
#27 Business Hotel in New Orleans
Price Range: $204 - $567 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Sonesta New Orleans 4.5*
Number of rooms: 483
Official Description (provided by the hotel):
The Royal Sonesta New Orleans is the most Authentic French Quarter Experience located on world famous Bourbon Street, within steps of world-famous restaurants, antique shops, and premier tourist attractions. A landmark in New Orleans since 1969, its atmosphere reflects a strong European influence and Southern charm, with its elegant marbled lobby, tranquil fountains and sparkling chandeliers. The 483 room hotel including 36 suites features a secluded tropical courtyard, a beautifully landscaped outdoor pool, fitness center and five unique restaurants and lounges. ... more   less 
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Also Known As:
Sonesta Hotel New Orleans
New Orleans Royal Sonesta
New Orleans Sonesta Hotel
Sonesta New Orleans
Royal Sonesta Hotel

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