I chose the hotel over several of the other SPG properties in area due to price (cheaper than W) and Westin brand (generally nicer than Sheraton). The pre-paid price was a good value. They are all located in more or less same area so that it is really not a factor.
The common areas are very nice. All employees (front door, front desk, concierge, restaurant) were friendly, polite and professional.
Unfortunately, room didn't meet expectations. Sleep quality was really poor due to location behind elevators which are extremely loud at all hours on all days. The elevators are slow as other reviewers have noted. My room was above the party rooms of hotel which was quite unfortunate due to noise from weddings, etc. Loud dj music permeated. Those seeking a quiet room or room with a view should stay away from 14th floor (at least on side facing city). My room had no view other than than roof. I was awakened in middle of night by drunk man trying to get into my room and pounding on door. I don't really hold the hotel accountable for this and security did respond. But it was very disruptive.
All in all, I expected better as a SPG Platinum. I can't really recommend the hotel due to room issues.
- Official Description (provided by the hotel):
- The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more less
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- Also Known As:
- Westin New Orleans Canal Place Hotel New Orleans
- New Orleans Westin
- Westin Canal Place
- Westin Hotel New Orleans