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“A great location but needs attention”

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The Westin New Orleans Canal Place
Ranked #82 of 163 Hotels in New Orleans
Certificate of Excellence
Rockford, IL
Level 4 Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A great location but needs attention”
Reviewed May 31, 2014

We are spending 5 nights, river view, and am Starwood Preferred. Treated more like a non-loyalty guest with no preference to room location despite the fact that there is a "preferred" floor, on which a non- preferred friend of ours was placed. The room itself is nice, but why maintain loyalty if it means nothing. This does not happen with Hyatt. The room has a "mini-bar" which is not connected, so it cannot be used as a refrigerator for water, but the hotel is "happy" to bring in a refrigerator for an additional $25 per day. What a deal for loyalty guests. Despite the good, convenient location and views, the customer service needs to be brought up a notch for us to consider returning to this property!

Room Tip: River view is essential
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rbgilmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager W, Manager at The Westin New Orleans Canal Place, responded to this review, June 2, 2014
Hello,

Thank you for taking the time to share your experience at the Westin New Orleans Canal Place. I am so disappointed to hear that your Starwood Preferred status was not acknowledged. We strive to make every guest feel welcomed, and I will be sure to discuss this issue with the staff. Though I am glad to hear you were still able to enjoy our location and views.

We hope to be able to welcome you back on your next New Orleans visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Northeast, Ohio
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 29, 2014

My Husband and I stayed at the Westin in New Orleans and we really enjoyed our stay there. After reading the reviews here we choose the self park and did not have any issues at all. We found the correct elevators to get to the hotel. Our room was very comfortable and we had a great view of the river and city. The only issue I had was with the housekeeping department and it was a minor one. They did a great job cleaning the room but did not restock everything such as sugar for my coffee or lotion etc. The one day they took the room service tray from our room and laid it on the floor in the hallway and it was still there when we came in that night. But the Desk staff was very nice and helpful. I will stay there again the next time I am in New Orleans.

Room Tip: Make sure to get a river view. It is beautiful to watch the ships go by.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maureen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager W, Manager at The Westin New Orleans Canal Place, responded to this review, May 30, 2014
Hello Maureen,

Thank you for sharing your experience at the Westin New Orleans Canal Place! We love to hear that our guests enjoyed our beautiful views and location. I'm glad you were able to find our lobby without any problems and that you enjoyed your room, though I am disappointed to hear that your amenities were not re-stocked . I will be sure to discuss this issue with the staff.

We look forward to welcoming you back on your next trip to New Orleans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 29, 2014

We arrived at hotel around 1:30 in afternoon on Sun, the 18th. We only waited about 20 minutes for our room. After reading reviews, we were concerned. That may be because we chose to wait in the lobby with our luggage sitting on a coffee table. Our room was good. We had a large river view suite. Had every thing we needed for a week. The bath was outdated and not clean. The safety bar in the shower was rusted and broken on one end. That's a law suit waiting to happen. Loved the shower head & the heavenly bed. We chose the green option. We were supposed to get a $5 voucher for each day we did not get maid service, we only got 3, not 5. Used the ones we did get for breakfast one day. Not impressed with buffet or service and it still cost $48 for 2 . We have heard of southern hospitality but, we did not experience much of that in New Orleans, that includes the hotel. The only people that showed any friendliness at all were the doormen. They were very helpful with taxis and directions. One surprise, was the bill at the end of our stay. It's $300 higher than we expect because of taxes and fees that their website won't tell you about. We expected extra to be added, not that much. I'm sure that's not exclusive to this hotel. No Hotel is perfect. Overall our stay was a good one and we would suggest this hotel to friends.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sadie50NewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager W, Manager at The Westin New Orleans Canal Place, responded to this review, May 30, 2014
Hello,

Thank you for your feedback on the Westin New Orleans Canal Place. I'm delighted to hear that you enjoyed your river view suit, though I am disappointed to hear that some of the details weren’t up to our Westin standards. I understand how frustrating that can be. We strive to maintain the level of excellence guests have come to expect at the Westin and I will discuss all of these issues with the team. It’s detailed feedback like yours that helps us continue to improve our hotel.

