Everything was going ok until the last night we stayed. We called up to front desk to ask to have our complimentary bottle of champagnes sent up to our room. They said we need to call in room dining. They did not even bother to transfer call. So I called in room dining and they said no problem and they would send it up soon. An hour goes by and nothing comes up so we call again and they said it will be up soon. Another hour goes by and I call back to in room dining who says they called the front desk who said it was not part of package. Really? They were the ones who told us about the complimentary champagne when we checked in! Since we already wasted 3 hours, and it was already late, we didn't even bother arguing over a cheap bottle of champagne. Plus the fact that NOBODY called us to tell us this was ridiculous. We wake up to find 3 roaches in the bathroom. Then we go down to check out to find they only a whole list of charges that they put to our room that didn't belong including valet, parking, and mini bar. I understand mistake in mini bar... but I didn't have a car at all! The lady proceeds to remove the line items only to find out she can't do them all at once, so she has to go line by line. This take 20 minutes! I've never had to spend more then 5 minutes checking out anywhere and I have traveled a lot and stayed at many many hotels. This was by far the worst experience. Then after she reprints the new charges she still left on parking which is absurd. She has to go back and do it again which takes another 5 minutes. We were on the verge of missing our flight because of the incompetence. We also asked to valet/door man to waive taxi for us. He said no problem and just stood there. We had to waive our own taxi. I'm sure the room charges are still wrong and will have to call to argue it all over again once I see it hit my credit card.
I would not recommended your hotel to anyone because of my experience. We had friends stay in another room and their experience was just as bad. Dirty towels and sheets. No champagne either. I will make sure I post my experience everywhere as this was the worst hotel experience we've ever had.
- Official Description (provided by the hotel):
- Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a Forbes Four Star and AAA Four Diamond hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; Boutique Spa; fitness center; two cocktail lounges featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more less
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- Also Known As:
- Windsor Court New Orleans