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“Gorgeous hotel and great location”

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Sheraton New Orleans Hotel
Ranked #81 of 162 Hotels in New Orleans
Seattle, WA
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Gorgeous hotel and great location”
Reviewed May 20, 2013

My family and I were traveling to New Orleans for the first time for a graduation. We had no idea we were staying in a luxury hotel! The lobby is impressive from the moment you walk in, and the service from the staff is top notch.

You will pay for the high end services- valet, etc. is pricey, but given the conditions of areas nearby, I at least felt my car would be secure for the price we were paying!!

This hotel is within walking distance from Bourbon street, the French quarter, Harrah's casino and the Riverwalk. It was lovely and we'll stay here again when we come back.

Room Tip: We had a room facing the river, so it was a great view!
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sparky725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review, May 29, 2013
We look forward to welcoming you and your family back on your next visit to New Orleans! Thank you for taking the time to let us know about your stay. We’re happy you enjoyed your experience. It’s great to hear that our Associates took care of you and helped you to feel comfortable during your visit. We appreciate your review and hope to see you again soon!
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2,152 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (695)
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English first
Savannah
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 20, 2013

They are not staffed well enough to handle a crowd. Ran out of food for breakfast, not enough staff to supply room service, served rotten tasting lunch meat to meeting attendees, poor service all around.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlondePhD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Manager at Sheraton New Orleans Hotel, responded to this review, May 29, 2013
Thank you for your feedback, certainly we will look into your comments and share with our banquets and in room dining team. We are truly sorry to hear that you did not enjoy your experience and if there are any specific issues you wish to discuss, we welcome the opportunity to address those with you individually. John Jimenez, Hotel Manager.
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Thunder Bay, Canada
Level Contributor
297 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed May 20, 2013

Everything you would expect fro a 5 star property, and more. Service was above reproach, from check in, through our stay and continued till we walked out the door. Room was spacious and well appointed. Beautiful view on the river side of the hotel. Only ate in once (it's New Orleans, after all) but it was excellent and reasonably priced. Rooms and entire property very clean. On the other hand, service in the lobby bar was often slow in less than rushed periods of time and the mandatory room service gratuity was a whopping 24%, PLUS delivery fee - highest I've ever seen by at least 7%. Well located on the edge of the French Quarter and close to the river as well.

Room Tip: River side gives beautiful views.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Late-Day-Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review, May 22, 2013
Your feedback is instrumental in letting us know what we’re doing right and apparently it looks like we’ve hit the target! Thank you for the wonderful review and please know that we are waiting for you with a warm welcome on your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 19, 2013

The hotel is beautiful and right in the middle of all the action! nice staff and great room. Eventhough the hotel is so close to Burbon street you do not get any of the street noise in the room. The only downside to the location is the cost of valet parking. However that seems to be the case in all of the french quarter.

Room Tip: Valet parking is expensive!!
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tamika M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review, May 22, 2013
We appreciate your kind words and are happy to be a part of your wonderful memories of your trip to the Big Easy.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 18, 2013

Got in our car to leave this morning after 2 nights being valet parked and driving no where. Zero gas left in our tank. We had a quarter of a tank when we left it with the valet 2 days ago. Valet and hotel management both refused to discuss any possibility of being responsible. Put a sour note on our departure. You would think at over $40 a day to valet park that this would never be an issue!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNOLA, Guest Relations at Sheraton New Orleans Hotel, responded to this review, May 29, 2013
We apologize for the issue you experienced with our Valet service. Thank you for letting us know about your experience. If you would like to discuss your experience with us further, please feel free to email us at Sheraton_New_Orleans@Sheraton.com. Thank you.
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Naches, Washington
Level Contributor
102 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed May 18, 2013

Stayed here for 7 days during jazz fest. The hotel is located within walking distance, or street car to everything. They also had bus service to the jazz fest, which was very convenient. The bed was very nice, but there was very little drawer or closet space. It also seemed like the air conditioner didn't really work. I set it to 65 and it never seemed to get below 80 in the room. I liked the large window and since we were on the 40th floor, there was a great view of the city. If you choose to go green and forgo maid service, they will give you a $5 gift card that can be used at Starbucks, their cafe or their bar. That was nice. The hotel could use a serious make over. It's decor from the 70's. It was also hard to get food because the hotel was so crowded and the bar didn't seem to have enough tables or servers. Also, the staff at both the bar and the cafe were extremely rude. However, the staff at check in and check out were very nice and helpful. The elevators take some getting used to because you have to select your floor before you get on and if you don't pay attention, you won't know which car to get in. The entire week the pool was closed because there was rain. That was disappointing because I actually like swimming in a pool in the rain. Overall, it wasn't great, but it wasn't bad either, that's why I gave it an average rating.

Room Tip: The higher the floor the better because you will be able to see more of the city and not hear so muc...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NachesANDi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review, May 21, 2013
Thank you for allowing us the opportunity to have served you. As the Official Host Hotel of the New Orleans Jazz Festival our crowds are larger than usual during this special event and we are sorry you experienced some issues as a result. We are surprised at your comment that the hotel needs updating as we are in the final phases of a $50M renovation which included all guestrooms and public spaces of our hotel. We can only think that you may have been in a guestroom which had not yet been renovated. Hopefully you will return soon and experience our transformation in whole.
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Destin, Florida
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 16, 2013

Our stay at the Sheraton New Orleans Hotel was just easy. The entire process from check-in to check-out. Our room had a floor to ceiling window with a view of the river. Even on the grayest of days, the view was amazing. Very clean, enviromentally friendly with coupons as a reward. We redeemed ours for Starbucks located in the main lobby. Only good things to say about the Sheraton in the Big Easy.

Room Tip: We stayed on the 34th or 35th floor with a view of the river (Starwood Guests).
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bjj444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review, May 21, 2013
We appreciate the positive feedback and are delighted to know that your experience left you with wonderful memories of our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton New Orleans Hotel

Property: Sheraton New Orleans Hotel
Address: 500 Canal St, New Orleans, LA 70130-2306
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Official Description (provided by the hotel):
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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