We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely suite on club level for enjoyable stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Windsor Court Hotel
Ranked #6 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed February 1, 2013

Large suite on club level was a nice oasis - the club lounge offered a nice breakfast & other services during the day which I didn't have the opportunity to experience. Plenty of space & not too crowded. My room was very comfortable & I had a lovely view of the water. Suite was large, well appointed & very clean. Mostly very friendly & accomodating service (front desk at early morning checkout was just ok). Gym had a good variety of equipment. Could hear a train periodically, however, never hotel neighbors.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank SF94597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded February 8, 2013

Dear SF94597,

Thank you for taking the time to post a review on your recent stay with us. I am so pleased to hear you enjoyed your stay on our exclusive Club Level. We appreciate you choosing to stay with us and look forward to welcoming you back for another memorable experience soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,704)
Traveler rating
Traveler type
Time of year
Language

1,063 - 1,069 of 1,704 reviews

Reviewed January 27, 2013

My wife and I spent our honeymoon here in the early 90's and it was one of the greatest hotel experiences we've ever had. The room, the food, the service and ambiance were truly world-class. So we decided to splurge and stay here again last week. The hotel itself still had the same world-class elegance we remembered and the rooms remain quite spacious and lovely. Unfortunately, the food and service has undeniably slipped quite a bit. Room service was consistently slow but most surprisingly, the food itself was average at best. We ordered room service three separate times including a late night dessert plate and the word we both used to describe what they delivered was "generic". Considering the high price we paid for cookies and ice cream ($30), we would have at least expected "very good", especially for a hotel of this price and reputation. Alas, most Marriott's would have delivered food that was much better. Calls to housekeeping for an extension cord yielded a "I'm sorry sir, we don't have one." Getting ice was a challenge as you have to call room service vs. go down the hall or having housekeeping provide it with turndown service. When the ice was delivered to our room, it was in a white tub that they left on the wet bar - very unattractive. Their televisions offer no in-room movies/entertainment just basic cable and for some inexplicable reason it took forever to change the channels. You cannot even check your bill or check out via your television. These are standard features at most hotels these days. Finally, they charge $45/day to valet park, more than it costs to rent a car in NOLA. The Windsor Court is a quiet and elegant hotel. The bones are there for the Windsor Court to be a truly great hotel again. But they have a lot of work to do to regain the five star qualities they possessed on our previous stay. Truly great hotels do not miss a thing and for us, on this particular stay, their attention to detail was lacking in several key areas. I hope they turn things around, especially their food service, which for NOLA was very mediocre.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mickeyway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded January 28, 2013

Dear mickeyway,

Thank you for taking the time to write such a detailed review of your most recent visit with us. I am disappointed to hear that we did not live up to your expectations. As a repeat guest, I appreciate the fact that you know we can be better. I will certainly present your feedback to our team as we are constantly striving to improve. We do hope to have the opportunity to welcome you back in the future to provide you with that special experience I know we are capable of providing.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

This hotel is in a great locations and is beautiful. The service is very spotty. We were traveling with a few people and some rooms didn't get cleaned every day. You can't get ice so you call for room service and twice room service didn't come. I would stay here again but would hold they could improve on their service skills.

  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank altairmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded January 28, 2013

Dear altairmo,

Thank you for writing about your recent visit to our hotel. I am happy to hear that, overall, you had a pleasant stay, but disappointed to hear about some of the oversights you experienced during your stay. Please know that these oversights are not the norm, nor are they acceptable, and that I will be addressing your concerns with our team. We do hope to have the pleasure of welcoming you back for the stay you expect and deserve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013

We visit New Orleans once or twice a year and love staying at Windsor Court. The staff is always very helpful and friendly, as if we are visiting in the home of friends. The location is excellent, the public areas are as expected in a grand hotel, and the suites are well appointed and all seems very fresh, not worn.

