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“Great Location!” 4 of 5 bubbles
Review of The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
Ranked #71 of 161 Hotels in New Orleans
Certificate of Excellence
Dallas, Texas
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Location!”
4 of 5 bubbles Reviewed December 30, 2012

Our first visit to NOLA and after much research we decided on the Westin. We loved the location. Very convenient. We parked our car when we arrived and didn't get back in the car until we left NOLA 4 days later! The hotel was clean, friendly, safe, and very enjoyable. The elevators are in the midst of being replaced so they were very slow. We waited as long as 20 minutes (on the 29th floor) at one point.

Room Tip: We had a room facing the river and really enjoyed seeing the boats come and go!
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CottonGin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (437)
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Raleigh, North Carolina
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed December 26, 2012

A group of friends and I booked rooms in this hotel based on its location as well as the reputation and our past experiences at Westin hotels. Other than its great location and views, this location did not deliver. Here's why:

-Lobby is on the 11th floor so you have to take an elevator from the street level to the lobby then take another set of elevators up to guest rooms. Wait time for elevators was long. It was not unusual for it to take 10 minutes for one. They had staff working on them every day we were there.
-Furniture in the rooms and lobby is stained and dirty
-They are currently doing construction on the hotel. Every morning of our 4 nights there, someone started using power tools before 8 a.m. right next to our room.
-Hot water actually ran out during showers not just for my husband and I, but our friends on the last day of our stay.

Overall, not what we expected out of a Westin.

  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
Helpful?
1 Thank erinNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, Louisiana
Level Contributor
92 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed December 23, 2012

Loved the location and the views from room and lobby overlooking the Mississippi River. Rooftop pool area was really nice too (didn't swim since we stayed here in December). Rooms were nice and spacious and they had nice comfy bedding. One complaint is the odd configuration of the hotel. Lobby is on the 11th floor so you have to take an elevator from parking structure or ground entrance to the lobby then take another set of elevators up to the guest rooms. Only other comment is that the rooms could use some sound proofing around the doors, when other guests where in the hallway it sounded like they were in our room, fortunately we had so much fun in NOLA that we were too tired to care.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RyanLag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock, New York
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed December 20, 2012

We chose the Westin despite its $270 per day price, because of the brand and the hotel's location near the French Quarter and Riverwalk. The hotel actually begins on the 11th floor. We were impressed by its sweeping views of the French Quarter and the Mississippi River. Unfortunately, most of the chairs and sofas in the lobby were heavily stained and clearly had never been cleaned. A coffee table had a broken leg than nearly collapsed on my friend's foot. The room was no cleaner. Everything looked dirty, shopworn and in sore need of replacement. The hotel also had grossly inadequate elevator service which meant the people left coffee cups, soda cans, etc. lying around during the wait for the elevator which often exceeded 10 minutes! Service in the bar and dining room was fine, despite a waitress dropping TWO trays of dishes and knocking over a room divider. The concierge was friendly and helpful. No complaints at all about the staff, but the place was inexcusably dirty.

Room Tip: Go to a different hotel if cleanliness matters.
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  • Stayed December 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank pugnfriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed December 18, 2012

Stayed for three nights at the Westin Canal Place. The location is unique as it's directly on top of a very nice, luxurious shopping mall. We were in town for a convention, and it's about a 15 minute walk to the farthest end hall of the convention center (we were in "D" I believe). So, not too bad. The concierge was extremely friendly and helpful in suggesting things to do in the city with a 2-year old. We settled on the Audubon Zoo and had a great day, when not attending the convention.
The Westin itself was just OK. The air conditioner rattled all night, and so they moved our room the next day and EVENTUALLY gave us a substantial monetary credit to make up for it (when initially offering an insulting sum). It's above a standard hotel, but not much. Somewhere sandwiched between 3 and 4 star. I'd never intentionally seek out that Westin again, but it was OK.

Room Tip: A room facing the river is nice
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GreJes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, Alabama
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed December 17, 2012

Try to take advantage of their special rates. We found it on a blind bid. I have seen this property for years and was totally surprised at how The Westin out performed in every category. A first class facility and a super location for ease in seeing the French Quartet. Staff was friendly and most helpful. Service was prompt. No complaints!

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tedwards2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 16, 2012 via mobile

Yes the elevators seem to be an issue loud guest in the halls at all hours and drunk doesnt help i had to park my SUV across the street and for$30 a day verses $18 at the hotel it would not fit in their parking low 6-4 clearance . The hotel location is great and the room was nice and room service good too i would stay there again

Helpful?
Thank smoore66
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Westin New Orleans Canal Place

Property: The Westin New Orleans Canal Place
Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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