Hotel Monteleone won a 4 diamond award several years ago from AAA so my expectations were high. The hotel certainly thinks a lot of itself and its place in New Orleans history and its fabulous location in the French Quarter.
Here's the good: the bellhops were wonderful fonts of information on where to eat, drink, and be merry. The doormen brave torrential rain to hail taxicabs and escort guests into their chariots with large umbrellas. The location is sweet and a stone's throw from Bourbon Street and several amazing restaurants. The rooftop patio has a bar, a lovely lounge area, nice comfortable chairs and a pool (that could be a little more clean), and a fairly nice view. The carousel bar is nice... but the food is only so-so.
Here are the cons: it is overpriced for what you get. The rooms are small and have rather frou-frou drapes and would benefit from a more minimalist makeover. There isn't a lot of soundproofing so be prepared to hear the goings on in neighbouring rooms (particularly when the showers are engaged as it may sound as if someone is taking a shower in your room). While renovations are ongoing the restaurant is closed but there is a complimentary continental breakfast... HOWEVER the staff are ill-equipped to deal with the demand for this free breakfast. The line up to get seated for this free breakfast snakes around the halls and takes up to 30 minutes. While a nice gesture, when you understaff and make so few tables available for this breakfast it almost makes the sentiment begrudging rather than generous. In fact, I ended up giving up for two of the four nights I stayed here.
Furthermore, when I did finally get seated for breakfast one morning I asked for milk rather than cream with my coffee. The waitress informed me that there was milk available by the cereal carafes... so I got up and walked across the room and poured some milk directly into my cup from the milk fountain which seemed like a very strange thing to have to do in a hotel that charged $30/day for valet parking. Hotel Monteleone: are you fancy or not? What's the deal?
The gym is small and its equipment is a little rickety but you do get an amazing view from the treadmills. Spa Aria on the 2nd floor is very nice though. Several people in my party had massages and contend they are among the best they have ever had.
And then there is internet. In a world in which every Holiday Inn, Crowne Plaza, and Radisson is offering up free internet it is a bit weird to be hit with a daily 10 dollar fee for internet usage.
And finally in a gesture I found to be rather disgusting, the hotel asks in its final bill it leaves under your door to rate it 5 out of 5 on Trip Advisor if you enjoyed your stay. It came across a bit like asking for a tip.
This hotel is ok but nothing spectacular. It could be incredible if it revamped its rooms, installed a barista in its lobby, maintained its pool a little better, made internet free, and made its hotel more of an "experience." It doesn't take much... free drinks on check-in, or welcome packages, etc. To me, that's what constitutes a true 4 diamond or 5 star experience.
- Official Description (provided by the hotel):
- It’s been said that the French Quarter begins in the lobby of the Hotel Monteleone. In fact, this venerable establishment sits majestically at the foot of Royal Street giving guests the best point of departure for all things New Orleans. Visitors need only step outside this French Quarter hotel to discover shop after shop of fabulous European antiques, estate jewelry, Oriental rugs, and art and antiquities from around the world. Quaint restaurants and specialty shops outside of this luxurious New Orleans hotel line the cobblestone French Quarter streets that lead to Jackson Square, the Old French Market and the Riverwalk where tourists and native New Orleanians stroll the levee and watch the steamboats and barges along the Mississippi River. At this New Orleans hotel, you’ll find history around every corner. ... more less
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- Also Known As:
- Monteleone Hotel New Orleans
- Monteleone New Orleans