The main reason for the average review for this hotel is because of the poor service we received in reception. This by no means reflects on the excellent service we received from the concierge and the bell boys.
Stayed here over the new year so it was quite expensive. When we arrived we were shown to a room where the door was already open and it smelt like someone had just been smoking in it and the bed looked like it had been rolled on. Back to reception where we complained and were told because we booked through a 3rd party basically we were almost 2nd class and don't expect much. Not in those words but that is how the receptionist made us feel. Shown to a new room on the top floor which was just okay considering the cost per night. The bathroom looked clean but it needed a really good deep clean as there was mold growing on the tiles. We could hear everything going on in the next room which was rather annoying. We know there better rooms as the rest of our family were staying on the floor 4th which was better.
We had a great time in new Orleans but if we were to stay at this hotel again we would phone ahead to make sure we had a non smoking room on one of the lower floors.
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- Also Known As:
- Omni Royal Orleans Hotel New Orleans
- Omni Hotel New Orleans
- Omni New Orleans
- New Orleans Omni
- Omni Royal New Orleans