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“Better than expected”

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Omni Royal Crescent Hotel
Ranked #81 of 167 Hotels in New Orleans
Reviewed January 7, 2013

Walked past this place on the way to the French Quarter and were unimpressed. Alas, check in was handled smoothly, and the handwritten note from the manager welcoming us was a nice touch. Front desk staff were polite and booked out cab back to the airport, which was appreciated. Room was decent. Flat screen t.v. and new amenities. Beds were comfortable, and traffic noise was quiet. However, should be mentioned that it's easy to hear through the walls... and sometimes, you don't want to... especially late at night when your neighbours have been out in the French Quarter and get back feeling 'frisky'

  • Stayed: January 2013, traveled with friends
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1  Thank Ttaylo3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Royal Crescent Hotel, responded to this reviewResponded January 15, 2013

We're glad you enjoyed your stay overall. Also we're happy to provide ear plugs if you are hearing noise from outside traffic or your neighbors.

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908 - 914 of 1,332 reviews

Reviewed December 20, 2012

Friendly helpful staff, rooms were clean and average size for NOLA. We could hear a lot of street noise but it wasn't enough to keep us from sleeping. Great location, easy to walk to French Quarter. Would definitely stay there again.

Stayed: December 2012, traveled as a couple
1  Thank Sswitze1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

me and my wife stayed at this hotel in september 2012
the room was spacious the staff were very helpfull and polite
even the location was good enough very close to the french quarter
we had very good time in this hotel

  • Stayed: September 2012, traveled as a couple
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Thank itamar1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

Very comfortable bed. The location of the hotel is ideal. You can walk anywhere you want to go in the French Quarter and surrounding areas.

We just weren't "wowed" by the hotel, though. It was not a four-diamond experience. Housekeeping was hit or miss (mostly miss), staff was friendly MOST of the time, but not very helpful when it counted.

There are so many other choices in the area at the same price point. I would look around at other options, unless you get a super, super rate.

  • Stayed: December 2012, traveled as a couple
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3  Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Royal Crescent Hotel, responded to this reviewResponded December 20, 2012

We're sorry that you didn't find the service a four-diamond experience. As you can see most of our reviews on TripAdvisor are 4 and 5 stars, but we missed the mark during your stay. We understand trying out other hotels, but if you don't find what your looking for we hope you will come back and stay with us again. We'll make sure to deliver a four-diamond experience.

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Reviewed December 9, 2012

I pulled up to the curb for directions, and this young man happened to be standing on the sidewalk helping other folks that were leaving. He not only gave me directions, but helped me with valet parking, carried my bags all the way to my room, was so gracious and courteous that I wanted to ask for him for everything! He brought my car quickly, didn't expect a tip, and generally made me feel really happy to be at this hotel. The front desk staff also was great- going above and beyond the call of duty- even helping me button my cuffs and fix my collar before going to dinner. I would definitely return to this hotel. The room was quiet, even though it was in the heart of the French Quarter. Very nice, very relaxing- a really great experience!

Room Tip: If a good view is important to you, then you'll want to mention that when making your reservatio...
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  • Stayed: November 2012, traveled with family
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1  Thank FLpreservationist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Royal Crescent Hotel, responded to this reviewResponded December 20, 2012

We're so glad to hear that Taylor and the whole staff helped make your stay comfortable and relaxing. We'll be sure to pass along your comments to him, and we hope you'll come back next time you are in New Orleans.

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Reviewed November 25, 2012

My friend and I decided to take a girls trip to NOLA and we were happy to have stayed at the Omni Royal Crescent!

Unfortunately our first encounter with an employee wasn't the best, as she was far from warm (Note to the hotel manager, we checked in the morning of Nov 15th and the employee was a young woman with long dark hair). Instead of hearing "welcome to the omni" we heard "whats your confirmation number?" At first I was a little unsure as to why we had decided to stay here. Luckily once we got to our room and settled in things were a little better. When we returned to the front desk for directions, a very different, warm and welcome young woman (blond hair pretty accent) was there to help us. I believe we only saw the one unfriendly employee one other time during our stay, but we were sure to avoid her. Everyone else in the building was very warm, and accommodating. Since we were new to the city it was nice to have restaurant recommendations, and to know where NOT to go in terms of safety.

