I picked the Omni for a five night stay while attending a conference. Overall, I was very pleased with the choice. The hotel was quiet, had a good location and the staff was helpful and friendly overall.
I purchased an inclusive breakfast package that featured the morning breakfast buffet located off the lobby. The breakfast was excellent, and featured a variety of offerings. The front desk staff is great, they are observant, friendly and very helpful. They assisted in everyting from hailing taxis to delivering room service.
Our king suite was nice, with high ceilings. We reserved a jacuzzi suite room. We used the jacuzzi once, and it was great. The bathroom was enormous. The mattress should be replaced, it's time is up. I have a criticism with the housekeeping efforts in the room, it should be improved upon. Service was spotty, the tub was never cleaned after using the jacuzzi and the room was dusty. We ran out of toilet paper, and amenities. I requested two additional pillows to be sent up, and they were never received. My husband has asthma and it was bad during the stay. The moment we left the room, it would subside.
The value overall was good for the price point, and I would stay there again, but would hope to see the cleaning issues resolved.
- Official Description (provided by the hotel):
- Residential-style Boutique Hotel located in the heart of downtown New Orleans business district, 2 blocks from French Quarter. ... more less
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- Also Known As:
- The Omni Royal Crescent Hotel New Orleans
- Omni Royal Crescent
- Omni New Orleans
- New Orleans Omni