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“Great location, room more like low budget, very noisy.” 2 of 5 stars
Review of The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
Ranked #66 of 162 Hotels in New Orleans
Certificate of Excellence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great location, room more like low budget, very noisy.”
2 of 5 stars Reviewed May 4, 2013 via mobile

We stayed here one night and like the location right near the French Quarter. We found the service very friendly. The room smelled damp and musty. It had a connecting door to another room so super loud and no sleeping in. We could hear every door slam and voice in the hall. Room quality about what you'd expect from a Day's Inn or other low budget, but not from Westin at $350/night.

  • Stayed May 2013
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Tessmerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review, May 13, 2013
We appreciate the feedback from your recent stay at Westin New Orleans. We'll work to improve based on your comments and are currently updating many features at our property to enhance our guest experience. We hope to get a chance to welcome you in the future to show the improvements we have made.

Be Well,
Kenneth Jacques
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,324 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (413)
Date | Rating
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English first
Stratford, Canada
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 3, 2013

Checked in around 11:45 a.m. on Monday April 29. Room (1515) smelled great and was very clean plus the view of the French Quarter and the Mississippi was spectacular! Enjoyed our stay of 3 nights immensely. All staff interactions were very positive. Concierge was outstanding as she arranged our swamp tour and then troubleshooted it when the operator missed our pickup. It may be all in a day's work for a concierge but for us, it made for a worry-free stay. Front door staff were warm, friendly and always had a smile, a funny comment or a helpful suggestion. Thank you Westin!!

Room Tip: Definitely ask for a room with a view of the French Quarter/Mississippi
See more room tips
  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BeerStoreBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review, May 13, 2013
Thanks for the nice note on your recent visit at Westin New Orleans. It's great to hear that you enjoyed your experience and our staff will surely appreciate the thoughtful comments on their service. We hope to see you again soon!

Be Well,
Kenneth Jacques
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Encinitas, California
Level Contributor
105 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed May 2, 2013

Although this was not a business trip they did honor government ID so we thought the room was very reasonable. Staff was great, room was large with a great view of the city. Starbucks coffee in the room and free bottled water and newspaper every day. They had a rooftop pool with amazing views and hotel is at the edge of the French quarter convenient to everything. Concierge was very helpful. They need new furniture in the lobby but we didn't really care.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sofia v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review, May 13, 2013
Thank you for taking the time to share feedback from your recent Westin New Orleans experience. We're delighted that you had a great visit and will be refreshing our entire lobby by the end of the year which will further accentuate our majestic views of the Mississippi River. We hope to welcome you back soon!

Be Well,
Kenneth Jacques
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Park, Florida
Level Contributor
414 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed April 30, 2013

The location is great right on the Mississippi with rooms overlooking the river & French Quarter or facing downtown and Harrah's casino. It's sits on top of an upscale mall. It's right off of Canal Street close to everything. The rooms were clean and large. However, they could use an update, the carpet in the hallways are old, as are some of the elevators. Having said that I would stay here again.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Stephen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review, May 1, 2013
Thanks for taking the time to let us know about your experience at Westin New Orleans. We're delighted that you had a nice visit and are currently updating or planning to update all of the areas you mentioned in the very near future. We look forward to your next visit!

Be Well,
Kenneth Jacques
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
138 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed April 28, 2013

Clearly this place is well situated. The views from the windows should not be missed. The river is impressive there. This seems to be an old landmark type property and it sort of feels like it. I had higher expectations of Westin to be honest. It was more like a NOLA convention type hotel. It was very OK but nothing special besides the location.

There is a Starbucks in the connecting mall lobby and all of the city is within walking distance of the property. All the French Quarter to do's are right there. It's perfectly situated.

Stayed February 2013, traveled as a couple
Helpful?
Thank PGA2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review, April 30, 2013
Thanks for staying with us and for the feedback on your visit at Westin New Orleans. Our location and views are irresistible perks to many of our loyal guests for certain and I'm happy to hear that you took advantage of them. However, we are also working diligently on a daily basis to complete several enhancements to our property with our guest corridors, guest rooms, lobby, and more.

I hope to welcome you back to experience our improvements first hand on your next visit to New Orleans!

Be Well,
Kenneth Jacques
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
112 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed April 27, 2013

We stayed at this hotel a year ago and found the staff exceptionally helpful. We made use of the integral car park which proved convenient.
To get maximum enjoyment, make sure you take one of the highest floors and request a view over the Mississippi river. If you're not lucky enough to get one, you can always sit by the rooftop pool and gaze down at all the sights - especially by night. It is within walking distance of the shops and also boat cruises along the river.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Croftmanic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review, April 30, 2013
Thanks for the feedback on your visit last year at Westin New Orleans! We're delighted that you enjoyed the views of the Mississippi River and French Quarter from our roof top pool. The views are truly breathtaking to just about every guest that steps foot in our lobby.

We hope to see you again soon!

Be Well,
Kenneth Jacques
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 26, 2013

The hotel location was good. It's inside a mall which was nice if you have to stroll baby around in nice a/c area because outside gets pretty humid and hot. Took us forever to check in because there was only one person working. Elevator wasnt bad. Once we got to our floor, the hallway paint and carpet is pretty outdated. Nothing like what you see on the main floor. Our door to the room it looked old and bang up. The bathroom was white and outdated. There was this sewage smell in the bathroom. What you would smell in old home. The bed and the room was nice. The view of river was nice.

I wouldn't go back.

  • Stayed August 2012
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank NancyLim6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review, April 30, 2013
Thanks for your feedback on your experience with us last August at Westin New Orleans. While I'm not certain what the issue described in your comments from last August may have been, I can assure you that over the past 9 months we have made multiple improvements to our property.

Each guest corridor has been redesigned in terms of its color scheme which involved repainting each corridor wall and guest room door. We have begun to add new carpet to our guest corridors and have just completed one floor recently. There are several other areas of the property that have been modernized since your last visit including our guest elevators, Westin Workout Fitness Studio, and more.

We believe you'll be pleasantly delighted to see the enhancements we've made on your next visit to New Orleans!

Be Well,
Kenneth Jacques
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin New Orleans Canal Place

Property: The Westin New Orleans Canal Place
Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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