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“Nice and clean hotel ”

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Sheraton New Orleans Hotel
Ranked #76 of 167 Hotels in New Orleans
Reviewed December 15, 2013 via mobile

Located on the canal street near the French quarter and the the grand casino. Rooms are nice and so the beds. The bedding are not soft enough but are ok.
The lobby us nice and the breakfast is acceptable

Stayed: December 2013, traveled on business
Thank Azeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh C, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded December 29, 2013

Thank you very much for taking the time to connect with us regarding your experience. We appreciate your feedback and look forward to a return visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,930 - 1,936 of 2,321 reviews

Reviewed December 13, 2013 via mobile

Just across the street from French quarters which keeps the cost down from staying directly in FQ. Fully renovated. We were able to walk everywhere through French quarters and indulge in the food and night life without any need for a taxi. The staff were always helpful. Definitely would stay here

Stayed: December 2013, traveled as a couple
1  Thank SW3NGY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh C, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded December 14, 2013

We are so pleased you feel at home with us at the Sheraton NOLA. It is certainly our goal for all of our guests. Thank you for such kind words and compliments of our team. We look forward to your next visit with us.

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Reviewed December 12, 2013

Very pleasant stay here on a two-night business trip. Very nice, large and well-appointed room with a view of the Mississippi. Everywhere in the French Quarter walkable from here - superb location. Coffee machine, bottled water, and great toiletries all made available. Pool was clean and quiet. There was a nice bar in the hotel (though I didn't use it - was in New Orleans and there are a lot of bars to explore!) Would stay again.

  • Stayed: November 2013, traveled on business
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Thank DH9382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh C, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded December 14, 2013

We are so pleased you feel at home with us at the Sheraton NOLA. It is certainly our goal for all of our guests. Thank you for such kind words and compliments of our team. We look forward to your next visit with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013 via mobile

Good location, few minutes walk from the French Quarter, nice rooms although not quite fresh and spacious. Good value for money. Breakfast and meals can definitely be improved especially options could wider. Service ok but not so great as you would expect from a Sheraton.

Stayed: December 2013, traveled on business
Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh C, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded December 13, 2013

Thank you very much for taking the time to connect with us regarding your experience. We appreciate your feedback and look forward to a return visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2013

Great hotel, great location, and great service. Also loved the happy hours! Will definitely return! I had stayed at the Harrah's just prior to this and the service was night and day different. I had mixed up the dates for my reservation at the Sheraton and the desk clerk was very nice and helpful in helping me find a room (and a beautiful one on a high floor) and sort out my travel plans.

Room Tip: Try to stay up high, since views are wonderful!
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  • Stayed: November 2013, traveled on business
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Thank Christina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh C, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded December 13, 2013

I am so delighted you enjoyed your time with us. Our location is something we are quite proud of. It's great to hear that we were able to resolve your issue when you arrived. Please come back and join us again for your next trip to NOLA.

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Reviewed December 8, 2013

My husband and i stayed here the night before setting sail on the carnival sunshine cruise ship to celebrate our 25th wedding anniversary and what a lovely hotel and a pleasure to stay here, it was a cosy welcoming place to stay , the room was very clean and the bed was so comfortable I could of slept for a week , on the 42nd floor there's a self service cafeteria that offers fresh food, coffee , soft drinks and comfortable seating and stunning views of the river with floor to ceiling windows
Our room also had floor to ceiling windows and river views , when we arrived it was a speedy check in , very friendly receptionists and just had an all round homely feel about it , unfortunately the shower was not working after we returned from exploring the local area but after one call to reception the maintainance man had fixed it in no time at all , he then apologized for any inconvenience , I would recommend this hotel to family and friends and would defenately stay here again and we loved New Orleans too

Room Tip: Choose a room with a river view
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  • Stayed: December 2013, traveled as a couple
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Thank Donna329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh C, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded December 13, 2013

We are grateful for the feedback and hearing the details of your experience. Thank you for joining us for such a special occasion. Our Sheraton Club Lounge certainly has excellent views, food, and service. I am pleased you enjoyed that experience. We look forward to having you back the next time you decide to visit New Orleans.

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Reviewed December 6, 2013

This hotel was clean & nice. The staff was extremely helpful & always followed up to make sure we had everything we needed. It is also conveniently located within walking distance of the French Quarter, public transportation, etc. I would absolutely stay here again.

  • Stayed: November 2013, traveled with friends
    • Value
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Thank Karla_C216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh C, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded December 13, 2013

Thank you very much for taking the time to connect with us regarding your experience. We appreciate your feedback and look forward to a return visit in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130-2306
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
Price Range: $138 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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