Stayed at hotel for an overnight stay for our anniversary in Sept 2013. Checked in to our room on club level, unpacked and left for a bit. Came back later to find that someone had been in our room and took some bags. Called security who came up and did a report. Told us they could look at who had scanned a key card (us, housekeeping, security, maintenance etc.) while we were out to find out who had been in room. Sure enough they called back and said someone from housekeeping went into our room without our or hotels authorization while we were gone...and they were sure that is who took our bags. After a lengthy process we were told they would investigate and get back with us....we are still waiting. Rooms and view are beautiful...but for price not safe, nor is their a refrigerator in room. Club level does serve snacks and continental breakfast IF you can get someone to tell you about it and times. We arrived at 945 am for breakfast and while we were fixing our plates the staff literally started taking the food off the buffet and putting it away before we could finish. I asked what time breakfast was over, and was told there was no set time..they played it by ear. Okay..but you could have at least let us finish fixing our plates. There is no concierge desk...so if you have any problems you have to wait in the check in/out line forever. You are to call to have your car pulled around from valet approx. 15 minutes before you need it...valet never answers their phone. All in all was not worth the price...especially when safety is an issue.
- Official Description (provided by the hotel):
- Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more less
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- Also Known As:
- Sheraton New Orleans Hotel New Orleans
- New Orleans Sheraton