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“Comfortable and Friendly” 4 of 5 bubbles
Review of The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
Ranked #69 of 162 Hotels in New Orleans
Certificate of Excellence
Libertyville, Illinois
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Comfortable and Friendly”
4 of 5 bubbles Reviewed November 14, 2012

This property is well situated in downtown New Orleans. It is attached to a shopping center, across the street from Harrah's Casino, on the river and on the edge of the French Quarter. The staff was helpful and friendly. The property is currently undergoing a rennovation which does make the elevators run a little slow. Carpeting needs replacing but that is part of the rennovation. Our room was spacious and had a nice view of the river. We ate breakfast in the restaurant twice and the service was great as was the buffet.

  • Stayed November 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Molou_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review, December 10, 2012
Thank you so much for your detailed review of the The Westin New Orleans Canal Place. We're glad you enjoyed our very convenient location as well as our helpful and friendly staff. We appreciate your understanding and patience while we transition and make necessary improvements to ensure our guests loyalty.

We look forward to welcoming you back to our refreshed hotel on your next visit!

Warmest regards,

David Rosenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,410 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (436)
Date | Rating
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English first
New Orleans LA.
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed November 13, 2012

We are from New Orleans and wanted to have a stay cation. we do this from time to time.The hotel is out dated. The location is pretty good but you will hear train horn because it is right by the train tracks. The elevators have to be the worst ever and dirty. We had to ask for a different room because of the fumes of paint and all of the materials were outside of our room. From the time we check in and the time we checked out we had dealings with five different front desk clerks. This hotel needs to change staff ASAP. So rude and not polite. When I went back to work friends asked me how was the hotel all I could say is I would not stay at the Westin. This great city has a lot better hotels to pick from. I hope they can get a new staff before The Super Bowl. We are not people who are hard to please.

Room Tip: Pick another hotel
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank klap68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review, December 10, 2012
Thank you for taking the time to share your feedback from your recent stay with us. Please accept my apologies for the experiences you encountered, especially with service. Your concerns are very important to us and have been addressed with the appropriate departments. In addition, we are currently undergoing an elevator modernization project which will drastically improve their speed and consistency. We appreciate your patience during this time of progress.

Please allow us the opportunity to welcome you back in the future.

Sincerely,

David Rosenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Florida
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 13, 2012

Everything at the Westin Canal Place was wonderful (surprisingly so ...). I was there participating in a dance competition and did not have high expectations. BUT ... the room was huge and beautiful, with a lovely view. The staff at the hotel could not have been more accommodating, even going in search of the mini pain au chocolat I had loved at breakfast the day before when it was not on the pastry tray! When I asked for milk for the coffee, they brought it and poured for me. The banquet food was much better than most, spicy New Orleans fare at one dinner and a tasty, medium-rare filet mignon with a piece of Dijon chicken at another. The facilities were top notch as well. The only confusing part was the different elevator banks that went to different floors, but there was always someone around to point me in the correct direction if I appeared unsure!

Room Tip: Ask for a room with a view ...
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  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KnitterSouthFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review, December 10, 2012
Thank you for taking the time to share your experiences at The Westin New Orleans Canal Place. I'm glad you enjoyed the Grand Ballroom for your dance competition as well as the food and banquet staff. Your compliments are greatly appreciated and we're thrilled to have exceeded your expectations.

We can't wait to welcome you on your next visit to New Orleans.

Warmest regards,

David Rosenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
245 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 bubbles Reviewed November 12, 2012

Perfect location a block from Canal Street just at the corner of the French corner. The rooms are large, spacious, great view of the Mississippi River, beds are fantastic. Service is prompt with classic southern hospitality. One surprise I had was the brilliance of the restaurant: the food is excellent and the view is great. 5 stars.

  • Stayed May 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SugarSammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review, December 10, 2012
Thank you for your compliments on the southern hospitality you experienced at The Westin New Orleans Canal Place. We're thrilled you enjoyed your recent stay and our location as well as the food in our restaurant. Our Executive Chef will be quite honored!

We can't wait to welcome you again on your next visit to New Orleans

Sincerely,

David Rosenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
99 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 bubbles Reviewed November 12, 2012

Okay the location is very good and short walk to the quarter. That's the extent of it. The hotel is worn, tired and beat up. Staff is not very good...not very helpful and not at all motivated. Had a suite reserved at check, arrived at close to 3 and told it was not ready. Asked when and the response was no idea. Simply took another room. Sparse and in need of a paint job.

They really need to get this on the renovation list and quick. It's a shame because it has a great location but appears not much was invested in the property over the years. Much better choices in New Orleans.

  • Stayed November 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank BTrun78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review, December 10, 2012
Thank you for taking the time to post a review about your recent stay with us. Please accept my apologies for the experiences you encountered. We're sorry you found our staff to be unhelpful and that your room was not ready upon check-in. Your feedback is very important to us and we are currently in the process of improving some of the things you have outlined. Our current projects include modernizing our guest elevators, replacing carpets and refreshing and redesigning our lobby. We know these improvements are necessary to ensure the loyalty of our guests.

We hope you will give us the opportunity to welcome you again in the future.

Best wishes,

David Rosenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mapua, New Zealand
Level Contributor
250 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
4 of 5 bubbles Reviewed November 8, 2012

We enjoyed our 3 nights here. We had a deluxe room with a view of the MIssissippi river. Our room was spacious and the bed very comfortable. The location is perfect for exploring New Orleans. There is a long wait for lifts but that was not really an issue. We would certainly stay here again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bevchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review, December 10, 2012
I am very glad you enjoyed your 3 night stay at The Westin New Orleans Canal Place. The spacious, deluxe guest rooms truly offer the best views of the mighty Mississippi. We look forward to your next visit with us; our city and river await you!

Sincerely,

David Rosenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, MS
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

Had a meeting last week in New Orleans at the Westin Canal Place so we stayed there. Room was nice with a great view of the River. Great comfortable bed. Coffee maker in room was a great plus. The view from the 11th floor lobby is spectacular. Meeting facilities were excellent. Food offerings for meeting were good and well-presented. It is so convenient to Canal Place shopping center...just ride the elevator down to the shops. It is a great location on the Quarter side of Canal St...give it a try!

Room Tip: Ask for a River view...it's worth it.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JacksonTraveler59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review, December 10, 2012
I'm glad you enjoyed your recent meeting at The Westin New Orleans Canal Place. Thank you for your compliments on our meeting facilities, food and guest rooms. We're glad you were able to soak in the stunning view of the river and unwind after your meeting.

We look forward to welcoming you again in the future.

Warmest regards,

David Rosenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin New Orleans Canal Place

Property: The Westin New Orleans Canal Place
Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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