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“Great location and staff”

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The Westin New Orleans Canal Place
Ranked #78 of 162 Hotels in New Orleans
Certificate of Excellence
Denver, Colorado
Level Contributor
69 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great location and staff”
Reviewed June 17, 2014

The property is in a perfect location to the French Quarter, with awesome views of the Mississippi River. The staff was great, helpful, and friendly. The parking is a bit odd, and the lobby is on the 11th floor, Alonso a bit strange. Zig zagging from one set of elevators to another (parking to lobby to room to ground level) was also unusual. As far as the room goes, somewhat spartan and worn, the front of my a/c unit fell off in the middle of the night (a metal grill about 4 feet long crashing to the floor is a bit startling), it had been obviously shoved into place hoping it would stay. I would also recommend not participating in their "green" initiative for the $5 room credit, if you expect your bed to have fresh linens, be made, replenished coffee packs, fresh towels, etc. To me, this program was more about how the hotel can simply skip doing basic room cleaning than saving the planet. I'd stay there again, for the right price.

Room Tip: Get a higher floor room overlooking the French Quarter and the River
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager W, Manager at The Westin New Orleans Canal Place, responded to this review, June 18, 2014
Hello Don,

Thank you for sharing your experience at the Westin New Orleans Canal Place. I'm delighted to hear that you enjoyed our hotel's location, staff, and views! Though I am sorry to hear that some of the details were not up to our Westin standards and that you found our hotel to be confusing. We will be sure to keep your feedback in mind as we continue to refresh our hotel throughout the rest of the year.
We hope to welcome you back on your next trip to New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (471)
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English first
Level Contributor
4 reviews
Reviewed June 15, 2014 via mobile

We stayed at the Westin New Orleans during a convention. Our stay started off bumpy, we waited 2 hours for our room but the hotel made up for our inconvenience by offering a complimentary full breakfast each day of our stay.The staff was extremely nice and professional. The hotel is located in an excellent area with lots of activities within a few minutes walk. Theres not a microwave/refridgerator in the rooms so that was my only complaint.
But I will definitely be back!

Stayed June 2014, traveled with family
Helpful?
Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager W, Manager at The Westin New Orleans Canal Place, responded to this review, June 18, 2014
Hello Jennifer,

Thank you for taking the time to review your stay at the Westin New Orleans Canal Place! I'm disappointed to hear about the wait you had for your room, though I am glad to hear that our staff was able to make up for your inconvenience. I will be sure to pass your praise on to our team.

We look forward to welcoming you back on your next trip to New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
198 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed June 13, 2014

The location is very close to the waterfront (including the aquarium and outlet mall) and about 10 minute walk to French quarter. The layout is a little odd, with the hotel check in on the 11th floor. Room view was nice. Not the nicest Westin I've stayed in but also definitely not the worst. The staff were all very friendly and helpful. Although being that close to the water you hear the big boats late at night/early morning but we're used to the noise back home.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager W, Manager at The Westin New Orleans Canal Place, responded to this review, June 18, 2014
Hello,

Thank you for sharing your experience at the Westin New Orleans Canal Place! I'm delighted to hear that you enjoyed our hotel location and found our staff friendly, though I am disappointed to hear that not all the details of your stay were up to Westin standards.

We hope to welcome you back on your next trip to New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 12, 2014

Sitting in the hotel lobby or in your room watching the big ships going downstream is nice. So is the proximity to the French Quarter and most of the interesting sites in this city. But the interior and the comfort of the rooms are definitively average.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eldar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager W, Manager at The Westin New Orleans Canal Place, responded to this review, June 18, 2014
Hello Eldar,

Thank you for sharing your experience at the Westin New Orleans Canal Place. I'm glad to hear that you enjoyed our hotel views as well as our location. I am disappointed to hear that you felt we were average, we strive to meet the standards our guest have grown to expect from the Westin. We will be sure to keep your feedback in mind as we continue to refresh our hotel throughout the year.
We hope to welcome you back on your next New Orleans vacation!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Level Contributor
115 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed June 10, 2014

Stayed 4 nights for a conference. Huge room, huge lobby, good food in restaurant, but not very inspiring place. In serious need of an update to be anything close to a cool hotel. But location is good, and if you dont expect to much you might even get a pleasant surprise.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PetterGulli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager W, Manager at The Westin New Orleans Canal Place, responded to this review, June 17, 2014
Hello Petter,

Thank you for sharing your experience at the Westin New Orleans Canal Place. I'm delighted to hear that you enjoyed your room, lobby, and food. We also appreciate your feedback on our hotel. We will keep that in mind as we continue to refresh our hotel throughout the year.

We hope to be able to welcome you back on your next New Orleans trip!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
382 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed June 10, 2014

A very nice hotel. The staff is excellent and make you feel right at home. Will stay there again, received both an early and late check-in and check-out. The room was clean and spacious and I had a very nice view of the waterfront. Would definitely stay there again.

Room Tip: Ask for water side.
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager W, Manager at The Westin New Orleans Canal Place, responded to this review, June 17, 2014
Hello,

Thank you for sharing your experience at the Westin New Orleans Canal Place! I'm delighted to hear that you enjoyed our rooms, hotel views, and our staff. We strive to meet the level of service our guests have grown to expect from the Westin. We look forward to welcoming you back on your next trip to New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
owings mills maryland
Level Contributor
249 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed June 10, 2014

Located close to the River Walk, trolley and Harrah's and attached to a mall. Pay parking with the option of a valet parking. The room is nicely appointed. The shower is a tub/shower combination--double shower heads, which gave us plenty of water pressure, but the water was slow in draining. Our room overlooked the city and part of the river. We were located on the 16th floor. Great location if you are hosting a conference. The concierge service was great. We did not have a reservation(they were booked with multiple conferences) and we needed a room for a week. We were only able to get a room for the night. The lady at the reception/check-in was VERY helpful in us finding a hotel for the rest of our stay. I would definitely come back to this hotel because of their courteous hospitality and willingness to accommodate us.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sage97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager W, Manager at The Westin New Orleans Canal Place, responded to this review, June 17, 2014
Hello,

Thank you for taking the time to review your stay at the Westin New Orleans Canal Place. I'm delighted to hear that you enjoyed your stay with us! We love to hear that our guests enjoy everything our hotel has to offer. I'm so glad that our staff was able to accommodate you and I will be sure to pass your praise onto the team.

We hope to welcome you back on your next trip to New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin New Orleans Canal Place

Property: The Westin New Orleans Canal Place
Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#24 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 437
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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