We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location, poor service”
Review of The Pelham

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Pelham
Ranked #90 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed September 8, 2013 via mobile

I chose this hotel for the location, which was everything I was looking for. Two blocks from the French quarter, so that I wouldn't need my car to go anywhere.

The service on the other hand wasn't good at all. Everything was done at the slowest pace possible and I didn't feel that the front desk wanted to help in any way. As an example I got at the hotel 30 minutes before my check in time, after driving for 8 hours so all we wanted was to go up to our room to refresh before going out again. Most hotels I've been were able to let me check in 30 minutes or even one hour before the check in time. At the Pelham they told me I would have to wait until 3, which I understood. However, we waited until 4 and still were not able to check in, so we ended up leaving to the French quarter without even being able to leave ours bags in our room.
Last note, some rooms are windowless, which not even in NY, where space is crucial I have encountered this. It can be truly claustrophobic and I wish the hotel would let you know prior to reserving or even charge you a premium for a room with a window. I know it sounds absurd but I think I would pay a little bit more just to have some fresh air entering my room.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank mairabu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (595)
Traveler rating
Traveler type
Time of year
Language
  • More languages

375 - 381 of 596 reviews

Reviewed September 3, 2013

This is defiantly not a full service hotel. There is no staff except for the one front desk person. The two we encountered were very friendly and knowledgable. The room had very high.ceilings and was very cozy.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank deyos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

First off, the Pelham has a great location. It's a four-minute walk from the French Quarter and a 20-second walk to several trolley lines. You can rent a car if you want, but we walked everywhere with ease. Stumbling distance from Bourbon as well.

The rooms are nothing mind-blowing (at least ours wasn't), but the beds are comfortable and the rooms have a good New Orleans feel. Our room was windowless, so I can't speak to the view, but we were comfortable. The furnishings are sparse (TV, nightstand, a few lamps), but who goes to NOLA to sit in their room? I found the staff to be very helpful and friendly. We were on a tight budget and they never once offered something out of our price range.

We're planning to go back to New Orleans and the Pelham is high on our list of places to stay.

Room Tip: If you don't mind sleeping in a windowless room, there are some very affordable options.
See more room tips
  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank cnacke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2013

Location of hotel was very good... within walking distance of main tourist attractions. Street was quiet with little traffic. Staff were friendly but not very helpful. Room was clean on arrival but no housekeeping during our stay. There was no window in our room ... so no view. Also the soundproofing of the rooms not great... noise from neighbouring rooms was disruptive.

Room Tip: ask for room with a window and view!
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 5inatent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013

The Positive: We selected The Pelham based on Travel Advisor reviews. We used Booking.com for our arrangements. The location for us was prefect. Located in CBD just one block of Canal - a short walk to the riverfront, streetcars, French Quarter, the shopping mall, the casino. We enjoyed the fact that it was situated on a street not heavily traveled making the immediate surroundings quiet. The Staff was helpful and courteous. The four days we stayed there we were always warmly greeted when every we retuned from a venture. The room, an interior room with no windows, was nicely decorated, clean. Our room had 15 foot high ceilings so we did not feel claustrophobic. USA Today placed at the door daily. The air conditioning worked great considering the hot humid August weather outside. Shower only - which was ok for us but this might not be suitable for others. Great food at The Ruby Slipper - open for breakfast and lunch.

On the down side: The Wi-Fi signal was strong on the first day after that very weak - 1 bar. We had to depend on 3G connection. We could not get the safe to work properly. That was a little inconvenient. The price of parking is very high. This is not the hotel's fault. Parking prices in this area are high ($25 to $40 a day). This can take an unexpected chunk out of your travel budget. Ruins great deal you got on a room or rental car.

Room Tip: Make sure your room has windows and a bath tub if you need those for your comfort zone.
See more room tips
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank kendallbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2013

Staff lovely, very helpful. Lovely rooms, excellent aircon it was so silent! Perfect location, walking distance to everything. Reasonably priced. The only thing that's missing is a pool/gym but otherwise this place is great.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lpasci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013 via mobile

In a normal hotel you go out to enjoy the city and when you came back at 3pm you find it nice and clean
NOT IN HERE
Both the housekeeping personal and the front desk guy made really lame excuses and I didn't got my room clean
We paid for 2 nights but only received service for one
I will never return

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Corina0909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New Orleans hotels
Central Business District
St. James Hotel, an Ascend Hotel Collection Member
Historic Streetcar Inn
#141 of 166 in New Orleans
629 reviews
Central Business District
Royal St Charles Hotel
Royal St Charles Hotel
#65 of 166 in New Orleans
1,475 reviews
Show Prices
Show Prices
Show Prices
Central Business District
Best Western Plus St. Christopher Hotel
Central Business District
Blake Hotel New Orleans, BW Premier Collection
Central Business District
Wyndham Garden Baronne Plaza New Orleans
Show Prices
Show Prices
Show Prices

Been to The Pelham? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Pelham

Address: 444 Common St, New Orleans, LA 70130-2415
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Restaurant Wheelchair access
Hotel Style:
#51 Family Hotel in New Orleans
#85 Romantic Hotel in New Orleans
Price Range: $93 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Pelham 3*
Number of rooms: 60
Official Description (provided by the hotel):
The Pelham Hotel is in the heart of what you come to New Orleans for. Only minutes from the French Quarter, Harrah's Casino, the Riverwalk and the Warehouse District, distinctive styling, uncompromised convenience and a friendly staff await you. Historically located on a site that was formerly the plantation of Jean Baptist Lemoyne de Bienville, founder of New Orleans, the Pelham Hotel offers a grand scale of personal service and attention to detail in an intimate boutique setting reminiscent of old-world European grace. The hotel offers the luxurious living standards of elegant New Orleans combined with personal attention and an unwavering commitment to your happiness. This historic landmark hotel offers 60 uniquely appointed guestrooms featuring grand 18-foot ceilings, original old brick walls, crown molding and 10-foot-tall windows. Each room is fitted in imported white linens, duvets and antique furnishings. In-room amenities include a self-programmable safe, iron and ironing board, hair dryer and radio alarm clocks with iPod/MP3 connections. Marble floors, granite vanity tops and curved shower rods adorn each bathroom. Adjacent to the Pelham Hotel is the highly acclaimed Ruby Slipper Restaurant, featuring local flavors such as BBQ Shrimp & Grits and Bananas Foster Pain Perdu along with traditional favorites for breakfast and lunch. Surf the web or catch up on some work with peace of mind as all guests of the Pelham Hotel can enjoy free wireless Internet access! Hotel is 100% Smoke-Free. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Hotels.com, Travelocity, Orbitz, Hotwire, Cheap Tickets, getaroom.com, HotelQuickly and Cancelon so you can book your The Pelham reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Pelham Hotel New Orleans
Pelham Hotel New Orleans
Pelham New Orleans

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing