Went there for a wedding party. Right next to the French Quarter so easy for walking around the sites. Asked for a room up high and they gave it to us. The view of the Mississippi is 5 stars. Our front desk experience for check in was friendly and accommodating.
The price on their movies seems high ($18 for Zero Dark 30) and of course no WiFi in the room unless you want to pay extra. I guess everyone wants to nickel and dime you.
The Starbucks located in the hotel was the worse service Starbucks I have ever experienced. Line is slow, people that are supposed to be working stand around doing nothing. Then when my wife bought they asked if she wanted a receipt. She said no. Then we went to the side to pick up and they asked us to pay.. Told them we had already paid and they asked for our receipt. Finally someone remembered we had paid. Next day I witnessed the person in front pay cash. Ther Starbucks person wandered off without giving change. When they came back she asked for change and it took her her a minute to convince them they had not given her change. IN both cases initially the customer is treated as criminal and never an apology. OH did I mention people standing around not working with a line. I know this is not the fault of the Sheraton but they might want to pay some attention to it since it is located in the hotel and becomes part of the total experience.
Room was clean when we arrived. No problem with room cleanup that others mentioned. The view once again--get a high up floor with a view of the Mississippi and it is a WOW day and night.
- Official Description (provided by the hotel):
- Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more less
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- Also Known As:
- Sheraton New Orleans Hotel New Orleans
- New Orleans Sheraton