I hope to welcome you back on your next New Orleans visit – we’ll have a Heavenly Bed waiting for you!
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Lake Bluff, Illinois
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 29, 2014

Everyone at the front desk and door were more the cordial. Very helpful. We were there during a music festival and everyplace was busy but it seemed the hotel was short on cleaning staff as the maid came incredibly late, the hallways needed vacuum cleaning, and the elevators desperately need new flooring as the carpets emitted a terrible odor.

Incredible view and great location.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank annchov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager W, Manager at The Westin New Orleans Canal Place, responded to this review, May 30, 2014
Hello,

Thank you for sharing your experience at the Westin New Orleans Canal Place. I'm delighted to hear you found our staff friendly and helpful, though I am sorry to hear that your room was cleaned late in the day and that you found some of our hotel to be in disrepair. We strive to meet the standards our guests have come to expect from the Westin, and we will be sure to keep your feedback in mind as we continue to refresh our hotel throughout the year.

We hope to welcome you back on your next vacation to New Orleans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Level 5 Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 29, 2014

Stayed here for 1 night. The hotel lobby is very nice. However once u make it upstairs it all changes. The hallways are stained. The room door is missing paint. The wallpaper is outdated. The room itself was comfortable with large windows. The bed n shower were great. The pool area is small and on the roof. You have to cimb 2 flights of stairs to get there once the elevator drops u off on the top floor. The restaurant food is overpriced. The elevators had debris and grime on the floors. I guess its the norm for a dirty, smelly disgusting city like the french quarter in new orleans.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ExpectingtheBest77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager W, Manager at The Westin New Orleans Canal Place, responded to this review, May 30, 2014
Hello,

Thank you for your feedback on the Westin New Orleans Canal Place. I appreciate your feedback of the rooms and hotel. We keep guest feedback like yours in mind as we make updates to the hotel throughout the year. Although it’s a short journey to the pool, I hope you were able to enjoy the view! I am delighted to hear that you enjoyed our newly refreshed lobby, Heavenly beds, and showers.
We hope to be able to welcome you back on your next trip to New Orleans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elgin, Illinois
Level 5 Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 29, 2014 via mobile

Although we only stayed one night, we can honestly say this place was great! From the valets to the housekeeping staff , all friendly with a smile. For the modest price we had a great view of the Mississippi river, the Riverwalk area. The rooms was also very spacious and quiet, even though a music festival was going on along the river. The hotel is adjacent to a shopping mall and a Starbucks! A few block walk from Bourbon Street and other French Quarter favorites! We'll definitely stay here again! The Dragos Restaurant is also adjacent to Westin.

Stayed April 2014, traveled as a couple
Helpful?
Thank Cliff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager W, Manager at The Westin New Orleans Canal Place, responded to this review, May 30, 2014
Hello Cliff,

I'm delighted to hear that you enjoyed your stay at the Westin New Orleans Canal Place! We love to hear it when guests enjoy everything our hotel has to offer, from our rooms to our location. I'm glad you enjoyed your river view as well.

We look forward to welcoming you back on your next trip to New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 28, 2014 via mobile

Best location, great staff, large windows facing the river.
The lobby has a stunning view!
A very fancy mall is located on the lower levels, sorry I forgot it's name.
Cassinos right next door.
Super close to Decatur street and Bourbon street.
Tons of nice restaurants surrounding the hotel.
I cannot wait to go back to this hotel.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anapaulaluna2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager W, Manager at The Westin New Orleans Canal Place, responded to this review, June 3, 2014
Hello,

Thank you for sharing your experience at the Westin New Orleans Canal Place! I'm so glad you enjoyed our hotel location, views, and staff. We love to hear it when our guests enjoy everything out hotel has to offer.

We look forward to welcoming you back on your next visit to New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin New Orleans Canal Place

Property: The Westin New Orleans Canal Place
Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 437
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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