We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good stay, but service was a little lacking” 4 of 5 bubbles
Review of Hotel Monteleone

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Hotel Monteleone
Ranked #7 of 162 Hotels in New Orleans
Certificate of Excellence
Sacramento, CA
Level Contributor
182 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Good stay, but service was a little lacking”
4 of 5 bubbles Reviewed February 15, 2013

Stayed here 4 days over Mardi Gras. First they give you a bracelet to separate yourself from non-guests to get inside the hotel during this crazy time of year. They say if you lose the bracelet it will cost you $25 a day for every day you stay there to replace it. WHAT?!! The carousel bar is always too crowded for a drink in the evenings. One morning the maid woke us up knocking even though our do not disturb sign was on the outside of the door. She said she didn't see it. My sister in law delivered champagne and strawberries to our room for my wife's birthday, and at checkout they charged my bill. I explained how my wife's sister called the concierge and paid by credit card. They had to call around to room service before admitting they screwed up. I had to call back my sister in law, get her credit card info, have it removed from my bill, etc. The girl next to me at the counter was having a similar problem as well. Went to the pool one night around 9pm, doors locked. Said it was open to 10pm every night.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank petrod21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this review, March 11, 2013
Thank you for taking time out to review your recent stay at Hotel Monteleone during Mardi Gras. It is our wish to offer our guests comfortable accommodations with particular emphasis on personal attention. In this instance we did not perform as well as we are capable of and for that we sincerely apologize.Your comments are well taken and have been brought to the attention of our management team for review. There is no excuse for the inconveniences you faced during your visit, and we do hope that you will allow us the opportunity in the future to display to you the level of hospitality and service we are capable of providing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

6,815 reviews from our community

Traveler rating
    4,542
    1,502
    451
    207
    113
See reviews for
1,140
2,554
214
1,411
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,283)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
regina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed February 14, 2013

We had booked a room for Feb. 10/13 When we went to check in - they told us our credit card had not worked and they needed to charge us double the price quoted. We contacted Visa and they had not even tried to access. When I called the bank I found they had double charged us for the room - and stated to us, I guess we made an error. Check your bank statements to ensure what they actually take out of your account !!!!!!! and verify they took the stated funds on your receipt.

Room Tip: Ensure your bank account statement matches what they TELL you they took from your account !!!
See more room tips
  • Stayed February 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank lorraine w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this review, March 11, 2013
Thank you for taking time to share your recent experience at Hotel Monteleone. There simply is no excuse for the inconveniences you experienced during your stay. Your comments have been brought to the attention of our Management for review. We do hope you will reconsider your impression of Hotel Monteleone and allow us another opportunity to provide you the type of hospitality, ambiance and service upon which our reputation is based and which you have every right to expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed February 12, 2013

This was our 1st time to New Orleans. And it just happened to be Mardi Gras Week. We arrived the Wednesday afternoon. Drove right into the underground parking lot where they took the car even though we hadn't yet registered. No Problem Hebert said. Registration was a piece of cake. Got our keys and went to out room. Nice and clean. King Size. TV. No view. ( Who cares!) Went back downstairs to the lobby. The concierge was very helpful and we were off to the races! ( actually off to Bourbon Street, one block away.) Hotel location is great. Near Bourbon street for the action and Canal Street for the night-time parades..2 blocks away. We only had breakfast in the hotel because we were everywhere else the rest of the week. Staff was very nice. I highly recommend this hotel. Is a bit pricey, but it goes with the time of the year and the location. I will go back again and stay at the same hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this review, March 7, 2013
Dear Mike,

Thank you for taking time to review your recent stay with us during Mardi Gras. We are so thrilled to hear that you had such a wonderful stay with us! We're so glad that you were able to get settled into your room so quickly and easily and were able to head right to the French Quarter to explore! We hope to see you again on your next visit to New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 11, 2013

I love this hotel. It's in a great location . Down the block from Bourbon st. Nice room and great staff.This hotel have a lot of history... Nice viewof the city. The room service is great. You will love it and come back........

Room Tip: Double bed is a great room.
See more room tips
  • Stayed July 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BrooklynGirlDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this review, March 7, 2013
Dear BrooklynGirlDiva,

Thank you for sharing your experience of your recent stay at Hotel Monteleone. We're so happy to hear that you found our staff friendly, our room service wonderful and our location so great. We're thrilled to hear that you loved your stay and would join us again in the future. Hope to see you again soon on your next trip to New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Level Contributor
214 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed February 11, 2013

We stayed for a night just prior to Mardi Gras. The lobby was immaculate despite the many tourists stopping in for a look, or on their way to the famous Carousel Bar. Our room was a Preferred King and had windows overlooking Royal and Bienville Streets, also immaculate. Bathroom was small, but had everything we needed, nice granite finishes and mirrors. The bed was quite comfortable and room was spacious. There was street noise and windows are somewhat older. But certainly not as loud as hotels closer to Bourbon St. Doormen were fun & friendly! Enjoyed our drink at the Carousel Bar. The smell wafting from the Criollo restaurant was intoxicating, but we had reservations at Mr. B's across the street. Will certainly return!

