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“Fantastic service” 5 of 5 bubbles
Review of Windsor Court Hotel

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Windsor Court Hotel
Ranked #5 of 162 Hotels in New Orleans
Certificate of Excellence
Tampa, Florida
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Fantastic service”
5 of 5 bubbles Reviewed September 16, 2013

We arrived for a 4 night stay and there was some confusion over our reservation. I cannot say enough about how the employees, especially Richard, went out of their way to accommodate us. Their willingness to please the customer is outstanding. The hotel is lovely , the location is perfect and the ambiance is first class. We were, however, disappointed in the restaurant, The Grill Room, which was not up to par with the rest of the hotel. Stay here if you want a first class experience.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank theodora2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, September 17, 2013
Dear theodora2,

Thank you for posting a review on your recent stay with us. Despite a couple of hiccups in your stay, I am happy to hear that overall, you had a lovely experience and that it was our staff that made all the difference. I will be sure to pass on your kudos to all, but particularly to Richard. We appreciate you taking the time to share your thoughts with others. Our entire team looks forward to welcoming you back for another first class experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,570 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (412)
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English first
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 16, 2013

The moment your taxi arrives, elegance and courtesy prevail. Our suite was well tended. The fridge in our suite cannot be used to chill our beverages, since it was stocked with house beverages for sale . A quick call to concierge and an additional fridge was installed, no charge. The Polo Lounge is a charming place to hide out. The repertoire of local cocktails ,and food, accompanied by a jazz trio is a place to relax. And my favorite...every nite at turndown praline cookies are left in your room, bedside. These praline cookies are the best I ever tasted, considering every other shop sells praline. The hotel's reputation is well know , even at the airport . The windsor court truly understands hospitality.

Room Tip: Bathroom amenities are A-One. Leave make up mirrors home, the lighting is perfect. Hallways are quie...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Liberty1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, September 17, 2013
Dear Liberty1953,

Thank you for taking the time to write about your recent experience at the Windsor Court. I am delighted to hear you had an enjoyable stay with us and that one of the things the hotel excelled at was our hospitality. There are many wonderful hotel choices in the city, but it is our personalized service that sets us apart. Thank you for your comments and for your patronage. We hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
birmingham
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed September 16, 2013

The Windsor Court is one of the best 5 hotels in all of NO. The service, the staff, the food are outstanding. Saying that they do have one serious problem, the water. The water pressure is about as bad as I have experienced and waiting for hot water took up to 5 minutes at times. As far as drinking water from the faucet, forget it. It never and I mean never gets cold. So thats fine right just go out and buy bottled water right? So, there are no ice machines on any of the floors. You want ice call room service. They did respond pretty quick with ice, but still. Remember, this time of year its hot in NO, drink lots of water. Its a real problem.

  • Stayed September 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dennis248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, September 17, 2013
Dear dennis248,

Thank you for taking the time to write a review on your most recent stay with us. I am happy to hear that, overall, you enjoyed your stay; however, I am disappointed to hear your water and ice experience was not up to your expectations. We value all guest feedback and are constantly making improvements based on this so thank you for your suggestions. We appreciate that you still hold us in such high regard as a top hotel in the city and hope to continue to welcome you back as our guest.
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Canton, Mississippi
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed September 16, 2013

We were here for family events and found this hotel to be well located. The suites are large with plenty of room to move around, two tvs good sitting area, comfortable seating. the beds were nice and firm but not hard so the sleep was very good. The street noise died down early. The valet parking was efficient in delivering the car. We ate breakfast at the hotel and it was very good. Given where we had dinner we should have eaten in the hotel. Music in the lobby was a nice evening feature and you did not have to buy a drink to enjoy it. Missed high tea maybe next time. Not cheap but nothing is in New Orleans

Room Tip: The higher the floor the better the view
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  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Southernman72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, September 17, 2013
Dear Southernman72,

