We are spending 5 nights, river view, and am Starwood Preferred. Treated more like a non-loyalty guest with no preference to room location despite the fact that there is a "preferred" floor, on which a non- preferred friend of ours was placed. The room itself is nice, but why maintain loyalty if it means nothing. This does not happen with Hyatt. The room has a "mini-bar" which is not connected, so it cannot be used as a refrigerator for water, but the hotel is "happy" to bring in a refrigerator for an additional $25 per day. What a deal for loyalty guests. Despite the good, convenient location and views, the customer service needs to be brought up a notch for us to consider returning to this property!
- Official Description (provided by the hotel):
- The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more less
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- Also Known As:
- Westin New Orleans Canal Place Hotel New Orleans
- New Orleans Westin
- Westin Canal Place
- Westin Hotel New Orleans