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“NEED A BIG MGMT CHANGE” 2 of 5 stars
Review of The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
4.0 of 5 Hotel   |   100 Rue Iberville, New Orleans, LA 70130-1106 (Central Business District)   |  
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Breakfast for 2 Included
Ranked #87 of 156 Hotels in New Orleans
Key West, Florida
Level Contributor
142 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“NEED A BIG MGMT CHANGE”
2 of 5 stars Reviewed February 13, 2014 via mobile

I've stayed here hundreds of nights over the years. I also recently reviewed this property. First, I rarely get my faxes and true to form tonight my boarding pass was lost. I finally had to go to the front desk and get a personal email from A lovely front desk clerk who printed and handed to me. This is a hotel that needs a management reshuffle. I am here a few times each month for over ten years and I never see the same face at the front desk. I also eat regularly at the hotel, tonight in the only choice called the Green Bar, where they serve at night and not a true restaurant. It was so dark, no way to read menu or to see my meal when served. Asking why, I was told, "Corporate orders." Hmmm. My office is in this complex and it makes sense for my stays. Please get your act together for your business customers who wish for you to be a good hospitality choice.

Stayed February 2014, traveled on business
Helpful?
5 Thank Rider123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review, February 21, 2014
We apologize for the issues you have experienced during your recent stays with us. We will be certain to share your comments with our Department Heads in order to improve on a property level, as well as with our Executive Management. We appreciate your taking the time to let us know about your experiences.

Thank you,
Matthew Mickal
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,174 reviews from our community

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Clemmons, North Carolina
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed January 30, 2014

We really enjoyed our stay. The room overlooked the river...wow is that cruise ship going to make the turn. Also overlooked the park....lots of street kids. Also overlooked the French Quarter.....easy walk. Casino next door....didn't use it. Hotel staff does a good job.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank granpagolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review, February 21, 2014
Thank you very much! We’re happy you enjoyed your stay so much. It is always amazing to watch those huge ships make that turn on the Mississippi River! We will certainly let our staff know that you appreciated their service. We hope to welcome you back soon!

Thank you,
Matthew Mickal
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Courtenay, Canada
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 29, 2014

Not impressed with our 5 day stay at this hotel for it's price. Apart from it's location for shopping and Casino and the nice river view, the hotel could do with some up dating and refurbishing. The room we were given had a noisy vent fan.We notified reception on this and apart from sending someone to look at it with no improvement, the reception staff seemed indifferent. The concierge was helpful with information. Room and bathroom cleanness was superficial and odors were camouflaged with chemicals. Pillows had a faint smell of urine! the sink taps in the bathroom was loose and wobbly. On our last day (Saturday) the room was not done or cleaned until we called reception at 6 pm to have it done, although we were out all day! Will not be going back, lots of other hotels to consider for next visit.

Room Tip: Check out the room assigned for noise level, view and cleanliness before settling in.
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Elliotte L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review, February 21, 2014
We apologize for the disappointing service and conditions you experienced during your recent stay with us. Your comments will assist our Housekeeping and Engineering Departments in improving procedures to prevent issues such as this in the future. We appreciate your review.

Thank you,
Matthew Mickal
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed January 26, 2014

Great hotel, great location, great staff, great stay. Stayed here for the essence music festival. Located right above the mall whic was not so great for my wallet. Centrally located between theconvention center and bourban street.
Will stay here again. Had a great view of the water towatch thefireworks on the fourth of July.

Room Tip: the higher the better the view
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mzqueenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review, February 21, 2014
Thanks for the nice review and in visiting us at Westin New Orleans! We're delighted that you had such a great visit with us. We hope to welcome you back once again this summer for Essence Festival!

Thank you,
Matthew Mickal
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodmere, New York
Level Contributor
76 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 25, 2014

This hotel is in a great location, right near the Harrahs casino, bourbon street and of course Cafe du Monde where you can get the most amazing beignets. The rooms were nice with a great view. I thought the staff was nice and very helpful with directing us to some great tours. Bar was nice and so was the gym. breakfast was fine.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank egellman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review, February 21, 2014
Thank you for letting us know about your stay. We’re glad you enjoyed your visit to New Orleans, and took advantage of our great location to really experience the city! Our staff takes pride in delivering friendly and personal service to our guests, so we'll be sure to share your compliments. We hope to see you again on your next trip to New Orleans!

Thank you,
Matthew Mickal
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 25, 2014

This was our third 5 night stay in New Orleans. Our first hotel was the Sheraton, second one the W French Quarter and now the Westin Canal Street. All of these hotels had their special touches. However, you cannot beat the Westin for the mix of service, beautiful room with awesome views and location. It is also attached to a high end mall which is easily accessable by elevator from the inside of hotel. We received an upgraded room which was really 3 rooms with an entryway. Champagne with fruit and chocolate waited for us when we arrived. (it was our anniversary) Living area, full bedroom and a 2 room dressing/bath area. Floor to ceiling windows overlooked the Crescent City wrapping around the Mississippi River. Incredible day and night. They could not do enough for us. Also the lobby is on the third floor with great seating and beautiful river views. Doorman was hilarious. Will be going back!

Room Tip: Ask for river view suite.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank cornboar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review, February 21, 2014
We look forward to welcoming you back! Thank you very much for taking the time to tell us about your anniversary stay! We’re happy to hear that you had such a wonderful stay. We’ll be sure to share your comments with our Staff. We appreciate your review and hope to see you soon!

Thank you,
Matthew Mickal
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Augustine Beach, Florida
Level Contributor
132 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
2 of 5 stars Reviewed January 21, 2014 via mobile

I had a business conference at the Westin last week and I have never experienced such poor customer service. We were unfortunate enough to have Tamika check us in and she was not only unhelpful but downright rude and aggressive. The night before we stayed at the Sheraton and the front desk there was very nice and helpful. Everyone in our group agreed the Sheraton was much nicer and had much better service. Also the hotel is next to the train track so ask for a room far from it or bring your earplugs.

Helpful?
5 Thank C597044
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this review, February 21, 2014
Thank you for taking the time to let us know about your stay. We apologize for the disappointing customer service you encountered from our staff. Your comments will assist us in improving our guest experience. We appreciate your review and hope to welcome you back in the future to see the improvements we have made.

Thank you,
Matthew Mickal
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in New Orleans
#51 Romantic Hotel in New Orleans
#60 Business Hotel in New Orleans
Price Range (Based on Average Rates):
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is downtown just steps from the French Quarter, the Convention Center, Jackson Square, and the central business district. Offering a rooftop pool and free wifi. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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