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“Excellent location with quality employees.” 4 of 5 stars
Review of The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
Ranked #67 of 162 Hotels in New Orleans
Certificate of Excellence
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent location with quality employees.”
4 of 5 stars Reviewed October 20, 2013

Great place to stay when visiting New Orleans. The staff will bend over backwards to make your stay a pleasant one. On a scale of 1 - 5, I would grade the staff a 6. Rooms were very nice but you can almost see the need for a little bit of an upgrade. Room rate was quite good but the taxes are ridiculous. Stadium tax - $15.00?

Room Tip: Get a room with a River view.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Shamrock06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,324 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Fareham, United Kingdom
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed October 20, 2013

Great location in the heart of New Orleans. Requested a high room with a view of the Mississippi. No problem - stayed on the 27th floor - what a view! We watched barges going up and down the river - the steam boat going in and out and at night it was just amazing. This hotel is right on the edge of the river. No noise whatsoever but within walking distance of all the fun. Loved New Orleans, so much to see and do.

Room Tip: Ask for a high room with a view of the river.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Amie34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgan City, Louisiana
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 18, 2013 credit card Amex Card Member Review

We stay here about 50% of the time when we visit NOLA. The only other places we stay are the W New Orleans, and the W French Quarter since we are loyal Starwood Preferred Guest members. Other than the lobby being located on the 11th floor, this hotel has everything. It's connected to One Canal Place (a high end shopping center with a first class movie theatre (TheTheatres at Canal Place) which is adults only and serves some great food. The hotels rooms either have a great view of downtown, or a spectacular view of the bend in the Mississippi river and the French Quarter.

Stayed September 2013, traveled as a couple
Helpful?
2 Thank lsufan6969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
67 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed October 18, 2013

I'm split on this hotel. Pros: decent location (close to FQ and casino) great views from 11th floor lobby, helpful valet employees. Cons: the walls in the guest rooms were stark white and looked more like a hospital room than a hotel, I question the overall cleanliness of the hotel. In general, it's a forgettable hotel....much better options available!!

  • Stayed October 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Ed_Roidlick123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
111 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed October 15, 2013

We had a large group taking up ten rooms. It was quite the chore to get folks checked in as they had some issues on their end with their reservation system. However, the staff came through in a pinch and we were thankful for that.

- Pretty exceptional area in NOLA - close to the convention center but also super close to French Quarter (the convention center hotels are a HIKE to the FQ)
- This property is WORN OUT..everything about it is in rather desperate need of repair: elevators, lobby, hallways, bathrooms, and the like
- Rates are average
- The poor condition of the property would have initially indicated a lower, but the service was good to the point that I have to say three...they bent over backwards to accommodate us and meet some unique requests

Clean yourself up, Westin New Orleans Canal Place

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed October 14, 2013

Five night stay in a Deluxe, King, Riverview room.

Things that aren't up to Westin expectations -- or pricing:

- at check-in we were highly encouraged to accept their Go Green program, which means you forego housekeeping and just hang up your used towels, etc. Problem is.....there are no towel bars in any of the rooms in this hotel. I thought maybe it was just our room, so I reported this to the front desk. The staff "acted shocked" and said they would send maintenance right up to add towel bars. No one every showed up. I started asking other guests each time I road the elevator if they had towel bars. No one had one.

- toilet runs constantly. Its as if it is automatically flushing every minute or so. Not sure how that is saving water -- a big part of the Go Green push.

- our room was full of ants. They were everywhere. Just those little sweet ants, but it was obvious that there was something in the carpet that attracted them.

- housekeeping never serviced our room before 5PM -- just when we were trying to get ready to go out...."knock, knock, housekeeping". Hotel seems grossly understaffed.

- housekeeping was often out of items, such as hand towels, by the time they reached us.

- no robes in rooms, although I saw some people with robes at the pool. I asked the front desk and again got that "oh so shocked" reply, but no robes ever showed up in our room.

- no acknowledgement of our Westin status at check in.

- slowest elevators in the world. Bad enough that you have to take one set to the 11th floor lobby and another set to your room, but they are both ungodly slow.

- plastic cups in the rooms.

- no signage to find the pool. At least the elevators should be labeled so that one knows which floor the pool is on.

- no service at the pool. How difficult would it be to serve some wine or beer at Happy Hour or cold drinks during the day? You can't even phone for service to the pool.

The hotel has a good location and sterling views. It just needs some TLC.

Room Tip: Riverview rooms are enjoyable.
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank SimplyRedMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California, United States
Level Contributor
122 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed October 13, 2013

I tend to like the more classically designed hotels with some history to them when visiting New Orleans.But the Westin is just so darn comfortable and has so many comfortably amenities that I have reconsidered staying in historic hotels in the future. The bed was extraordinarily comfy, big rooms, divine linens and towels, very very clean, terrific location on the edge of the Quarter. My room overlooked the River. Just lovely all around.

Room Tip: Ask for a river view.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jeffree I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin New Orleans Canal Place

Property: The Westin New Orleans Canal Place
Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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