Disappointed in the overall experience! Stayed here Dec. 21- Dec. 24. Will say that the location was superb....Right on the edge of the French Quarter and walking distance to Poydras and Canal. Very good location if that is your priority, and it was important for my husband and for myself.
Arrived late evening and there was no one at the valet entrance on Iberville to help us with luggage so we had to figure out the elevators, etc. by ourselves. Check in was quick and efficient. Room was o.k. but below previous Westin standards for room decor. We were on the 27th floor reserved for Starwood guests> no visible upgrade of any kind in room decor although we had a great view of the Mississippi.
Elevators were a frequent cause of distress since they were being refurbished and only 1 elevator was operational at any time. Not great when you are on the 27th floor! The delays were a good 20-25 minutes each time we wanted to descend from the room.
The staff behind the desk had limited knowledge of New Orleans and directions were often incorrect. We were told that the restaurant August was a 20-30 minute cab ride from the hotel when it was around the corner!
I always stay at Westin/Starwood properties and was very disappointed with the overall service at this location. We chose this hotel because of location, and we got a great Papa Noel rate.
- Official Description (provided by the hotel):
- The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more less
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- Also Known As:
- Westin New Orleans Canal Place Hotel New Orleans
- New Orleans Westin
- Westin Canal Place
- Westin Hotel New Orleans