We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Review of suites and special event spaces”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sheraton New Orleans Hotel
Ranked #76 of 167 Hotels in New Orleans
Reviewed June 25, 2013

I actually got married at this hotel 7 years ago, and this past weekend attended another family wedding held at this hotel. For both events we had a large room block, and were given several executive suites for the family's use during the festivities. I stayed in an jr. executive suite this weekend on the 23rd floor - overlooking Canal Street and the river. This suite was sort of a studio-style with a living room and small kitchenette (fridge, bar sink, coffeemaker - no microwave), and a partial wall with a wall-mounted flatscreen TV dividing the sitting area from the bedroom. The bedroom had a king-size bed with attached bathroom. Again, its only separated by a partial wall, so the bedroom isn't 100% private. Everything appeared recently updated, tasteful, and clean. We requested a crib for our room for our 4 month old baby and we had plenty of room in the bedroom area for it.

I had occasion to visit a higher caliber suite on the 49th floor which served as the bridal suite for this occasion. It was a true one bedroom suite (door closing off bedroom) with attached bath, plus a large living room with tasteful contemporary furniture and flatscreen TV, kitchenette, another full bath and a dining area with 8-seater table. It was spacious and a wonderful gathering spot for the bride, her 8(!) bridesmaids and mother to get ready for the big day.

Suites are given the privilege of an included buffet breakfast served at the Sheraton Club lounge (42nd floor) - it is a perfectly acceptable offering of hot and cold items: scrambled and hard-boiled eggs, grits, oatmeal, breakfast meats, cereals, baked items, fruit, cheeses and deli meats, yogurt, coffees/teas and juices, etc. There isn't anything particularly "New Orleans-y" about it but it'll get you going in the morning. The Club lounge is comfortable - there are several dining tables, but also a few areas with couches/coffee tables.

The wedding events took place in several meeting areas including the Waterbury Ballroom (beautiful and huge crystal chandeliers) and the Armstrong Ballroom (awesome huge window overlooking Mississippi River). The service and catering were all excellent and we had a great time!

Room Tip: The elevator system is interesting - if you want to stay in a suite and be on the same elevator path...
See more room tips
  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nolaJP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Director of Sales at Sheraton New Orleans Hotel, responded to this reviewResponded July 4, 2013

Thank you for sharing your celebration with us! One of the most rewarding things we get to experience in our hotel is the creation of those memories and special days for our guests. Glad you all had a good time and please let us know when you are coming back to New Orleans! We know how to throw a party here!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,320)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,143 - 2,149 of 2,321 reviews

Reviewed June 25, 2013

We came to New Orleans to celebrate a bachelorette party and there were 12 of us in the party. The hotel staff were so accommodating during check in and made sure we all had rooms on the same floor and near each other without us even asking!

They offered a "Green" option where you could forgo housekeeping services and in return we were given a $5 food/drink beverage that could be used at the Starbucks in the lobby or for food at the bar. Big deal that housekeeping didn't stop by and make your bed everyday- you could still get free bottled water, towels, and toiletries whenever you wanted by just asking! The housekeeping staff was so very nice when we needed things and were very generous with replenishing our needed items.

The hotel itself was beautiful as was the bar. The bartenders were great but the waitstaff was a little slow and brought us the wrong food once. The chips on the table were amazing and need to be served in larger bowls. Ha! Also get a cup of coffee from the bar- the French press is awesome and was better than Starbucks.

The elevators are cool- that's all I have to say. I can't even describe them.

The only downfall was the location of the bathrooms- there aren't any in the first floor lobby for last minute bathroom stops (which are necessary before leaving because nobody has public bathrooms unless you are stopping in for food or drinks!!!).

The hotel location is amazing and was within walking distance to everything. Couldn't have asked for better accommodations.

  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Janine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, General Manager at Sheraton New Orleans Hotel, responded to this reviewResponded July 4, 2013

Thank you so much for your review! Glad that the Bachelorette party was a success! We really enjoy having groups stay with us and make the hotel the headquarters for their celebration! Best wishes to the Bride and Groom!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013

The Sheraton on Canal Street has been renovated and is quite nice. At times the hotel lobby would get drifters trying to catch a view of the enormous tractable screen when the playoffs were on but nothing too distracting for the hotel guests. I especially appreciated the hotel security who were on point just in case there was a situation. The elevators are designed so every floor has to be selected from the outside only; no chance of kids punching all the floors for fun. The rooms were spacious and comfortable; plus, on the top floors the view of the city was breathtaking. I was impressed that this hotel is pet friendly and often you'd see beautiful dogs lounging near the bar or in Starbucks. We spent a great deal of time in the lobby where the bar was located. The drinks and the food were notable. I would definitely return to this location.

