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“A wonderful experience with a few qualifications!” 5 of 5 bubbles
Review of Windsor Court Hotel

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Windsor Court Hotel
Ranked #5 of 162 Hotels in New Orleans
Certificate of Excellence
La Crosse, Wisconsin
Level Contributor
115 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“A wonderful experience with a few qualifications!”
5 of 5 bubbles Reviewed October 13, 2009

My husband and I have stayed at least 7 times at the Windsor Court, including the November following Katrina. We come to New Orleans now for our anniversary. By far it is our favorite hotel in New Orleans (better then the Ritz Carlton where we have also stayed.) Our junior suite was comfortable, although the radio didn't work and we had some problems with the TV. But then, you don't come here for much time in the room! We had requested a room on a higher floor with a view of the casino. We didn't get it and no excuse was offered. Unfortunately, the housekeeping services were a bit spotty--one night no turn down service. But the staff is always very welcoming. Breakfast in the Grill Room was wonderful! We had a continental breakfast included in the room rate but the staff didn't seem to care if we ordered off the menu and just paid the difference.
An extra was the array of newspapers each day and the Sunday New York Times for the asking at the front desk. The Polo Room is also very clubby and they pour a good drink. Yes, we will be back next year and as long as we can get on a plane for the trip!!

  • Stayed October 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PatWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, Manager at Windsor Court Hotel, responded to this review, October 26, 2009
On behalf of the entire team at Windsor Court, we thank you so much for taking the time to share your thoughts. We are so glad that you had a great experience at the Windsor Court!

We take pride in personalizing our service to fit your needs, and it appears our Team exceeded your expectations! We're so pleased to have provided a wonderful ambiance during your stay with us.

Thank you for choosing to stay with us. We look forward to welcoming you back to the Windsor Court Hotel, so that we can make your next stay equally unforgettable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,573 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (415)
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English first
Plymouth, Massachusetts
Level Contributor
163 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 476 helpful votes
4 of 5 bubbles Reviewed October 10, 2009

We stayed in a club suite for 3 nights. Club lounge at WC beats Ritz, Peabody, Shelbourne hands down--great view and good snacks and well-stocked bar. Service was spot on. The suite itself underwhemed us...it's really just a room with sitting area and not an especially large one at that. Bathroom nothing special at all. However, linens were deluxe and the bed very comfortable. Polo Lounge is great spot for drinks, people watching and snacks. Braekfast in the Grill Room is very good--try the french toast.

Common areas were well-maintained and clean. The staff was on their game the entire 3 nights we stayed.

If the suite were more spacious or offered 2 separate areas we'd easily rate this 5 stars.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Aldo_Nola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, Manager at Windsor Court Hotel, responded to this review, October 26, 2009
On behalf of the entire team at Windsor Court, we thank you so much for taking the time to share your thoughts. We are so glad that you had a great experience at the Windsor Court!

We take pride in personalizing our service to fit your needs, and it appears our Team exceeded your expectations! We're so pleased to have provided a wonderful ambiance during your stay with us.

Thank you for choosing to stay with us. We look forward to welcoming you back to the Windsor Court Hotel, so that we can make your next stay equally unforgettable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edwardsville, Illinois
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 8, 2009

The Windsor Court Hotel was everything we hoped it would be. The service was exceptional and our room was lovely. Everyone made you feel welcome and comfortable in the quiet beautiful surroundings of their hotel. I would recommend this hotel and we will stay there again when we visit New Orleans.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cvh7002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, Manager at Windsor Court Hotel, responded to this review, October 26, 2009
On behalf of the entire team at Windsor Court, we thank you so much for taking the time to share your thoughts. We are so glad that you had a great experience at the Windsor Court!

We take pride in personalizing our service to fit your needs, and it appears our Team exceeded your expectations! We're so pleased to have provided a wonderful ambiance during your stay with us.

Thank you for choosing to stay with us. We look forward to welcoming you back to the Windsor Court Hotel, so that we can make your next stay equally unforgettable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed September 25, 2009

I stayed in Junior Suite, Room 1006. Unmentionable stain on chair in living area, mildew on falling down drapes (held to the rod with rusty safety pins), mildew on outside shower curtain, uncarpeted hole in closet. The worst part was putting on the robe that was left on the bed during turndown and finding a lighter in the pocket. I don't smoke, and was traveling alone. The lighter worked, so either the robe was never washed, or it was a very sturdy lighter to have gone through the wash and still worked. The staff was great though, especially Adam, the concierge. I should have asked for a different room, but was too tired at checkin to fuss. I am also very itchy, but have not confirmed bedbug presence. Wouldn't surprise me though, given the state of the room. It REALLY needs updating.