Thank you for posting a review about your stay with us this summer. I am happy to hear you enjoyed our large suites, food and entertainment and that we could provide you with a convenient location for your events. We appreciate your positive review and hope to have the opportunity to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Level Contributor
103 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed September 15, 2013

Stayed one night in a king suite (1711) overlooking the water. The bedroom area was separated from the living area with french doors. There was a small balcony for each room. Staff was extremely courteous. If you want club access there is an extra fee which runs $100-$150/night depending on the days you are there. We were there less than 24 hours, so it wasn't worth it. There is coffee service in the room. It's right across the street from Harrah's. A train track runs between the Hilton & their parking garage 1/2 block away. It was very loud in the afternoon, but didn't wake me but did my light sleeper hubby during the night.TV was in both rooms and a nice bar in the entry. No tub, only shower.On checkout had a wait to get our car due to a luncheon that included the govenor, but it wasn't too long. Short walk to the French Quarter. Would stay there again.

Room Tip: 1711 had a small balcony (standing room only) out the bedroom and one out the living room area. It...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank joann09134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, September 17, 2013
Dear joann09134,

Thank you for writing about your recent stay with us. I am so happy to hear that overall, you had a beautiful and relaxing stay with us. I am sorry to hear you couldn't enjoy your stay longer. For your future stays, we can place you on the city side of the hotel which should assist in the train noise and can also ensure you have a room with a bathtub. Thank you for your comments and for your patronage. We look forward to having you with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed September 12, 2013

From the valet...to the bellman...to Richard at reception...to the manager roving around in the elevator...to the servers in the Polo Lounge.... to them all, what wonderful service. Cheers! The rooms here are the best appointed in the 15 hotels where I've stayed in NOLA in the last year. My suite is spacious, quiet, and beautiful. Love it! Bring people you love who you want to feel special.

Room Tip: 1601. Just ask for room 1601. Woooooooow!
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  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sibyl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, September 17, 2013
Dear Sibyl B,

Thank you for taking the time to write about your recent trip to New Orleans and the Windsor Court. I am so happy to hear you had an enjoyable stay with us and that it was our service, in particular, that made your stay great! We have a wonderfully professional and service-oriented team - the best in the city. I will certainly pass on your positive feedback to them. Thank you again for your feedback. We look forward to welcoming you back with us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Tennessee
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed September 11, 2013

From the minute you depart your vehicle and step into this property, you are truly treated like a valued guest. Not only are the appointments of this hotel top shelf, the staff is uniquely professional and friendly in a manner that belies the fact that they are providing you service as they make you feel welcome. Any hotel can put nice furniture in the lobby, bar, or restaurant, but not every hotel can boast the breadth of guest service that this property provides. You will stay in a very well appointed room, with beautifully done touches, and you will not be disappointed in the cleanliness and amenities. But the staffing of this place is light years above virtually any other property that I have ever stayed at. There is a high level of value to this hotel. I will be back.

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TennesseeTraveler14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, September 13, 2013
Dear TennesseeTraveler14,

Thank you for taking the time to write about your recent experience with us. I am so happy to hear you had an enjoyable stay and that in particular, we provided you with an excellent service experience. We have the best team in the city so we appreciate you acknowledging their efforts. Thank you for your recommendation. We look forward to welcoming you back for another uniquely wonderful experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Court Hotel

Property: Windsor Court Hotel
Address: 300 Gravier St, New Orleans, LA 70130-2417
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in New Orleans
#1 Luxury Hotel in New Orleans
#8 Family Hotel in New Orleans
#8 Romantic Hotel in New Orleans
#9 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Windsor Court Hotel 5*
Number of rooms: 316
Official Description (provided by the hotel):
Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a AAA Four Diamond and Forbes (formerly Mobil) Four Star Awarded hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; newly opened boutique Spa; two cocktail lounges featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more   less 
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Also Known As:
Windsor Court New Orleans

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