Room Tip: Request top floors 39-49.
See more room tips
  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank stovcye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Front Office Manager at Sheraton New Orleans Hotel, responded to this reviewResponded July 4, 2013

Thank you so much for your nice feedback and for staying with us! We all love Pelican Bar and it is definitely a great space to watch everything that is going on in the hotel as well as out on Canal Street from a comfortable chair with a great refreshiing drink! Please let us know when you will be visiting New Orleans again and we would love for you to stay with us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

The hotel rooms are nice and there is Starbucks in every room and a full Starbucks outlet in the lobby. The gym is inadequate. Higher floors get a great view, but there is some odd noise occasionally from something sounding like water in the pipes - enough to wake you up. Service and staff are ok, but not exceptional, no enthusiasm or going the extra mile here - except for house keeping who are absolutely brilliant. Room service food is good.

Room Tip: Rooms above 30 have a dedicated set of elevators and great views.
See more room tips
  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lbizarre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded July 4, 2013

We appreciate your feedback and that you took the time to share your thougts on your experience. Thank you for staying with us and we hope when you return to New Orleans that you may visit us again and enjoy our amazing views and some of the fun things about the hotel that guests enjoy such as our Pelican Bar, and the proximity to French Quarter as well as Harrah's and the River Front. Best wishes for a great summer!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

This is a great hotel, facing the French Quarter on Canal Street. The rooms are nice, spacious and clean. However, not all rooms have great views. Luckily for me, I got a room with a great view of the Mississippi river.

I was there when the Mardi Gras parades were starting. So, I got to watch a couple of parades right from my hotel. Its good and its bad. The parades are wonderful and one gets exposed to a lot of colors, music, art and culture. However, they also cause road closures and I had a hard time getting out of New Orleans when I checked out from the hotel!

The hotel service is fine, can get a bit busy during check-out time. The on-site food and beverage services are good and there are tons of good restaurants nearby. I didn;t avail other services like fitness center, etc since was busy with other things most of the time.

However, parking is at a premium. There is valet parking only and it is not cheap! And for the price you pay, the service is not that great. I waited almost half and hour to get my car after I checked-out. So, it lost a star there. If the parking situation improves, I would probably visit the same hotel again.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bondj303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded July 4, 2013

We appreciate your feedback! Glad you could visit us and enjoy Mardi Gras! What a special time of year to visit. Things do get very busy during special events and we are sorry to hear that the valet service was not as fast as we would hope. Should you be visiting again, we would enjoy to have you as our guest. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

we had a great time in New Orleans as always.It was our first time staying at the Sheraton and we will be staying there from now on .Everything was great staff,room,bed the only thing that could be better is the pool is small and closes at 9pm but with the night life I think I understand why they close the pool.location could not be better

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dan j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Director of Sales at Sheraton New Orleans Hotel, responded to this reviewResponded July 4, 2013

We appreciate you taking the time to review our property! So glad you enjoyed the city and the hotel! Please let us know when you will be visiting New Orleans again and it would be our pleasure to have you stay with us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

I haven't stayed in a Sheraton in quite some time due to my perception and experience from past stays, so my expectations were low when I stayed recently at the Sheraton New Orleans. I was pleasantly surprised upon seeing the recently refurbished lobby and nicely appointed hotel rooms. Furnishings were modern and comfortable and despite the somewhat smallish size of the bathrooms they have been updated and we're quite comfortable and nice. My only complaint was the somewhat slow service in checking in although it seems that the front desk clerk was perhaps a newer employee.

My room, number 3500, even had a fantastic view of the river and waterfront in New Orleans. All in all a great hotel.

Room Tip: Room 3500 has a great view
See more room tips
  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JimRiesterer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded July 4, 2013

Thank you for staying with us and for taking the time to share a review! We are very proud of our recent renovation and have been receiving a great deal of positive feedback. We appreciate you choosing to stay with Sheraton and hope when you visit New Orleans again that we can be your choice again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New Orleans hotels
Central Business District
New Orleans Marriott
New Orleans Marriott
#73 of 167 in New Orleans
3,521 reviews
Central Business District
JW Marriott New Orleans
JW Marriott New Orleans
#66 of 167 in New Orleans
2,395 reviews
Central Business District
The Westin New Orleans Canal Place
Show Prices
Show Prices
Show Prices
Central Business District
InterContinental New Orleans
InterContinental New Orleans
#21 of 167 in New Orleans
1,498 reviews
Central Business District
Le Meridien New Orleans
Le Meridien New Orleans
#71 of 167 in New Orleans
832 reviews
Central Business District
Renaissance New Orleans Pere Marquette French Quarter Area Hotel
Show Prices
Show Prices
Show Prices

Been to Sheraton New Orleans Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130-2306
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
Price Range: $139 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Priceline, Orbitz, Starwood, Travelocity, Hotwire, HotelsforEveryone, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Sheraton New Orleans Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing