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“Great location and great view!”

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Sheraton New Orleans Hotel
Ranked #83 of 162 Hotels in New Orleans
Jacksonville, Florida
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location and great view!”
Reviewed February 17, 2014

I stayed on the 37th floor of the Sheraton New Orleans and I loved the location, the room and the view. The staff was friendly and helpful. There's a great bar on the first level. And walking distance to Bourbon St. Definitely plan to stay here again!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MillerTimeinFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh C, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this review, March 3, 2014
I am so delighted you enjoyed your time with us. Our location is something we are quite proud of. It's great to hear that you were able to take advantage og being directly across the street from the French Quarter. Please come back and join us again for your next trip to NOLA.
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2,186 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Tuscaloosa, Alabama
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed February 17, 2014 via mobile

I am a travel agent and a Starwood rewards member. I like Sheratons, and this one did not disappoint. Since I am a rewards member, I had a special check in line, and they upgraded me to a higher floor room for free. The rooms here are a nice size, with 2 queen beds. They have the extra plush bedding and mattresses. Since our room was on a higher floor, we had a great view of the river and of the cruise ships pulling in and out of the port.
There is a Starbucks in the lobby, where I picked up a quick breakfast.
It is in a good location, and I got a great price. It is not my first choice in New Orleans, but I would not hesitate to stay here again! Two thumbs up!

Stayed January 2014, traveled with family
Helpful?
Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh C, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this review, March 3, 2014
We are so grateful for your comments in relation to your experience at the Sheraton NOLA. Thank you for making the effort to connect with us. We would like to also suggest downloading the innovative SPG App for your smartphone which allows you to book reservations, read/send reviews, update your SPG profile, along with other conveniently cool choices. We would love to be your “home away from home” when you visit NOLA for your next getaway.
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Houston, Texas, United States
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 17, 2014 via mobile

Our reservations were made through the Harris Casino but since NBA All star weekend were booked so we stayed here. The hotel has been newly renovated and is pretty nice comfortable. Has Starbucks and walking distance from Bourbon and Harris.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Stacy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh C, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this review, March 3, 2014
Thank you very much for taking the time to connect with us regarding your experience. We appreciate your feedback and look forward to a return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yuma, AZ
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed February 15, 2014

We were with a 700 person convention at the hotel the last week of January, 2014. What a miserable experience, and all we spoke with, and we spoke with MANY... had a bad experience. Where to start? First I suppose would the the lack of heating in the public areas... we ate lunch in the second floor cafe overlooking the lobby... it was 51 degrees and they had small floor heaters scattered around. The meeting rooms were no better. Housekeeping was not much better... they did not put in clean towels, when they replaced the Kleenex, they put it in the dispenser without opening the box--which meant taking it apart and opening the box. One of our co-workers asked for two days for more toilet paper, and finally went and found a housekeeper and took a roll only to be yelled at... few of the staff were friendly... and the prices of the items were HIGH... a beer at the non-hosted bar? 8 bucks, a glass of bulk wine? 11. yikes! In the convention area, we needed electricity for booth lights... 260 bucks for a 5 amp service... our neighbor wanted a TV for 2 days... $800. The other neighbor needed a small pallet of Alum drink cups brought in from the loading dock... and incredible $1500... We asked for 3 days for the staff to put tape on the floor for a power cord... they never did... If you have a box sent to the hotel with your name on it... $50.... the Bellman who carried up our admin's bag demanded a $5 tip.... and on and on and on... the grumbling in the halls was unified... this place is horrific.

When we checked out on the First of Feb, for the 3 rooms we had for the 6 nights came to $3700, which we paid and cleared on my Visa that day.... but they continued to hold $2500 on my card until yesterday when they released 800 of it, I still have 1500 dollars tied up two weeks later. And those authorizations occured AFTER we checked out and had paid for the rooms. And of course, no one knows anything there.

What a miserable experience.

Room Tip: Find one elsewhere...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sjwyuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh C, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this review, March 3, 2014
Thank you for the feedback regarding your experience. Please accept our sincerest apologies for multiple service failures. I completely understand the concerns you have and would be happy to speak with you regarding them. Please feel free to reach out to me.

Josh C.
504-595-6223
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Richmond, Virginia
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 15, 2014

we recently stayed here, and expected a very generic chain experience, but were pleasantly surprised by the upgrades and room renovations since our last visit. the guest rooms are roomy and well-equipped - our room had an outstanding view of the waterfront! great walking location without the French Quarter bawdiness.

Room Tip: Do request a waterfront view!
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carenfields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh C, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this review, March 3, 2014
Thank you very much for taking the time to connect with us regarding your experience. We appreciate your feedback and look forward to a return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
Level Contributor
255 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed February 14, 2014

True to its brand name, Sheraton New Orleans does not disappoint. For starters, the lobby is spacious and exudes an old-world charm. Overstuffed armchairs and sofas are strategically placed around the room, inviting guests to sit and enjoy the music being played. The lobby also smells very nice adding to its appeal. There is also a circular bar in the middle where you can order drinks. This is definitely a place for lounging and relaxing.

The rooms are on the small side but not too cramped. Charming French windows can be opened to allow one to enjoy the view. Wifi is free in the lobby only; you have to pay to use it in the room. This is not a problem since it is nice to sit in the lobby anyway.

The elevator has a unique (for me, anyway) pressing mechanism unlike any other elevator I have seen in my travels. You have to enter your floor number on the keypad, and a number will show up. This is the number of the elevator you have to take. If you get into the wrong elevator, there are no buttons to push inside that will bring you to your floor. You just have to pray that someone else in the elevator car is on the same floor as you, so that the doors will open, or you'll have to ride back down to the lobby and try again. It is an interesting experience.

Another fantastic feature is the location. This hotel is located across at the entrance of the French Quarter, making exploration of the quarter very convenient any time of the day or night. The hotel is also only a few steps away from the street cars that travel to other parts of the city. My husband and I would definitely stay here again the next time we visit New Orleans.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cutie888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh C, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this review, March 3, 2014
We are so pleased you feel at home with us at the Sheraton NOLA. It is certainly our goal for all of our guests. Thank you for such kind words and compliments of our team. We look forward to your next visit with us for a repeat performance.
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Atlanta, Georgia
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 13, 2014

Front Desk was 5 star. They totally noticed I was staying for 8 days put me in a nice quiet corner room on the 36 th floor. Room is very clean and up-dated! TV all HD & alot of HD channels. Great location!
I would stay here if I was comming to NOLA for fun!!!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EATHOTDOGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh C, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this review, March 3, 2014
We are so pleased you feel at home with us at the Sheraton NOLA. It is certainly our goal for all of our guests. Thank you for such kind words and compliments of our team. We look forward to your next visit with us for a repeat performance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Orleans Hotel

Property: Sheraton New Orleans Hotel
Address: 500 Canal St, New Orleans, LA 70130-2306
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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