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“One Night Stopover” 4 of 5 bubbles
Review of New Orleans Marriott

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New Orleans Marriott
Ranked #72 of 161 Hotels in New Orleans
Certificate of Excellence
Worthing, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“One Night Stopover”
4 of 5 bubbles Reviewed September 5, 2013

Stayed here for one night on a stopover to Florida. Excellent rooms, but decor was slightly dated, garish patterns! The facilities however were great and the location was perfect! Wish we had time to use the pool!

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sheepherder24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,083 reviews from our community

Traveler rating
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    1,251
    643
    204
    94
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411
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (861)
Date | Rating
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English first
Richmond, Virginia
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

We really enjoyed being near the top floor in a corner room overlooking the quarter. The room was well kept clean, and gorgeously furnished. The staff was friendly, and quick with any requests we made. The only room complaint was the bathroom was tiny. My petite wife even commented on the narrowness of the door, very adequate once in though. Be aware you can only use valet parking here and it's $35/day plus tip. The only reason I didn't give this hotel excellent was the parking. I called down 5-10 minutes ahead to get my car because we were in a bit of a rush to get on the road. We got down only to find out it had never been pulled. Wait wasn't too bad, but standing in the heat with all my family and luggage really irked me.

Room Tip: Get near the top looking over the French Quarter!
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  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pichinco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed September 4, 2013

I guess I was expecting a great staff.

We arrived VERY late due to our train and were not able to cancel our very expensive reservation. We had to cancel 3 or 4 days before we were due to stay and of course, since it was the train that was delayed and not us, we had to cough up for a 4 hour stay.

When we checked in, the staff was ho hum. I know we checked in at 1:30 am but the lobby was not dead. I mean we were in New Orleans. I was hoping for a little Southern hospitality and an actual wake up call. We asked for one when we checked in for 4:45 and luckily, my husband set his phone for 5 am for a back up and that's what woke us up.

On the plus side, we had ponied up extra for a city view and it was beautiful. The room was probably spacious but mostly it was a blur. We will not be going back to NO but I would probably try to find another hotel.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
Thank Lynne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, PA
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

This is a typical city/skyscraper Marriott property. The rooms were as expected, if a bit small and a fridge would have been nice in such a hot climate. The elevators were absolutely efficient and you can see where the cool system of entering your floor and taking the designated elevator cuts down on waiting. We also had excellent food at the onsite restaurant.

The thing that made this hotel stand apart from others we've visited is the staff. From morning until night, the staff went out of their way to personify southern hospitality. In particular, when asking for change in the gift shop, the employee took my $20 and WALKED me next door to Starbucks, got my change and handed it back to me. Most people would have just said "I don't have it, but Starbuck's will." In addition, Sue in the valet area saved our butts one morning when the airport shuttle didn't show up in time to take my husband to the airport. He was on the phone with the shuttle service and they were trying to tell him that they had been there. Sue took his phone and kindly (but firmly) told the company that she knows every driver and NONE of them had been there that morning. And that we were waiting out side with time to spare. Within five minutes, they had another shuttle for us. This is the type of employee every hotel should have, because she will earn repeat business.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rjarabeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liberty, Pennsylvania, United States
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

This was a pretty nice hotel. I was surprised because I read so many bad reviews after I won room bid on priceline for a 4 star in the french quarter. I have to say this place was in such a convenient place, like perfect place! The hotel was very nice, we had an upgraded view room on the river/city and as I said in the title it was just a little smaller then I was used too. (but at least it had a fridge!) The bathroom also didn't have a fan...which was odd, so you have to leave the door open and I'd bring spray when you have to do the #2. The pool was VERY VERY small and not very young child friendly because people can drink up there and boy did they drink, I recommend this place for couples and familes with older kids. I enjoyed but would probably look at another place for my next visit just because of all the drama we had with our room reservations ( we reserved a 2 king rooms and our rooms became rooms with 2 FULL size beds, it got a little heated and they got kinda rude until a manager fixed it) and the internet price was insanely high and breakfast was not included and was pricey.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank AshMarie57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilburn, Georgia, United States
1 review
4 of 5 bubbles Reviewed September 3, 2013

We did a girls getaway in New Orleans in July. We stayed at the Marriott and I was very surprised. We asked for adjoining rooms and they accommodated us. Our rooms were spacious and clean. The hotel is centrally located. If I had to give one negative critique it would be that we had to wait in long lines to check in and then had to wait for our room. However, to make it up to us they gave us a couple drink tickets to go to the bar. I would stay here again.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AnnieKing2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tahlequah, Oklahoma
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed September 3, 2013

I spent a week at the Mariott in August 2013. The biggest plus was the staff. They were all so friendly and helpful that I hate not to give a better rating. But in all honesty, the room, the restaurant, and the bar were passable but nothing special.

Room Tip: Like everything in New Orleans, the higher the better.
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  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Orleans Marriott

Property: New Orleans Marriott
Address: 555 Canal Street, New Orleans, LA 70130-2349
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Family Hotel in New Orleans
#58 Business Hotel in New Orleans
#69 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — New Orleans Marriott 3.5*
Number of rooms: 1333
Official Description (provided by the hotel):
Indulge in spacious style and modern convenience at the New Orleans Marriott. Located within the heart of the French Quarter, our New Orleans hotel offers a range of premium amenities that will make you feel at home. Choose from 1,333 rooms and suites, each appointed with chic furnishings and thoughtful extras like high-speed WiFi and flat-panel TVs, or upgrade to a MClub Level room, and take advantage of exclusive access to the MClub Lounge. Experience innovative dining at 5 Fifty 5, our French Quarter hotel's restaurant, or order a delicious meal from the comfort of your room or suite. Planning a meeting or social event? Explore our 80,000 square feet of sophisticated event space, and let our dedicated planning team help you organize every detail, saving you time and stress. And of course, no visit to the city would be complete without taking time to experience Bourbon Street and the rest of the French Quarter - all located near our hotel. ... more   less 
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Also Known As:
New Orleans Marriott Hotel New Orleans
Marriott New Orleans

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