The Mazarin is great. We had booked the balcony Premium King but did have a little miscommunication at was a kind of slow check-in and got to our room to find that we had been moved down a level, as no more balcony rooms were available. Check in was slow due to multiple conferences ending and staring that Sunday and because they were doing maintenance on 3rd floor where a bulk of their balcony rooms are located. Staff was very communicative and apologetic. We received vouchers for adjacent bar and a complimentary bottle of Bubbly for birthday delivered to room. Others have mentioned the great breakfast buffet and Monica hooked us up with carafe of OJ for Mimosas. Empowered staff making great decisions for customers!
After second day of street noise that seemed to amplify/bounce its way up a stairwell we asked to be moved. They could not have been nicer and more helpful in making this happen and nights 3 and 4 were much more restful as a result.
Rooms are very nice, beds are cloud-like and staff was absolutely top notch. Will stay again! Thanks for the great B-day Mazarin!More