A group of friends and I booked rooms in this hotel based on its location as well as the reputation and our past experiences at Westin hotels. Other than its great location and views, this location did not deliver. Here's why:
-Lobby is on the 11th floor so you have to take an elevator from the street level to the lobby then take another set of elevators up to guest rooms. Wait time for elevators was long. It was not unusual for it to take 10 minutes for one. They had staff working on them every day we were there.
-Furniture in the rooms and lobby is stained and dirty
-They are currently doing construction on the hotel. Every morning of our 4 nights there, someone started using power tools before 8 a.m. right next to our room.
-Hot water actually ran out during showers not just for my husband and I, but our friends on the last day of our stay.
Overall, not what we expected out of a Westin.
- Official Description (provided by the hotel):
- The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more less
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- Also Known As:
- Westin New Orleans Canal Place Hotel New Orleans
- New Orleans Westin
- Westin Canal Place
- Westin Hotel New Orleans