Upon arrival, traffic before the hotel was backed up 2 blocks. We tried to navigate around the traffic, but were told we needed to circle the building and get in line. It took us over 30 minutes to get through the "parking line". When we came to the front of the line, we were told by the same staff member who told us to drive around the building that valet parking had been unavailable for over three hours. This staff member then rudely threw a map of surrounding parking garages in the car.
After checking in with two rooms, one was unmade and smelled strongly of alcohol, the other was located directly next to the elevator. An unhelpful and unapologetic staff member at the front desk indicated she could fix the "booze room", but there was nothing to be done about the other room.
9th floor room was unreasonably loud with street noise and hallway noise. Being directly next to the elevator was an unpleasant experience I would wish on no one. The 19th floor room was on the same hallway as a football team/booster club, so noise was a problem there as well. At check out, after being asked how our stay was and responding "unpleasant and unacceptable", staff member chuckled, said, "we've gotten that a lot, have a nice day" and left the desk.
While the rooms were well appointed, the staff of this hotel could stand to learn a lot about the meaning of customer service and treating guests like guests, not like animals. This was one of the worst hotel experiences I've had and will not plan to stay at a Sheraton again if I can help it.
- Official Description (provided by the hotel):
- Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more less
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- Also Known As:
- Sheraton New Orleans Hotel New Orleans
- New Orleans Sheraton