Room Tip: I liked the view from the corner room on the 4th floor, but a higher floor will be quieter.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NotALostWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this review, March 7, 2013
Dear DC-Cajun,

Thank you for taking time out to review your recent stay with us at Hotel Monteleone. We are thrilled to hear you had such a remarkable experience from the lobby to the room and the Carousel Bar. We appreciate your patronage and hope to see you again on your next visit to New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed February 10, 2013

Stayed at the Hotel Monteleone Dec. 27 - 31, 2013. This was a very charming hotel. The room was spacious, the staff very attentive and the location was absolutely perfect. We also really enjoyed the Carousel Bar on premise. Although we never got the opportunity to actually sit on the carousel, the bar itself made for a perfect start or end to our evenings. It was very cozy and the cocktails were top notch. I can't imagine there being a better hotel to stay in the French Quarter.

  • Stayed December 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mo4391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this review, March 12, 2013
We appreciate you taking time out to share your experience during your recent visit to New Orleans and your stay with us at Hotel Monteleone. We are thrilled to hear you had such a wonderful experience and found our accommodations, staff and location to be "absolutely perfect." We're so glad you had such a great visit and do hope to see you again on your next visit to New Orleans.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 8, 2013

Stayed in the Monteleone 3 nights for a conference. Room was very comfortable and clean. Ate breakfast, lunch and room service dinner -- all meals excellent. Was given a room overlooking the elevator shaf, that part wasn't so great. Hotel bar was undergoing renovation, so was unable to enjoy it.

  • Stayed March 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Twoneatboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandDame, Guest Relations Manager at Hotel Monteleone, responded to this review, March 11, 2013
Thank you for taking time to share your experience during your stay at Hotel Monteleone for your conference. We are happy to hear you had a great stay with us and enjoyed your in-room dining. The renovations to our Carousel Bar & Lounge are complete and they are beautiful. We have live music and additional seating options for our guests to enjoy cocktails and entertainment. We hope you'll join us for a stay and a spin around the Carousel Bar next time you're in New Orleans!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New Orleans hotels
French Quarter
Omni Royal Orleans
Omni Royal Orleans
#11 of 162 in New Orleans
4.5 of 5 bubbles 4,200 reviews
French Quarter
Hotel Mazarin
Hotel Mazarin
#3 of 162 in New Orleans
4.5 of 5 bubbles 3,872 reviews
French Quarter
Royal Sonesta New Orleans
Royal Sonesta New Orleans
#25 of 162 in New Orleans
4.5 of 5 bubbles 3,827 reviews
Show Prices
Show Prices
Show Prices
French Quarter
Bourbon Orleans Hotel
Bourbon Orleans Hotel
#9 of 162 in New Orleans
4.5 of 5 bubbles 5,064 reviews
Central Business District
The Roosevelt New Orleans, A Waldorf Astoria Hotel
Central Business District
Windsor Court Hotel
Windsor Court Hotel
#5 of 162 in New Orleans
4.5 of 5 bubbles 1,573 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Monteleone? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Monteleone

Property: Hotel Monteleone
Address: 214 Royal Street, French Quarter, New Orleans, LA 70130-2227
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in New Orleans
#2 Luxury Hotel in New Orleans
#2 Spa Hotel in New Orleans
#3 Business Hotel in New Orleans
#9 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Monteleone 4*
Number of rooms: 570
Official Description (provided by the hotel):
It’s been said that the French Quarter begins in the lobby of the Hotel Monteleone. In fact, this venerable establishment sits majestically at the foot of Royal Street giving guests the best point of departure for all things New Orleans. Visitors need only step outside this French Quarter hotel to discover shop after shop of fabulous European antiques, estate jewelry, Oriental rugs, and art and antiquities from around the world. Quaint restaurants and specialty shops outside of this luxurious New Orleans hotel line the cobblestone French Quarter streets that lead to Jackson Square, the Old French Market and the Riverwalk where tourists and native New Orleanians stroll the levee and watch the steamboats and barges along the Mississippi River. At this New Orleans hotel, you’ll find history around every corner. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, Booking.com, Cheap Tickets and Jetsetter so you can book your Hotel Monteleone reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Monteleone Hotel New Orleans
Monteleone New Orleans

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing