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“25/5/14”
1 of 5 bubbles Review of Hotel Monteleone

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Hotel Monteleone
Ranked #8 of 161 Hotels in New Orleans
Certificate of Excellence
Perth, Australia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“25/5/14”
1 of 5 bubbles Reviewed June 1, 2014

Absolutely terrible. Room wasn't ready on time (45 mins late) weren't offered a drink while waiting ( other customers were upgraded and given free drinks) Don't pay extra for a better room with a view, it's not guaranteed and all we got were views of an alleyway and dumpsters ( and the creepy guys with binoculars sitting in the parking garage of the hotel opposite) DEFINITELY not worth the extra money! Now find they have taken extra $500 from my account but can't get anyone to sort it until Monday. The best thing about the hotel was the doormen, friendliest and most helpful that I've ever encountered.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank NikiHayles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this review, June 5, 2014
Please accept my sincere apologies for the problems you endured during your recent visit to New Orleans and Hotel Monteleone.There simply is no excuse for the inconveniences you experienced.

Your comments have been brought to the attention of our Management for review.
I hope you will reconsider your impression of Hotel Monteleone and allow us another opportunity to provide you the type of hospitality, ambiance and service upon which our reputation is established and which you have every right to expect.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,906 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,293)
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English first
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 31, 2014

We enjoyed everything except the service at the Carousel Bar. Location, food, and all (other) service was excellent. Though the room was a bit small, it was fine as we spent little time there. We will definitely return.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lwill75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this review, June 5, 2014
Thank you for taking the time to comment regarding your recent visit to New Orleans and Hotel Monteleone.

I regret that you did not receive the level of service we are capable of providing at the Carousel Bar and I apologize. Your remarks are well taken and have been brought to the attention of our management team for review.

We greatly value your patronage and do hope that you will reconsider and give us another opportunity to display to you the type of hospitality and service upon which our reputation is based and which you have every right to expect.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mountain Home, Arkansas
Level Contributor
134 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed May 29, 2014

We stayed here overnight on a recent trip to NO. Loved the location! Close to all the hustle and bustle of the French Quarter, but not the noise of Bourbon Street. Can walk to Jackson Square, Aquarium, restaurants and shops, etc. There is a parking garage, too, which is a huge plus in the French Quarter!!
The hotel was clean and the staff was very friendly. Would stay here again

Room Tip: Streets are narrow on the French quarter, so ask about a room with a nice view.
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this review, June 5, 2014
So glad to hear you enjoyed your trip to New Orleans! We hope to see you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 29, 2014

Very nice hotel. Rooms were clean and spacious, staff was very helpful and friendly. Great scene for young and old and close to heart of the french quarter. Royal street is also an excellent street with tons of antiques and good restaurants.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank destinationxtrme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this review, June 5, 2014
We are so pleased that you found the Hotel Monteleone to be so comfortable, clean and friendly. We certainly agree! We look forward to seeing you again soon in NOLA!
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Nashville, Tennessee
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed May 29, 2014

We were in NOLA for a wedding and stayed at the fabulous Hotel Monteleone for two nights/three days. We arrived early on a Saturday morning and our room, of course, wasn't ready yet. No worries, because we walked across the street for lunch at Mr. B's Bistro (fantastic btw) and then back to the hotel to The Carousel Bar & Lounge for very tasty drinks while we waited. We didn't end up waiting all that long. Received a call from the front desk that our room was ready so we headed up to our lovely room on the 7th floor. The rooms, while small, are very well done and the bed was super comfy. This hotel is very large (600 rooms) but the service is first-class and they make sure your every need is tended to. I would stay here again in a heartbeat! Loved this place.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrsBritt09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this review, June 5, 2014
Thank you so much for your comments about the luxury service you received at the Hotel Monteleone! We aim to provide each guest with the same luxurious experience you described. Please come back and visit us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed May 29, 2014

we chose to stay only one night in the French Quarter because we were afraid it would be too loud. But this hotel is in an excellent location just away from all the noise. It is truly an outstanding classic hotel and we wish we had stayed a bit longer. it was well worth the money and a visit to the Carousel bar is a must!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wvumorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this review, June 5, 2014
We sincerely appreciate your positive feedback regarding your time joining us in May. We'd love to have you back for another luxurious stay at the Hotel Monteleone!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gautier, Mississippi
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed May 28, 2014

Memorial Day weekend trip with three friends. The streets around the hotel are awful (obviously NOT the hotel's fault), but the hotel and garage were great. Quick and courteous check-in. Room on third floor comfortable; shower had loads of hot water (remember - 4 women!) and fabulous water pressure. Be prepared for noise from the street - a band came along and played "When the Saints Come Marching In" below us, just out of our sight, but it didn't keep anyone awake. The Carousel Bar is definitely worth a visit. We got up too late to eat breakfast (comfortable beds) but it sure smelled good.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 64kathleenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this review, June 5, 2014
We are so glad you enjoyed your stay at the Hotel Monteleone and took the time to share your great experience with TripAdvisor. It sounds like a great girls weekend getaway! Please return soon to the Hotel Monteleone for another great trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Monteleone

Property: Hotel Monteleone
Address: 214 Royal Street, French Quarter, New Orleans, LA 70130-2227
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in New Orleans
#2 Spa Hotel in New Orleans
#3 Business Hotel in New Orleans
#3 Luxury Hotel in New Orleans
#9 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Monteleone 4*
Number of rooms: 570
Official Description (provided by the hotel):
It’s been said that the French Quarter begins in the lobby of the Hotel Monteleone. In fact, this venerable establishment sits majestically at the foot of Royal Street giving guests the best point of departure for all things New Orleans. Visitors need only step outside this French Quarter hotel to discover shop after shop of fabulous European antiques, estate jewelry, Oriental rugs, and art and antiquities from around the world. Quaint restaurants and specialty shops outside of this luxurious New Orleans hotel line the cobblestone French Quarter streets that lead to Jackson Square, the Old French Market and the Riverwalk where tourists and native New Orleanians stroll the levee and watch the steamboats and barges along the Mississippi River. At this New Orleans hotel, you’ll find history around every corner. ... more   less 
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Also Known As:
Monteleone Hotel New Orleans
Monteleone New Orleans

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