Overall I love Windsor Court. The people are really nice, food in the Dining room is great, rooms are very well decorated but, the housekeeping service is spotty and the attention to detail is a bit annoying for the caliber of the hotel.
This is my second stay at Windsor Court so I do like the hotel a lot. Problems that I noticed are, the pool guys don't clean up towels left over from guests so you don't know if someone is using the chairs, there are only 4 umbrellas for the lounges, the pool waiters don't service the lounges, not one time did they ask me if I wanted anything so you had to go to them to order. They were also gone for really long stretches during the day.
The room housekeeping, the night turn down service sometimes happened sometimes didn't, sometimes they put out the coffee maker sometimes they didn't. Also in my room there was a picture with the glass broken. I wonder how long its been like that?
Rooms service is hit and miss too. They seem to be great at breakfast but dinners are not good. I ordered a burger and it looked like someone threw it on the plate, the fries were cold, the lettuce was dry and the tomato pale, It was $34 total so I was pretty disappointed. The dinner in the Grill Room was fantastic though so don't miss it.
Overall this is a great hotel with just a little more effort from the front line staff I think it would be one of the best hotels I've ever stayed.
I'll be back again later this year,
- Official Description (provided by the hotel):
- Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a member of the Legend Collection of Preferred Hotels and Resorts and a Forbes Four Star and AAA Four Diamond hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; Boutique Spa; fitness center; two cocktail lounges featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more less
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- Also Known As:
- Windsor Court New Orleans