We reserved a two queen bed club level suite. Arrived at 5:30p but room wasn't ready. Front desk clerk very nice but initially had a "it's no big deal, just sit over there and wait or go hang out in the club lounge and wait" expectation. After traveling 9 hours and having a check in time of 3pm, that room should have been ready. After 15 minutes of standing there waiting, the assistant front desk manager offered us a $200 credit to The Grill Room. So we went there, road bedraggled. The hostess and wait staff were extremely welcoming. We had a lovely dinner that consumed all of that $200. The front desk clerk brought our room key to our table and she had the bellman deliver our luggage to our room. So they definitely made up for a dismal first impression. I'm saying this not to knock them, but to say there may be issues but given a chance, they will resolve them. The room was very nice with a large bedroom, large living room, nice sized entryway, a very large bathroom in 3 sections to make it easy for multiple people to use it, and a small balcony. We had a river view. The beds were VERY comfortable. When they got busy, getting my car from the valet was not an easy process so give them extra time for that. I wasn't impressed with any of the concierges with whom I spoke. Also the club level food/drink offerings are not remotely on par with those at The Ritz Carlton. What they had was fine but very limited in comparison.
- Official Description (provided by the hotel):
- Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a member of the Legend Collection of Preferred Hotels and Resorts and a Forbes Four Star and AAA Four Diamond hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; Boutique Spa; fitness center; two cocktail lounges featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more less
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- Also Known As:
- Windsor Court New Orleans