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“Elegant and Vibrant Hotel in the Middle of NOLA”
Review of Omni Royal Orleans

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Omni Royal Orleans
Ranked #21 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed December 7, 2012

This hotel has become THE place that I stay in NOLA - I would never even dream of staying elsewhere. The location is fantastic - this hotel is in the middle of the French Quarter and once you exit the hotel door, you find yourself with an overwhelming amount of places to go and check out. It's amazing - the location really could not get any better.

The hotel rooms are beautiful, if not a bit small, but this is an older hotel, so it's quite fine. The furniture and furnishings are beautiful and classic - they are not run-of-the-mill hotel furnishings. Try to get a room on the 2nd floor with a door that opens out onto the large patio courtyard in the middle of the hotel. The patio lights up and night and very few people are out there - with the tables, plants and fountain, it makes a great place to relax at night with friends.

The restaurant at this hotel is also delicious - definitely check out their breakfast buffet, because the banana bread is not to be missed. I would have walked off with the entire loaf of it if I'd been allowed to. The service at the restaurant is great and very attentive to diners' needs.

The doorman and hotel staff are all very friendly. They get to know you as a guest and always greet guests with a big "hello." Very professional, very friendly.

The only thing I'd say is watch your MINI-BAR -- I made the mistake of cutting the plastic zip-tie on mine and NEVER drank out of it, yet somehow each day things would be missing and when I checked out my bill included a $700 mini-bar tab. It was straightened out after I brought it to the attention of the front desk, but it was still quite unexpected!

Room Tip: Get a 2nd floor room that opens onto the patio!
See more room tips
  • Stayed: March 2012, traveled with family
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1  Thank B N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,901 - 3,907 of 4,878 reviews

Reviewed December 7, 2012

the Omni Royal is undergoing renovation as of December 2012 but that didn't spoil our stay at this fabulous hotel in the heart of the French Quarter. Our biggest regret is not trying their famous Resturant as we only had two nights in this exciting city, enjoying the nightlife just couldn't be missed.

We enjoyed excellent service, the room was lovely and the swimming pool situated on the roof overlooking the Missisippi was superb.

Stayed: December 2012
Thank TWLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2012

My husband and I are celebrating our 1 year wedding anniversary - we were both very excited to see new Orleans and relax. ( we both have very busy careers... As does everyone) our room is not only right by the elevator( very loud anytime anyone gets on the elevator it beeps) but the hammering is enough to drive us mad. We called and requested a room away from the noise, but they are "sold out". Word to the wise: DO NOT STAY here... It's a pretty place w a great location but the noise has been unacceptable and made our relaxing getaway not so relaxing. I'm furious.

  • Stayed: December 2012
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6  Thank Jennycarternolan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni R, Manager at Omni Royal Orleans, responded to this reviewResponded December 26, 2012

First, thank you for taking time to alert us about your recent stay here at the Omni Royal Orleans Hotel. It appears that you experienced some noise issues with the renovation; please accept our sincere apologies. Rest assured that the renovation process is close to completion. It was certainly not acceptable that you had to deal with the construction and the noise coming from the elevators at times. Hopefully you will return to the Royal Orleans again after the renovation at which time you can have a more comfortable experience. If reconsidered, please contact the Loyalty Ambassador of the hotel to assist with your reservation process, along with your experience here.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2012

We loved the hotel and the location is great. Bed is super comfortable. Bathroom is very small but the shower had GREAT water pressure and wonderful thick towels.

Construction going on to the front of the building as they get ready for Super Bowl so the front of the property is covered in scaffolding - a bit of an eyesore but didn't affect our stay.

Rooftop deck has great views - bar up there was closed but we enjoyed taking pictures of the city. There is a very interesting story about that observation deck - I won't put it here but google it if you are interested.

We would stay there again.

  • Stayed: November 2012, traveled as a couple
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1  Thank Natalie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2012

Like everything else in New Orleans before the Super Bowl in February, the Omni is undergoing renovation. As 30 year repeat customer, I can make excuses for some inconvenience; however, during our stay, the hotel appeared critically understaffed. We pulled up to the St. Louis street entry to find it covered in scaffolding with no valet service and no sign indicating where we could find a bellman. We finally made our way to the garage, unloaded the luggage and made our way to the lobby--no assistance in sight. After check-in, with no bellman to be found, we hauled our own bags to the room. That kind of set the tone for the whole weekend. It often appeared that the one or two reception clerks were the only employees on the job. The small gift shop off the lobby was frequently unattended and the concierge appeared to be AWOL. The reception clerks tried to be as helpful as possible but appeared stretched. On the plus side, the Omni has the same ideal location and is much quieter than many French Quarter/CBD hotels. The morning coffee delivered to our door was a wonderful service. We hope service is back up to former standards before too long!

  • Stayed: December 2012, traveled as a couple
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3  Thank daveybf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012

great deal. rooftop deck! booked it through hotwire, so only paid $100. split between 4 ppl- hellz yeah! the lobby was fancy, everyone was polite, and the room was clean and comfy. it was in the perfect location for our one-night stay in new orleans before heading back to the cold after our cruise. we were able to wander around the french quarter all night and they didn't even laugh at us when we called at 3:30 a.m. asking for a wake up call at 4. well, maybe they did.

Stayed: February 2012, traveled as a couple
1  Thank Erin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

A bad experience caused me to post an earlier very negative review of this hotel and its personnel. When the hotel's upper management was made aware of the incident, I received a call from the GM's assistant, Tenea Keefe. After hearing a recap of the incident and her internal investigation, she offered a complimentary visit. We revisited New Orleans during Thanksgiving. Our room was clean and the beds are so comfy. (We have since purchased a mattress set that is offered through the Omni chain.) Tenea is a professional and an asset to this hotel. She is very personable, caring and helped turn this unfortunate experience around. I gave this review only 4 stars rating of the property due to fact that the hotel is in the midst of an exterior facelift. At times, only one entrance may be used. Next review will be 5 stars because we will return to this grand hotel in the future. Kudos to the attentive staff and especially Tenea. We'll see you soon I'm sure.

  • Stayed: November 2012, traveled as a couple
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1  Thank vmi78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Royal Orleans

Address: 621 St. Louis Street, New Orleans, LA 70130-2119
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in New Orleans
#3 Family Hotel in New Orleans
#7 Luxury Hotel in New Orleans
#8 Business Hotel in New Orleans
Price Range: $159 - $430 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Royal Orleans 4*
Number of rooms: 345
Official Description (provided by the hotel):
Omni Royal Orleans offers graceful elegance in a landmark New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the Four Diamond luxury award for the past 31 years and has earned the Pinnacle Award for meeting services. Our full property renovation, completed in March 2013, incorporates modern amenities with classic design in our guest rooms, including 24 new iconic wrought-iron balconies and redesigned public spaces inspired by the liveliness of the area's culture through various color palettes and artwork. Whether you're visiting New Orleans for work or play, you're in excellent company – Omni Royal Orleans is truly the place to see and be seen. Our popular Zagat-rated Rib Room – Rotisserie Extraordinaire has been the haunt of literary greats and the politically infamous for more than 50 years. ... more   less 
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Also Known As:
Omni Royal Orleans Hotel New Orleans
Omni Hotel New Orleans
Omni New Orleans
New Orleans Omni
Omni Royal New Orleans

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