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“Elegance and Service in the Crescent City”

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Windsor Court Hotel
Ranked #5 of 162 Hotels in New Orleans
Certificate of Excellence
Scottsdale, Arizona
Level Contributor
272 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Elegance and Service in the Crescent City”
Reviewed October 31, 2012

This hotel has been my mainstay in New Orleans for many years. It is beauifully appointed and the service is extraordinary. It is quiet and elegant, yet it meets the needs of anyone traveling to and staying in New Orleans. The food is wonderful and the available amenities should satisfy all tastes. It is well located for touring, shopping, or attending a meeting at the Morial Convention Center.

Room Tip: The suites are all wonderful.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thefriedlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, November 8, 2012
Dear thefriedlands,

Thank you for taking the time to post a review about your recent visit to New Orleans and the Windsor Court. I am happy to hear you found our food, amenities and location to meet your expectations. We appreciate your patronage and look forward to welcoming you back for another extraordinary stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,616 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (432)
Date | Rating
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English first
Glen Ellen, California, United States
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 29, 2012

My wife and I were in the middle of our Gulf-hugging motorcycle journey when we stopped at the Windsor Court Hotel. The valet parking staff were wonderful: showing us a safe place to park our bikes overnight, and helping us unload our gear. We were upgraded at check-in to a suite which, after a long day on the bikes, was a real treat. All the staff were welcoming and helpful in a quiet and understated way--the New Orleans way! We love New Orleans and a stay at this hotel is a perfect way to enjoy the city.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank frickal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, October 31, 2012
Dear frickal,

Thank you for taking the time to post your feedback about your recent stay to New Orleans and the Windsor Court. Thank you also for acknowledging all of our staff and our parking team in particular. I will be sure to pass along your positive comments. We appreciate you taking the time to share your experience with others and look forward to welcoming you back for another memorable stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sacramento
Level Contributor
91 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 28, 2012

My wife and I had the pleasure of spending five nights at tis beautiful, centrally located hotel that lives up to its reputation for quality, service, and amenities. Although rack rate is pricey, deals can be had for conferences. We had a three room spacious suite with sn incredible view of the waterfront for less an $300/night. Nice spa, pool, and fitness room.and impeccable service!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mayito2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, October 29, 2012
Dear mayito2,

Thank you for posting a review on your recent trip to New Orleans and the Windsor Court. We are so pleased to hear you and your wife had an enjoyable week with us and that our service, in particular, was flawless. We pride ourselves in offering this intangible and look forward to the opportunity of welcoming you back so that we can provide you with another memorable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverside, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 24, 2012

Superb club level that is a great value. We sampled many restaurants and found The Grill Room, one of the two best. We highly recommend the degustation menu with the wine pairings.

The well trained staff enriched our visit. We will return soon.

Room Tip: Enjoy a club level suite......a great way to enhance your stay.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riversideguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, October 25, 2012
Dear Riversideguy,

Thank you for writing about your recent trip to New Orleans and the Windsor Court. I am so happy to hear you enjoyed your stay on the Club Level with us. I am also pleased to hear you found our restaurant to be one of the best in the city. With our new Executive Chef recently rolling out her new menu, we can't wait to be able to have everyone experience it as well. We appreciate you taking the time to share your experience with others and look forward to welcoming you back for another wonderful stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 23, 2012

Winsor Court is a beautiful hotel in a great location. It was within walking distance of everything we wanted to do! The rooms were clean and the service was excellent. The bed was awesome! Have a robe & slippers was a plus, too. We didn't use the pool or the spa while we were there, so I can't comment on that. We also did not eat in the restaurant while we stayed as we were out and about the city most of the day. It was little expensive for my taste since we spent very little time in the room. But overall my experience with the hotel was good.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BucketListTraveler88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, October 25, 2012
Dear BucketListTraveler88,

Thank you for writing about your recent stay with us. I am so delighted to hear our hotel provided the perfect location to explore New Orleans and the perfect respite to come back to. We appreciate your patronage and look forward to the opportunity of welcoming you back for another memorable stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 21, 2012 via mobile

This is a great property. It's modern elegant. Rooms are roomy suites. We have a high balcony with a commanding view of the Mississippi. Common rooms are beautiful. Service is excellent. You can't beat the location. It's just off of the French Quarter but you aren't caught in the chaos.

Stayed October 2012, traveled as a couple
Helpful?
Thank Djrbikes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, October 25, 2012
Dear Djrbikes,

Thank you for writing about your recent stay to New Orleans and the Windsor Court. I'm happy to hear you had a great experience and that you found our location, service and amenities to be top notch. We appreciate you taking the time to write a review and look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 19, 2012

We're staying at the Windsor Court now, celebrating both our 28 years together and our first wedding anniversary. This is our tenth trip to New Orleans, and we come back year after year for the food, the soul of the city and the people. We have stayed in several properties over the years, but we come back to the Windsor Court for its consistently superior service.

This visit I've dropped my rating to four stars, . We've been watching the change from Orient Express to Preferred, but our experience with a Preferred property in Maine assuaged our concerns and prompted us to book a stay at the Windsor Court.

Overall service was strong, housekeeping was the weakest link, which is the case in every property where we've stayed. Missed turn down service, despite several calls to remind them, was a disappointment. We ate in the bar and had room service several nights, and the food arrived lukewarm and was uninspired in its preparation and presentation. A solid B rating.

The hotel is at nearly 100% occupancy, which strains even the best property's resources and I would say they delivered a B rating. We just spent a couple of hours in the Polo Lounge where it seemed the trailers of Kentucky had opened and all the residents descended on the bar. I was surprised the Manager didn't ask them to enjoy themselves responsibility, but as we overheard they were related to an employee and allowed to run amok and degrade the experience for the other hotel guests enjoying the public space. This was the most disappointing experience of our stay. An example of a standard being relaxed and the quality of the experience reduced.

Rooms are top notch, with the refurbishing adding state of the art details like thoughtfully-placed outlets, USB ports and telephones that were a much-needed upgrade. Prices are very reasonable and we were extremely happy with the club suite.

In summary, still a great property but we've seen a few cracks in the facade that concern us. A property is the physical plant and the guests who stay there, and this experience was less than stellar. I would still recommend the hotel, but it's on my watch list. Not the same experience we've had in our other visits to New Orleans.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank deborde2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this review, October 25, 2012
Dear deborde2,

Thank you for taking the time to write such a detailed review about your recent stay with us. I am disappointed to hear we did not live up to your expectations and were not able to provide you with our typical outstanding service. We take all guest feedback very seriously and use it to constantly improve, so we appreciate you taking the time to share your thoughts. We look forward to the opportunity of welcoming you back to give you the stay you expect and deserve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Court Hotel

Property: Windsor Court Hotel
Address: 300 Gravier Street, New Orleans, LA 70130-2417
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in New Orleans
#1 Spa Hotel in New Orleans
#8 Family Hotel in New Orleans
#8 Romantic Hotel in New Orleans
#9 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Windsor Court Hotel 5*
Number of rooms: 316
Official Description (provided by the hotel):
Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a Forbes Four Star and AAA Four Diamond hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; Boutique Spa; fitness center; two cocktail lounges featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more   less 
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Also Known As:
Windsor Court New Orleans

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