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“This is my go-to place in New Orleans” 5 of 5 bubbles
Review of The Westin New Orleans Canal Place

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The Westin New Orleans Canal Place
Ranked #69 of 161 Hotels in New Orleans
Certificate of Excellence
San Francisco, California
Level Contributor
245 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
“This is my go-to place in New Orleans”
5 of 5 bubbles Reviewed November 12, 2012

Perfect location a block from Canal Street just at the corner of the French corner. The rooms are large, spacious, great view of the Mississippi River, beds are fantastic. Service is prompt with classic southern hospitality. One surprise I had was the brilliance of the restaurant: the food is excellent and the view is great. 5 stars.

  • Stayed May 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SugarSammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review, December 10, 2012
Thank you for your compliments on the southern hospitality you experienced at The Westin New Orleans Canal Place. We're thrilled you enjoyed your recent stay and our location as well as the food in our restaurant. Our Executive Chef will be quite honored!

We can't wait to welcome you again on your next visit to New Orleans

Sincerely,

David Rosenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,413 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (437)
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English first
Level Contributor
99 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 bubbles Reviewed November 12, 2012

Okay the location is very good and short walk to the quarter. That's the extent of it. The hotel is worn, tired and beat up. Staff is not very good...not very helpful and not at all motivated. Had a suite reserved at check, arrived at close to 3 and told it was not ready. Asked when and the response was no idea. Simply took another room. Sparse and in need of a paint job.

They really need to get this on the renovation list and quick. It's a shame because it has a great location but appears not much was invested in the property over the years. Much better choices in New Orleans.

  • Stayed November 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank BTrun78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review, December 10, 2012
Thank you for taking the time to post a review about your recent stay with us. Please accept my apologies for the experiences you encountered. We're sorry you found our staff to be unhelpful and that your room was not ready upon check-in. Your feedback is very important to us and we are currently in the process of improving some of the things you have outlined. Our current projects include modernizing our guest elevators, replacing carpets and refreshing and redesigning our lobby. We know these improvements are necessary to ensure the loyalty of our guests.

We hope you will give us the opportunity to welcome you again in the future.

Best wishes,

David Rosenberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mapua, New Zealand
Level Contributor
250 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
4 of 5 bubbles Reviewed November 8, 2012

We enjoyed our 3 nights here. We had a deluxe room with a view of the MIssissippi river. Our room was spacious and the bed very comfortable. The location is perfect for exploring New Orleans. There is a long wait for lifts but that was not really an issue. We would certainly stay here again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bevchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review, December 10, 2012
I am very glad you enjoyed your 3 night stay at The Westin New Orleans Canal Place. The spacious, deluxe guest rooms truly offer the best views of the mighty Mississippi. We look forward to your next visit with us; our city and river await you!

Sincerely,

David Rosenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, MS
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

Had a meeting last week in New Orleans at the Westin Canal Place so we stayed there. Room was nice with a great view of the River. Great comfortable bed. Coffee maker in room was a great plus. The view from the 11th floor lobby is spectacular. Meeting facilities were excellent. Food offerings for meeting were good and well-presented. It is so convenient to Canal Place shopping center...just ride the elevator down to the shops. It is a great location on the Quarter side of Canal St...give it a try!

Room Tip: Ask for a River view...it's worth it.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JacksonTraveler59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review, December 10, 2012
I'm glad you enjoyed your recent meeting at The Westin New Orleans Canal Place. Thank you for your compliments on our meeting facilities, food and guest rooms. We're glad you were able to soak in the stunning view of the river and unwind after your meeting.

We look forward to welcoming you again in the future.

Warmest regards,

David Rosenberg
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 3, 2012

I brought my nine year old daughter with me to a business conference at this hotel. On our last day I got up before she did and decided to go get some coffee while she slept. She woke up while I was gone, got scared and called the front desk. They immediately called my cell and I rushed back to the room. Knowing she had been upset they wanted to make her more comfortable. They called to say they were bringing her a care package. It consisted of mardis gras beads, a mardis gras feather boa, and a beautiful ceramic mask. That was really above and beyond. They didn't have to do that. The service was generally excellent throughout. We used the restaurant, concierge, bell service and room service. Everyone was prompt, helpful and friendly to both me and my daughter. Importantly, the location of the hotel was tough to beat, just a few short blocks from the French Quarter. Lovely view of the river from our room. Downsides: there was no spa, the business center was sparse (printer/copier was not good for larger copy jobs if you want to make handouts for your lecture) and the elevator set-up was a bit weird where you have to change elevators to get to your room. Our room and bathroom were average at best for a hotel of that caliber. The price was reasonable for the location and quality. Bed was comfy.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HoustonMomofTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review, December 10, 2012
Thank you very much for your compliments on our associates at The Westin New Orleans Canal Place. We're glad we were able to make your daughter more comfortable and welcome and provide her with some essential New Orleans souvenirs! We're also happy to hear you found our location to be convenient to the French Quarter, with sweeping views of the mighty Mississippi.

We look forward to welcoming you on your next visit!

Warmest regards,

David Rosenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed October 31, 2012

After parking our car in the handy garage, we took the elevator up to the 11th floor lobby with gorgeous view. The front desk clerk Josh was friendly and helpful and checked us in quickly. We'd gotten a great price on hotwire, so we didn't know what to expect. We were pleasantly surprised by a big riverview room with huge windows, overlooking the French Quarter. The bathroom was big and bright with nice toiletries, everything very clean and freshly painted, and the king size bed wonderful. We had mentioned we were celebrating our 50th anniversary, and when we returned to our room, there was an ice bucket with a bottle of champagne, two glasses, and a card from the staff. This has never happened to us before - a very pleasant surprise.

Room Tip: Ask for riverview.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank toots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review, December 10, 2012
Thank you for choosing The Westin New Orleans Canal Place to celebrate your 50th anniversary. We are thrilled you enjoyed your over-sized, river view room, Heavenly Bath amenities and our champagne gift to you! I will pass your compliments on to our front office agent, Josh as well as our entire staff.

We look forward to welcoming you again on your next visit.

Warmest regards,

David Rosenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rehoboth Beach, Delaware
Level Contributor
134 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed October 30, 2012

You have a casino (Harrah's) across the street, movie theater and high end mall right under the hotel, convenient parking, few blocks away from Bourbon St, French Quarter, nice view of the river. It's a perfect spot to explore New Orleans main attractions.

  • Stayed April 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank doctipen17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review, December 10, 2012
I am thrilled that you found The Westin New Orleans Canal Place the perfect spot to explore New Orleans' main attractions. We agree that our hotel is perfectly situated to take advantage of so many nearby sights. We can't wait to welcome you again on your next visit.

Warmest regards,

David Rosenberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin New Orleans Canal Place

Property: The Westin New Orleans Canal Place
Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Luxury Hotel in New Orleans
#52 Romantic Hotel in New Orleans
#61 Business Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
Official Description (provided by the hotel):
The Westin New Orleans Canal Place is perched high above the city on the upper floors of Canal Place, which also features upscale retail such as Saks Fifth Avenue, LuluLemon, and Tiffany & Co. Guests enjoy spectacular views of the river and French Quarter from our lobby, River 127 restaurant, guestrooms, and meeting spaces in a relaxing environment where they experience our Six Pillars of Well-Being. ... more   less 
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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