Room Tip: A suite with a view of the Mississippi River is our favorite
See more room tips
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank peter b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded January 28, 2013

Dear peter b,

Thank you for taking the time to post a review about your most recent stay at the Windsor Court. As a valued repeat guest, we appreciate your continued patronage and recommendation. Thank you for continuing to choose us visit after visit. We are happy to have you as part of the Windsor Court family and look forward to your next stay with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

What a great hotel. I've been to NOLA numerous times but this was my first time staying at the Windsor Court. Our 600 sq ft suite was perfect for a long weekend and an odd numbered room gave us a good view of the river. The location is great for walking to the Quarter or the WW2 museum. I would stay there again without hesitation.

Stayed: January 2013, traveled as a couple
Thank Andy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded January 28, 2013

Dear MEMBER23,

Thank you for your review on your recent stay to our hotel. We appreciate your recommendation and are so happy to hear that on this first stay with us, we provided you with the experience you were looking for. We hope to have the pleasure of welcoming you back on your future trips to New Orleans!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

Our stay at Windsor Court Hotel was a return visit which we enjoyed every bit as much as the first time here. The service is amazing and the room was beautiful. Great bed, comfy room with beautiful decor. We really like the location of the hotel--it's not too close to the noise of the city, far enough to get in a good walk when we ventured out. Very close to the casino. We utilized the lounge on the club level--breakfast was a nice spread and cocktail hour included a wide variety of drinks and snacks. Great service too! And having a cocktail in the bar downstairs is a must. Nothing like a Hot Toddy NOLA style. Another lovely experience in one of our favorite towns.

Room Tip: Club level rooms are worth it.
See more room tips
  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BradandGina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded January 28, 2013

Dear BradandGina,

Thank you for writing about your recent visit to New Orleans and the Windsor Court. I am so happy to hear you enjoyed your stay on our Club Level and that our staff, in general, provided you with a memorable experience. We hope to have the opportunity to welcome you back soon for another great stay in New Orleans!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2013

This was our first time in New Orleans. We really enjoyed our stay . Staff was very helpful. We had requested a room above the 5th floor and room with a view. We didn't get that when we arrived took 2 more tries and they got it right. Hotel is very old world .It makes you feel like you are in Europe. The little jazz trio in the lobby at night was fun to just sit and relax and enjoy. Great location just a few blocks from FrenchQuarter. Quiet area. Would recommend The Windsor Court would stay again.

Stayed: November 2012, traveled as a couple
2  Thank poppy119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded January 28, 2013

Dear poppy119,

Thank you for taking the time to write about your recent visit to the hotel. I'm happy to hear that, overall, you were pleased with your stay. We appreciate your recommendation and look forward to welcoming you back here with us soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New Orleans hotels
French Quarter
Hotel Monteleone
Hotel Monteleone
#8 of 166 in New Orleans
7,634 reviews
Central Business District
The Ritz-Carlton, New Orleans
The Ritz-Carlton, New Orleans
#22 of 166 in New Orleans
3,081 reviews
Central Business District
Loews New Orleans Hotel
Loews New Orleans Hotel
#16 of 166 in New Orleans
2,615 reviews
Show Prices
Show Prices
Show Prices
Central Business District
The Roosevelt New Orleans, A Waldorf Astoria Hotel
French Quarter
Omni Royal Orleans
Omni Royal Orleans
#20 of 166 in New Orleans
4,878 reviews
French Quarter
Royal Sonesta New Orleans
Royal Sonesta New Orleans
#27 of 166 in New Orleans
4,325 reviews
Show Prices
Show Prices
Show Prices

Been to Windsor Court Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Windsor Court Hotel

Address: 300 Gravier St, New Orleans, LA 70130-2417
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in New Orleans
#1 Luxury Hotel in New Orleans
#8 Romantic Hotel in New Orleans
#8 Family Hotel in New Orleans
#9 Business Hotel in New Orleans
Price Range: $278 - $615 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Windsor Court Hotel 5*
Number of rooms: 316
Official Description (provided by the hotel):
Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a member of the Legend Collection of Preferred Hotels and Resorts and a Forbes Four Star and AAA Four Diamond hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; Boutique Spa; fitness center; Polo Club Lounge featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Travelocity, Cancelon, Hotwire, TripOnline SA and getaroom.com so you can book your Windsor Court Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Windsor Court New Orleans

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing