The service of the reception needs to be improved. When we checked in, there was a large group ahead of us and only one person trying to deal with them. The concierge went to get some more help but none appeared for quite some time even though the line behind us was growing longer. There were some other staff standing around but not doing much. They might have been bellhops, but it did not give a good impression. When we finally were served, it was by a receptionist in training who had been sent out from the back office. He was polite and seemed to be trying to do his best. On our last evening we called to request a wake-up call. The person answering the phone took our information and then just hung up. We had similar experiences when we called to ask to have a burned out light bulb replaced and making inquiries about internet service. No confirmation of the information, no pleasantries at all. Internet service was expensive and not consistent. It was a hit and miss situation with the doorman. While we are perfectly capable of opening a door, it would have been nice to have some help when we had luggage. The hotel does have a heated roof top pool, but it is small and considering the number of rooms in the hotel, there were not enough deck chairs. Our room was nice except for the fact that when we looked out the window, our view was of the brick wall of an adjoining tower of the hotel. It would have been nice if the hotel had more public space outside where one could have gone to relax and enjoy the sunshine. The location of the hotel in the French Quarter is great and the decor is beautiful. Obviously there are some things that could not be changed , e.g. the size of the pool, but a visitor's experience could be greatly enhanced by more pleasant and helpful staff.
- Official Description (provided by the hotel):
- It’s been said that the French Quarter begins in the lobby of the Hotel Monteleone. In fact, this venerable establishment sits majestically at the foot of Royal Street giving guests the best point of departure for all things New Orleans. Visitors need only step outside this French Quarter hotel to discover shop after shop of fabulous European antiques, estate jewelry, Oriental rugs, and art and antiquities from around the world. Quaint restaurants and specialty shops outside of this luxurious New Orleans hotel line the cobblestone French Quarter streets that lead to Jackson Square, the Old French Market and the Riverwalk where tourists and native New Orleanians stroll the levee and watch the steamboats and barges along the Mississippi River. At this New Orleans hotel, you’ll find history around every corner. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Preferred Hotels, Expedia, Hotels.com, Travelocity, HotelsClick, Orbitz, Priceline, Hotwire, HotelsforEveryone, HotelQuickly, Cancelon, getaroom.com and TripOnline SA so you can book your Hotel Monteleone reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Monteleone Hotel New Orleans
- Monteleone New Orleans