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“Great view... Good breakfast... Comfy modern room...Great location”

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Sheraton New Orleans Hotel
Ranked #82 of 162 Hotels in New Orleans
Nashville, Tennessee
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great view... Good breakfast... Comfy modern room...Great location”
Reviewed July 2, 2013

The Sheraton New Orleans on Canal was smooth sailing from check in to check out. As soon as we arrived we checked out the room(at first the air didn't work and they called maintenance and he couldn't fix the issue right then so we ended up switching rooms to a better one it was a smooth process) and workout facility and they were both very nice. The workout facility was an adequate amount of treadmills bikes and ellipticals and free hand weights to accommodate a good amount of people and personal televisions on each. The bed was comfy and view was amazing of the river and downtown. The bathroom was nice but the shower was a little stopped up. A few of the mornings we were there we had breakfast and they're breakfast was awesome. They had your regular cereals and fruits along with an omelette station and French toasts or waffles, bacon, sausage, an assortment of cheeses and crackers... They even had smoked salmon which I'm a big fan of. And they also have a stand that can set you up with show tickets and tours and things. Also the casino and shops are right down the sidewalk.

The walk from canal to bourbon and the liveliness of the city is less than half a mile from the hotel, so not that bad of a walk if you are having one of those inebriated nights lol. I would definitely recommend this hotel to anyone who is considering it.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VWDoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Manager at Sheraton New Orleans Hotel, responded to this review, July 4, 2013
Thank you for your review! We are so glad you had a great time. It is definitely one of the best locations in the city and the views are amazing. Great feedback on breakfast! When you come back next time make sure to try the Brussel Sprout Corn Beef Hash! Delicious!!
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2,157 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (695)
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Mountain View, California
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 1, 2013

I didn't want to leave the hotel and walk around, the heat outside was terrible. Air-condition worked great, and was quite. Room was clean and spacious, room service excellent. Great location. There is no self-parking, only valet.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Atunia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this review, July 4, 2013
It does get a little hot here in the summer! Glad you could enjoy the AC and next time be sure to get a cocktail in the cool of Pelican Bar - or head up to the pool for a little refreshing dip! Thanks for staying with us and come back soon!
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Indiana
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 30, 2013

This hotel really added to the New Orleans trip. We came and experienced bourbon street for one night and was leaving the next day so we did a hotwire deal and was placed with Sheraton. When we come back to New Orleans we will always be staying here. We stayed a Saturday night, and they were packed, multiple weddings, couple company parties. The place was booming. Through all of that, we were still greeted promptly at the valet, the bellman met us and got all of our belongings. Walked us up to the check in. We had our Westie with us, so I just browsed around the huge lobby. Everything was clean and the staff were friendly. We were escorted up to our room. Walked in and was everything we wanted. Big, clean, updated, nice. Bathroom was cute and large size. For being so close to Bourbon street, we were worried about noise levels and with all the hosting the hotel was doing too, thought it could get a little rambunctious. Never experienced any of that. Granted our room was at the very end so we were not close to the elevators at all so that could of add to it. The only draw negatives I can think of are 1. We were on the 31st level of 49. Tremendous view, but the outside window was very blurry and dirty so it hindered the view. 2. The music in the lobby playing on the speakers, too loud. 3. The "doggy area" was not lit very well at night and other dog owners did a horrible job of picking up after their dogs. Next time when we stay here I just hope the windows are washed so we can get a better view and see through the window!

Room Tip: Ask to be far from the elevator towards the end.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank o_Travel_by_car_o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Director of Sales at Sheraton New Orleans Hotel, responded to this review, July 4, 2013
Thank you so much for coming to New Orleans and for staying with us! We hope you loved the city and are so glad you enjoyed the hotel. Please let us know when you will be travelling back as we know you can not see everything the city has to offer in one trip! Our team would love to make this your New Orleans home!
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Curaçao
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 30, 2013

Now, I agree with everyone else that is is a very good hotel on a perfect location.
What makes it not the best is that they apparently charge for their parcel service. Coming from another country, I use US hotels often to send (Amazon) parcels to when I am on a US trip. So far, this has been a free service with any hotel. This was the first time I saw a "parcel service charge" on my bill.
It seems to be that the more expensive hotels are, the more they charge you for everything else apart from the room. And a room like the one in Sheraton you can get for a lot less in many other hotels in the area.

Stayed June 2013, traveled on business
Helpful?
Thank Inola99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Front Office Manager at Sheraton New Orleans Hotel, responded to this review, July 4, 2013
Thank you for your review! So glad you enjoyed the location. We do charge for parcel service however there are a number of different options to handle shipping. When you are coming back to New Orleans we would love to have you stay with us again and if you need help to send things home - please let us know and we can walk through the different options available. Have a great summer and come back soon!
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Houston, Texas
Level Contributor
85 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 28, 2013

We stayed here for on of my fortieth birthday trips, and they went above Anything we needed they were quick to make it happen. It is a great location for the French Quarter, St. Charles Ave, and the casino. It truly made a very memorable experience for my birthday.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GigEm98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Director of Sales at Sheraton New Orleans Hotel, responded to this review, July 4, 2013
Our belated Happy Birthday! Come back and celebrate 41 with us as well and our team would love to make it special for you! Thank you for sharing your experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 28, 2013

Had and extremely comfortable stay in June this year.This is a large comfortable hotel in a great location for sightseeing.Easy walking distance from Bourbon st and near enough to walk to steamboat Nanchez ,The French quarter, or the aquarium.The room was well furbished ,beds were very comfortable and we had an amazing floor length window to enjoy looking out over the city.there are plenty of excellant resteraunts and cafes nearby to sample local cuisine so we did not use the resteraunt at the hotel.There was a good if slightly pricey Bar and the usual handy starbucks to enjoy.The pool area is on the roof.This is quite small with little shade so we did not use it.Overall I would highly recommend this hotel great location and excellant standard

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Director of Sales at Sheraton New Orleans Hotel, responded to this review, July 4, 2013
Thanks for staying with us! We appreciate your business and would love to have you back. Please let us know when you are planning your next trip! It sounds like you got out and did quite a bit but the fun here is endless. Have a great summer and travel safe!
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Melbourne, Australia
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 27, 2013

Our stay at the Sheraton New Orleans was very comfortable. The location is perfect, in the Main Street and easy walking distance to Bourbon Street, Royal Street, the Nachez Riverboat and many other places. Our room was beautiful and the bed comfortable with a full length window overlooking the city. Downstairs in the lobby was a lovely bar and restaurants. There was also a Starbucks on the premises for a quick easy breakfast. Would highly recommend staying here!!

Room Tip: Although the city view is lovely, the river view is fabulous!!! Ask for a river view on a high floor...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Front Office Manager at Sheraton New Orleans Hotel, responded to this review, July 4, 2013
Thank you for your review! The views are really great from all sides of the building and we are so glad you could enjoy them! Come back and see us soon and you should try our Club Level if you enjoyed the view as the Club Lounge has one of the best vantage points in the city of the river and the French Quarter. Appreciate your business! Please let us know when you are returning to New Orleans and we would love to have you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Orleans Hotel

Property: Sheraton New Orleans Hotel
Address: 500 Canal St, New Orleans, LA 70130-2306
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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