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“An excellend Starwood Property in NOLA”

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The Westin New Orleans Canal Place
Ranked #83 of 165 Hotels in New Orleans
Certificate of Excellence
Reviewed October 18, 2013

We stay here about 50% of the time when we visit NOLA. The only other places we stay are the W New Orleans, and the W French Quarter since we are loyal Starwood Preferred Guest members. Other than the lobby being located on the 11th floor, this hotel has everything. It's connected to One Canal Place (a high end shopping center with a first class movie theatre (TheTheatres at Canal Place) which is adults only and serves some great food. The hotels rooms either have a great view of downtown, or a spectacular view of the bend in the Mississippi river and the French Quarter.

Stayed: September 2013, traveled as a couple
2  Thank lsufan6969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,012 - 1,018 of 1,611 reviews

Reviewed October 18, 2013

I'm split on this hotel. Pros: decent location (close to FQ and casino) great views from 11th floor lobby, helpful valet employees. Cons: the walls in the guest rooms were stark white and looked more like a hospital room than a hotel, I question the overall cleanliness of the hotel. In general, it's a forgettable hotel....much better options available!!

  • Stayed: October 2013
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Thank Ed_Roidlick123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2013

We had a large group taking up ten rooms. It was quite the chore to get folks checked in as they had some issues on their end with their reservation system. However, the staff came through in a pinch and we were thankful for that.

- Pretty exceptional area in NOLA - close to the convention center but also super close to French Quarter (the convention center hotels are a HIKE to the FQ)
- This property is WORN OUT..everything about it is in rather desperate need of repair: elevators, lobby, hallways, bathrooms, and the like
- Rates are average
- The poor condition of the property would have initially indicated a lower, but the service was good to the point that I have to say three...they bent over backwards to accommodate us and meet some unique requests

Clean yourself up, Westin New Orleans Canal Place

  • Stayed: November 2012, traveled on business
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1  Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2013

Five night stay in a Deluxe, King, Riverview room.

Things that aren't up to Westin expectations -- or pricing:

- at check-in we were highly encouraged to accept their Go Green program, which means you forego housekeeping and just hang up your used towels, etc. Problem is.....there are no towel bars in any of the rooms in this hotel. I thought maybe it was just our room, so I reported this to the front desk. The staff "acted shocked" and said they would send maintenance right up to add towel bars. No one every showed up. I started asking other guests each time I road the elevator if they had towel bars. No one had one.

- toilet runs constantly. Its as if it is automatically flushing every minute or so. Not sure how that is saving water -- a big part of the Go Green push.

- our room was full of ants. They were everywhere. Just those little sweet ants, but it was obvious that there was something in the carpet that attracted them.

- housekeeping never serviced our room before 5PM -- just when we were trying to get ready to go out...."knock, knock, housekeeping". Hotel seems grossly understaffed.

- housekeeping was often out of items, such as hand towels, by the time they reached us.

- no robes in rooms, although I saw some people with robes at the pool. I asked the front desk and again got that "oh so shocked" reply, but no robes ever showed up in our room.

- no acknowledgement of our Westin status at check in.

- slowest elevators in the world. Bad enough that you have to take one set to the 11th floor lobby and another set to your room, but they are both ungodly slow.

- plastic cups in the rooms.

- no signage to find the pool. At least the elevators should be labeled so that one knows which floor the pool is on.

- no service at the pool. How difficult would it be to serve some wine or beer at Happy Hour or cold drinks during the day? You can't even phone for service to the pool.

The hotel has a good location and sterling views. It just needs some TLC.

Room Tip: Riverview rooms are enjoyable.
  • Stayed: October 2013, traveled on business
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1  Thank SimplyRedMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2013

I tend to like the more classically designed hotels with some history to them when visiting New Orleans.But the Westin is just so darn comfortable and has so many comfortably amenities that I have reconsidered staying in historic hotels in the future. The bed was extraordinarily comfy, big rooms, divine linens and towels, very very clean, terrific location on the edge of the Quarter. My room overlooked the River. Just lovely all around.

Room Tip: Ask for a river view.
  • Stayed: October 2013, traveled on business
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Thank Jeffree I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2013

This hotel is great b/c it is extremely convenient. We had an enormous suite and yes, furnishing is sort of bland and generic but the view from the 27th floor was anything but. Simply huge and beautiful over the river with a corner view of the French Qrtr and over to Algiers. The lobby is on the 11th floor over an upscale mall with movie theaters as well. Very close to the convention center, casino and right at the edge of the French Qrtr. I have stayed at two of the other 5 stars but I prefer this specifically for the location. Others must as well. There were some very high end celebs there too. I found the management very helpful though I really struggled with internet. They were very apologetic. Also, NO is such a loud,all-night city that if you are going to be in the heart of the action it's great to be on a high floor. When I go back to NOLA, I will stay here again.

Room Tip: high floor/ river view
  • Stayed: October 2013, traveled on business
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Thank tripindicular1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

I can't think of a better location on the edge of the French Quarter and if you're a shopper, Saks is accessible by elevator. We had a spectacular view from our room on the 20th floor. We had breakfast at the nearby Red Gravy one morning, (recommended by fellow TA reviewers) but were startled to find they didn't offer any fruit. It seems to be a carb heavy kind of food culture in NO. If you like a big, heavy brekkie to start the day, Red Gravy is great! For a similar cost to Red Gravy's Egg Pie or waffles, Westin had a nice continental buffet at tables beside a beautiful, bright view of the river and French Quarter which was more to our liking. For light sleepers, ear plugs solved the issue of the train whistles early in the morning. The convenience to the French Quarter offset the small concern about the train whistles which seemed to occur twice each early morning.
For anyone with foot or ankle problems, be sure to bring excellent walking shoes for the uneven and broken sidewalks we found everywhere. Treat yourself to a Pedicab. They charge by the block and are a great and easy way to get around. We took the card of one driver who needed only 10 min. lead time to find us once we called and they can reach places a car might find difficult especially when there's a street crowded with pedestrians. They are personable and knowledgeable unlike the NO cab drivers we encountered. Cab fare from the Westin to the airport is $33.

  • Stayed: October 2013, traveled as a couple
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Thank Torontolyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
Price Range: $149 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 437
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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