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“Great stay”

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Sheraton New Orleans Hotel
Ranked #80 of 163 Hotels in New Orleans
malaysia
Level 4 Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great stay”
Reviewed November 11, 2013 via mobile

We stayed here for 5 nights for holiday and found its location strategic at the edge of French Quarter and Boubon Street which is about 5 mins walk. The Charles Avenue is also about 2 blocks away to get the streetcar to Garden District. Plenty of restaurants and shops nearby the hotel as well. Rooms are comfortable, good sized and clean. We were at 11 floor with pool view. William at the concierge was very helpful to make restaurant reservations & day tours. The check in was efficient. The fitness centre was excellent. We only had three (3) grouses: (i) No free wifi in room, only at lobby. (ii) When the hotel was full, the wait for lifts to room was long and (iiii) Trina at Concierge was rude when we wanted to buy the Garden District Walking Tour.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisatgg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,220 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (711)
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English first
Atlanta
Level 5 Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 11, 2013

We stayed at this property for 2 nights and I can say that overall this property met my expectations. The location is perfect to all the attractions in the French Qrt. The bed was very comfortable and we paid the extra 40 bucks to upgrade to the Sheraton club floor. We received complimentary wi fi and access to the club room where you have access to food an beverages.

My only complaint was our room was next door to the room used by housekeeping and room service so the constant noise was a bit annoying especially at 630 am. Other than that, we were very pleased with this property and would stay here again when in NOLA.

Room Tip: Request a room away from housekeeping unless you are an early riser.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank BeauVinetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 6 Contributor
136 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 11, 2013 via mobile

I stayed over after attending a line dance function. I was able to check in early. I had stayed here a year ago and the hotel was under remodel. It turned out great. My room is beautiful with a view to die for of the river.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
asheville, north carolina
Level 6 Contributor
154 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed November 10, 2013

My wife and I were here for three nights, and enjoyed the hotel very much. Our room was neat as a pin, with an nice view. The hotel was quiet, and all the service personnel with whom we had dealings were friendly and helpful. As an earlier reviewer noted, the hallways were pretty cold, at least on our floor, but the room was comfortable. It is an excellent location -- near the French Quarter, the river, with good access to the Garden district, but comfortably away from the alcohol-saturated bourbon street craziness. We enjoyed it.

Room Tip: We were on the concierge level, which seemed like a good bargain -- free breakfast, which was ample...
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samuel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Covington, Georgia
1 review
Reviewed November 10, 2013

The Sheraton Hotel met my expectations as a consumer. The quality of service was great. The rooms were fantastic. The only regret was not taking advantage of the accomodations and amenities in the lobby area.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JazzyJess28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 9, 2013

We are here for the NCHC and the conference areas as well the lobby and restaurants are freezing. I saw people at the bar, wearing their coats. Due to the conference we got free wi fi, but otherwise you have to pay. Room was nice, but overall the cold turned the conference experience into misery. Never again.

Room Tip: None. I had no problem with the room. the rest of the hotel was very cold.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mankato, Minnesota
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 3, 2013

When we checked into this Sheraton the agent asked if we would like the "Green Option". No other explanation was given. "Sure", we said, "who can't use the same towel for a couple of days?" As it turns out, the "Green Option" means that your room will not be cleaned for the length of your stay. No garbage emptied, no new towels (even after 3 days), bed not made... So... after complaining that our room was not attended to, I was rudely told that we had requested the "Green Option" and no housekeeping was included in that. Our room rate was $260 per night. What is our compensation for not having our room cleaned? Well.. Big Deal..we got a $5 credit in the Sheraton dining room. And how much do you think $5 buys you in the dining room. This is such a scam! Of course the "Green Option" lets the corporation off the hook for paying the maids and it does nothing but line the pockets of Sheraton. If I can help it I will never stay in a Sheraton again. And we have been members of their Starwood program for years. I can't remember ever being as upset with a hotel and we stay in hotels 40-50 nights a year.

Room Tip: Stay somewhere else.
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  • Stayed October 2013, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank mankato6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton New Orleans Hotel

Property: Sheraton New Orleans Hotel
Address: 500 Canal St, New Orleans, LA 70130-2306
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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