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The Westin New Orleans Canal Place
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Reviews (1,744)
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1,095 - 1,100 of 1,744 reviews
Reviewed January 21, 2014

Nasty hairs an mystery stains from previous guest (or housekeeping) on the bathroom floor and fixtures. They only stocked rooms with decaf, too.
I left a kind note for housekeeping to please clean the floor and get the blood of the toilet seat. After returning, more decaf and now there were more stains on the toilet seat??? Complained at the front desk and he just punched it into the computer. Could have given me a few coffee packets for the next morning. Staying 3 nights for a sales meeting so I'm stuck here.

  • Stayed: January 2014
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3  Thank HonestAbe01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this reviewResponded February 21, 2014

We apologize for the very disappointing service and conditions you experienced during your stay with us. Your comments will be shared with our Department Heads in an effort to improve procedures and prevent this from occurring again. Once again, we apologize and thank you for letting us know about your visit.

Thank you,
Matthew Mickal
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014

We arrived at the westin new orleans on 1/16/14, it was very difficult finding the hotel entrance. The hotel starts on the 11th floor, best view in the New Orleans area. Rooms were decent but kind of outdated. The food was so delicious, we ate at the river 127 located inside the lobby and also ordered room service. Our waiter/coffee maker clearence was AWESOME! my stay was wonderful and we plan to return soon.

  • Stayed: January 2014, traveled as a couple
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Thank terriw38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this reviewResponded February 21, 2014

We look forward to welcoming you back soon! It’s great to hear that you had such a wonderful stay. We’ll be sure to send your compliments to Clarence! Thank you for your review. We hope to see you soon!

Thank you,
Matthew Mickal
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2014 via mobile

Loved where this was located! Walking distance to everything. Very close to cruise port. We were on floor 22 with great views of the city and river. Nice lobby and bar. Helpful staff. The only thing we didn't like was the extra $18 per night for parking. It was a little confusing with which elevators in the mall to use to get to the lobby. I would definitely return.

  • Stayed: January 2014
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Thank Fairviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this reviewResponded February 21, 2014

Thanks for taking the time to share your experience from your visit at Westin New Orleans. We appreciate your nice comments regarding our service and are glad that you enjoyed our majestic Mississippi River views. We appreciate your review and hope to welcome you back soon!

Thank you,
Matthew Mickal
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014

Located just outside the French Quarter, we were very pleased with the proximity to everything. Great Views. However, the rooms weren't immaculate - especially the bathrooms - definitely could be cleaner. The last evening of our stay, the alarm system went off in the middle of the night and we instructed to evacuate the hotel. After going down 17 floors and around the outside of the hotel to the lobby -- we were instructed that we could return to our rooms. No explanation whatsoever. It was very strange -- they could have said that it was a false alarm or a prank by someone, but nothing -- just "it's all clear". It makes a person very uneasy not knowing what happened. Even when I asked the next day about the incident, while checking out, the staff said they had security checking into it -- they didn't offer the guests anything for the inconvenience.

  • Stayed: December 2013, traveled with family
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1  Thank carolyns285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this reviewResponded January 15, 2014

Thank you for taking the time to let us know about your stay. We’re glad that you enjoyed our views and location; however I apologize for the disappointing service you experienced during your visit regarding the fire alarm. We will share this experience with our team to work to improve our procedures. We appreciate your comments and hope to welcome you back on your next visit to New Orleans.

Thank you,
Matthew Mickal
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

It's quite nice, with an 11th floor lobby with a panoramic view of the city and the river. I stayed on the 19th floor in a very nice room with a king bed. I had no problems with my stay and would recommend it to anyone. The location is fine, perhaps five minutes to the French Quarter. I had to extend my stay for an additional night, and the front desk staff was more than accommodating. The room was clean, and the bed was extremely comfortable.

  • Stayed: December 2013, traveled solo
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Thank Carbondonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew M, Manager at The Westin New Orleans Canal Place, responded to this reviewResponded January 15, 2014

We’re happy you enjoyed your stay with us! Thank you for taking the time to let us know about your visit. Our staff takes pride in delivering friendly and personal service to our guests, so we'll be sure to share your compliments. We look forward to welcoming you back on your next visit to New Orleans!

Thank you,
Matthew Mickal
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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