I am on the first night of a 3 night stay I booked here at the Westin New Orleans. I am a Platinum member of SPG. I travel ALL over the US and stay frequently in Westin Hotels. I can tell you that I have never stayed in such a dirty and dilapidated Westin. WTF?? I know New Orleans isn't known to be the cleanest of cities, but I really expected more from Starwood. How do they let one of their properties deteriorate to this. Starwood should change the name of this place to Sheraton. If you have stayed in a Sheraton lately, then you know what I mean.
So here are the first things that I have noticed so far: 1) The elevators are really slow and messed up, and the carpet on floor and in elevators are really dirty like a cargo elevator. 2) valet parking is $42 a day. I think it was cheaper in San Francisco. 3) the smell of sewer gas in the hall when you are walking off the elevator to your room. 4) only 1 wash cloth and 1 bar of soap in my bathroom. 5) tiny tv in room 6) work out room was in a meeting room and had very little equipment and no mirrors on the wall.
The people were really nice when I checked in. I feel sorry for the nice people who work here because I am sure that everyone that stays here constantly complains about everything to them.
The hotel is in a good location if you are going to the French quarter.
Overall, I would never stay here at this Westin again. I was really confident that this was going to be like all the other Westin Hotels that I have stayed in, but sadly it isn't.
Very poor quality hotel.
- Official Description (provided by the hotel):
- The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more less
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- Also Known As:
- Westin New Orleans Canal Place Hotel New Orleans
- New Orleans Westin
- Westin Canal Place
- Westin Hotel New Orleans