The room itself was small but very comfortable. The bed was soft, and hotel services were very happy to supply extra pillows and towels when needed. The bathroom was always stock with necessities. It was nice to have a small fridge in the room for leftover because there are SOOO many good places to go eat.

If you stay here please remember the red and green beads on your door. The unfriendly woman at the desk didn't tell us that you'd need to put one or the other on your door knob each day. The red beads were a do not disturb or do not clean. The green beads would read we have left the room please clean. We did wake up late a couple of days and still had the chance to hang the green beads on the door even after 2pm and our room was still cleaned and taken care of.

We did not end up eating downstairs at the restaurant, but please note that Mother's Restaurant (which is very well known, and home of the original Po'boy) was VERY close by (about 2 blocks down and one over).

We were very happy with our choice to stay close to the french quarter but not in it. You are only about 2 blocks away from the french quarter and all of its fun! We did plenty of tours (haunted, swamp, city, plantation, etc) and some of them were even willing to drop us off at our hotel which was nice and convenient. By the way I highly recommend Haunted Tours and Cajun Encounters.

Overall I would highly recommend the Omni Royal for the price (we got their online special of $144/night) comfort and value....I really don't think you could wrong! I would definitely stay here again.

Room Tip: Ask to stay on the Camp Street side of the hotel, as the Gravier side has construction going on. Al...
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  • Stayed: November 2012, traveled with friends
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Thank dpomp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Royal Crescent Hotel, responded to this reviewResponded December 20, 2012

Thanks for taking the time to post a review. We're sorry for the initial encounter at check-in, but glad that the rest of our staff was able to make you feel comfortable and answer any questions during your stay. We hope to see you next time you're in New Orleans.

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Reviewed November 23, 2012

Stayed at Omni Royal Crescent in November 2012. My wife and I both like Omni Hotels in general due to the overall quality and service we have received at multiple locations. This hotel maintains the excellent standards of Omni. Check in was seamless and our room was ready. We stayed in room 707, a corner room. The room and bathroom were clean. The bed was very comfortable. The view isn't the greatest and the room had windows on two walls that let in a lot of light. The shower is big with plenty of hot water and a good shower-head. Unfortunately there is a lot of construction going on in New Orleans right now. A hotel across the street had a crane going all day and was noisey. Also the truck noise from the street was more than I expected. The location is very good for the French Quarter, it is a easy walk to the Quarter and Harrahs. Parking is an extra charge in addition to the room charge. Parking is off site and you have to call down ahead of time to have the valet bring the car around. Overall a very god stay, just a little noisey after 8am.

Room Tip: High up, away from elevator.
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  • Stayed: November 2012, traveled as a couple
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Thank Tman6487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Royal Crescent Hotel, responded to this reviewResponded December 20, 2012

We're glad you enjoyed your stay, but we're sorry for the noise. Unfortunately the construction is not under our control, so it's a bit louder during the day than usual. We're happy to provide ear plugs upon request or accommodate a room change if our occupancy allows.

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Additional Information about Omni Royal Crescent Hotel

Address: 535 Gravier St, New Orleans, LA 70130-2701
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#26 Luxury Hotel in New Orleans
#29 Business Hotel in New Orleans
#32 Romantic Hotel in New Orleans
#44 Family Hotel in New Orleans
Price Range: $125 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Royal Crescent Hotel 4*
Number of rooms: 97
Official Description (provided by the hotel):
Residential-style Boutique Hotel located in the heart of downtown New Orleans business district, 2 blocks from French Quarter. ... more   less 
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Also Known As:
The Omni Royal Crescent Hotel New Orleans
Omni Royal Crescent
Omni New Orleans
New Orleans Omni

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