  • Stayed September 2009, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KnitterAnnapolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, Manager at Windsor Court Hotel, responded to this review, October 8, 2009
On behalf of the entire team at Windsor Court, we thank you so much for taking the time to share your thoughts. We are pleased to read that our Staff provided "great service" during your visit with us.

I am very sorry to read of the challenges with your room, and I'm sorry we didn't get an opportunity to address them while you were here. We always act quickly to resolve anything that may arise. Even in hindsight, we have reviewed the room in question.

As the leading Luxury Hotel in New Orleans, we always seek to make each stay special. When returning to New Orleans, we hope you consider staying with the Windsor Court Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed September 10, 2009

We stayed at the Windsor Court for a getaway vacation/anniversary celebration in July. My husband had stayed there briefly a few weeks before, so we chose the same hotel for a longer stay when we returned together. The hotel is beautiful. Our room was gorgeous with a super comfortable bed & linens. The hotel is owned by the Orient Express company and while it has a distinctly European theme and feel, it is very welcoming. I have never encountered a hotel property with nicer, more courteous employees. Everywhere you go, someone inquires about your stay or asks if there is anything they can do for you. I would highly recommend this property to anyone looking for a hotel outside of the French Quarter, but convenient to everything. And you can't beat the food in New Orleans! We didn't have a bad meal anywhere.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ss17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, Manager at Windsor Court Hotel, responded to this review, September 29, 2009
On behalf of the entire team at Windsor Court, we thank you so much for taking the time to share your thoughts. We are so glad that you had a great experience at the Windsor Court!

We take pride in personalizing our service to fit your needs, and it appears our Team exceeded your expectations! We're so pleased to have provided a wonderful ambiance during your stay with us. Also, we're glad you take advantage of our location--close enough to the excitement of New Orleans, but a comfortable, quiet retreat once inside.

Thank you for choosing to stay with us. We look forward to welcoming you back to the Windsor Court Hotel, so that we can make your next stay equally unforgettable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Texas
1 review
5 of 5 bubbles Reviewed August 29, 2009

Stayed two nights at the Windsor Court on our first trip to New Orleans. We usually take a couple of vacations a year--one to Mexico and one somewhere else. We will certainly be coming back to New Orleans and the Windsor. Three days were not enough to see the town and enjoy the luxury of the hotel. Requested a junior suite with a high river view. The room and view were excellent. Small balconey to see river, Harah's, Hilton, Lowe's, Westin and others. The rate for the room was certainly higher than most hotels but the package we selected included breakfast and valet parking. Great value. Great hotel. Great location. Great town.

  • Stayed August 2009, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravandKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, Manager at Windsor Court Hotel, responded to this review, September 2, 2009
On behalf of the entire team at Windsor Court, we thank you so much for taking the time to share your thoughts. We are so glad that you had a great experience at the Windsor Court!

We take pride in personalizing our service to fit your needs, and it appears our Team exceeded your expectations! We're so pleased to have provided a wonderful ambiance during your stay with us. Also, we're glad you take advantage of our location--close enough to the excitement of New Orleans, but a comfortable, quiet retreat once inside.

Thank you for choosing to stay with us. We look forward to welcoming you back to the Windsor Court Hotel, so that we can make your next stay equally unforgettable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed August 28, 2009

We recently celebrated my mother's 80th birthday in New Orleans. Our stay at the Windsor Court was stellar thanks to the staff who made us all feel welcomed . The only thing bad about the visit was that we all couldn't stay longer!

  • Stayed August 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank someonespeanut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, Manager at Windsor Court Hotel, responded to this review, September 29, 2009
On behalf of the entire team at Windsor Court, we thank you so much for taking the time to share your thoughts. We are so glad that you had a great experience at the Windsor Court!

We look forward to welcoming you back to the Windsor Court Hotel, so that we can make your next stay equally unforgettable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Court Hotel

Property: Windsor Court Hotel
Address: 300 Gravier St, New Orleans, LA 70130-2417
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in New Orleans
#1 Spa Hotel in New Orleans
#8 Family Hotel in New Orleans
#8 Romantic Hotel in New Orleans
#9 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Windsor Court Hotel 5*
Number of rooms: 316
Official Description (provided by the hotel):
Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a AAA Four Diamond and Forbes (formerly Mobil) Four Star Awarded hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; newly opened boutique Spa; two cocktail lounges featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more   less 
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Also Known As:
Windsor Court New Orleans

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