My girlfriend and I checked in on July 1st and out on July 5th for the Essence Music Festival 2009. This was our 3rd stay in New Orleans, but 1st at Monteleone Hotel. I am a very faithful and loyal Trip Advisor contributor and user, but I sometimes wonder about the reviews written. I'm a New Yorker from birth and we, New Yorkers, can be extremely demanding w/ high expectations at times in regards to fast and prompt service.
I write all of that to state, I think many of the reviews I read on this hotel a few months ago in prep for choosing a hotel are very unreasonable, to state the least!
Based on the previous reviews, we were so worried about the size of the rooms, that we booked several rooms based on the reviews about the lack of space. That was unnecessary, if you request a large room, they will accomodate. For such a large festival, and the volume of guests, they placed us appropriately according to group size.
So our 4 friends from Massachusetts, were placed in a very large room, Room #459, and my friend and I were placed in Room #440, great for no more than 2 people and maybe a small child.
In regards to the service in the hotel, I felt that it was up to par with a 4.5 Star hotel. At the rooftop pool, the young men constantly cleaned the water, and re-arranged the towels after other guests left. They were prompt with the drink orders and food service. The fitness gym was up to date with fairly new equipment and was clean.
The spa services were fairly reasonable compared to NY prices, and the spa staff, Jennifer and Marie, were very lovely. Our housekeeper, Marisol, was wonderful! She even cleaned our room one day way later than she should have b/c we had the privacy sign on the door until 1pm. Anything we called housekeeping/guest services for, we received promptly! We called and asked if it was ok to remove the items in the mini-bar so that we could store our food, and they explained, as I had thought, that we would be charged, so they offered to bring up to our room a mini-fridge! That was a wonderful touch b/c it's so hot & steamy down there, that we were always in need of cold beverages. And Randy, the Doorman, was excellent, and was always happy to assist us in hailing a taxi.
By the way, the hotel AC was always kicking! Our room was always cold, sometimes too cold, but I'd rather have that as opposed to not enough AC!
The Carousel bar was wonderful! The drinks were strong and reasonable, $6 for a Tom Collins! The piano singer was hilariously fun and accomodating of special requests! Parker, the bartender is a Rock Star!
I was so nervous about eating at Le Cafe for breakfast b/c of the extremely picky reviews!
But I must say, that for $15.50/person, the food was great! The omlette station, and the menu was above standard. For the great taste, quality, and service in Le Cafe, I would have expected to pay at least $25 or more. I kept going to Harrah's for the breakfast buffet, which is great, but the hour long line sucks! So for basically the same price I could have spared the heat and lengthy wait, and eaten downstairs.
Thanks to my fellow extra picky Trip Advisors, I missed out on breakfast @ Le Cafe everyday of my trip until the last b/c I was so wary!! Unwarranted and Unnecessary!
I know that we're in a recession, but don't be so cheap and picky, if you thought that this was expensive, then maybe you should be staying at the Hampton Inn, Travelodge, Motel 6.
I'm not discriminating, b/c I have stayed at all types of motels/hotels nationial/international, and you get what you pay for.
During a large festival or convention, the larger chain hotels suck b/c of the sheer volume. The taxi stand looks like a block party! The W is overrated in NOLA, the rooms are small, the rate is awful, and folks stay there strictly to be seen and see others! They don't even have a Bliss Spa there! The Loews was an option, based on other Loews that we've stayed at, but the rate was really high, and it wasn't in the French Quarter. The Provincial, Drury, and Homewood Suites are good as far as location on Poydras, if you have an event at the Superdome and you may want to walk! But all of the fun is in the French Quarter!
We ate at the Gumbo Shop, which must be a local spot, Court of Two Sisters, Praline Connection, Mother's, and Messina's at the Riverwalk mall! All were absolutely wonderful! In regards to the Cajun Creole Cuisine, us, Northerners/Yankees, are not used to: Everything being Fried, Multiple Carbs on 1 Plate (biscuits, grits, fries, and bread), lack of a Pork alternative like Turkey/Beef Bacon & Sausages, and lack of Salads! LOL! We love it, it's like a guiltless food holiday, that's what makes NOLA special, but everyone was feeling the lack of ruffage/fiber!
My only negative criticism of this hotel, is that there seemed to be several meal trays in the hallways during the late nite. I assume that this was due to a lack of late night service. One night I called to inform guest services at 12:30 am that I counted 5 meal trays alone on the 4th floor, and they had someone come and pick them up! Problem solved.
From now on, unless the Trip advisor reviews are ablsolutely horrendous, this is our destination hotel for New Orleans, no need to look any further. Monteleone should be in the Top 10!
- Official Description (provided by the hotel):
- It’s been said that the French Quarter begins in the lobby of the Hotel Monteleone. In fact, this venerable establishment sits majestically at the foot of Royal Street giving guests the best point of departure for all things New Orleans. Visitors need only step outside this French Quarter hotel to discover shop after shop of fabulous European antiques, estate jewelry, Oriental rugs, and art and antiquities from around the world. Quaint restaurants and specialty shops outside of this luxurious New Orleans hotel line the cobblestone French Quarter streets that lead to Jackson Square, the Old French Market and the Riverwalk where tourists and native New Orleanians stroll the levee and watch the steamboats and barges along the Mississippi River. At this New Orleans hotel, you’ll find history around every corner. ... more less
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- Also Known As:
- Monteleone Hotel New Orleans
- Monteleone New Orleans