The Hotel Lobby and Dining Room are truly impressive and a marvel to behold. As you step inside the main doors, you are instantly transported to a style of lush and ornate, old-world beauty and grandeur . The massive chandeliers, the extremely high ceilings, the enormous, beautfiul portraits and giant marble columns all add to a sense of elegance and splendor, rarely seen in more modern hotels. I literally mumbled the word "wow" as I walked into the lobby. It's really quite awe-inspiring.
The service, on the other hand, was variable and inconsistent at best. Some of the staff are extremely friendly, courteous, helpful, and polite...others need to brush up a bit on their people skills. What's the point of having a refined and elegantly dressed doorman at the front door, if, half the time, he won't open the door for you?? (Even when I was carrying bags and clearly having a difficult time - I had to shoulder shove the door open myself one time. The doorman just stood there and watched. Maybe it's because I didn't tip the guy?? I don't know. I probably would have tipped him if he'd just gotten the door for me, but it's kind of hard to reach for your wallet when you have your hands full of luggage and are struggling with a large, heavy door.)
Also, unfortunately, the floor I stayed on...the 4th floor...was inhabited by some rather rude individuals. The floor layout, which is a long hallway (with some fiendishly creepy portraits hung on the walls), is also quite conducive to allowing a lot of exterior noise into the individual rooms.
My neighbors were a loud and obnoxious bunch, and would hang out in the hallway slamming the doors to their rooms repeatedly and talking and yelling loudly to eachother. This was quite unpleasant at 2:00 in the morning when I was trying to get to sleep for a tour early the next morning. My room door had a large gap underneath which also let in a lot of noise. I didn't complain to the front desk since it was "Mardi Gras" time, and, I suppose, the rowdiness comes with the territory. I was just a little surprised that such a nice, beautiful hotel had this class of rude and thoughtless guests staying in it.
The rooms themselves are also on the smallish side. I stayed in a regular room (not a suite) with two queen beds and the storage space for clothing/luggage was definitely lacking. Otherwise, the rooms are fine - nothing special really.
My other gripe is that, the day before check-out, the hotel provided a bill/invoice for additional charges. It had been made clear to me that the parking was $35.00 a day, and I didn't mind paying that since it was convenient, and I'd been made aware of it before I booked my stay. However, there was also a $10.00 a night "Room Upgrade" Fee attached to the bill.
I couldn't understand what the heck that was since I'd booked the room through Orbitz and I'd paid full price at the time of booking (it was over $300.00 a night for the room already). I certainly hadn't requested any type of room upgrade when I booked the room. The morning I checked out, I went to the front desk to ask about this extra charge that came to a total of $100.00 for my five night stay.
The lady at the front desk insisted that I had requested a room upgrade --- I had done no such thing. I explained that I'd booked the trip through Orbitz and had already paid full price for the room. She did, in fact, refund this fee, but she acted like she was doing ME a favor. That was really annoying since there is no reason that that fee should ever have been charged in the first place! I just walked out without arguing, glad to get my refund, but bitter at the feeling that the hotel was attempting to "nickle and dime" me to death.
Overall, I must repeat that it's an amazingly beautiful hotel. If I'm ever in New Orleans again, I'll certainly visit just to see that incredible lobby and dining room once again. However, the somewhat inconsistent service and the fact that exterior noise can be heard, quite easily, from inside the guestrooms makes me question whether I'd actually pay to stay at the "Le Pavillon" again. Also, it's supposed to be quite haunted, and although it's certainly somewhat creepy in a "haunted mansion" type way - I didn't experience anything approaching any type of paranormal activity. That's a real shame, as it would have been worth the price of admission.
- Official Description (provided by the hotel):
- Le Pavillon Hotel is centrally located in the heart of downtown New Orleans, only 4 blocks from the world-famous French Quarter. Le Pavillon is an historic New Orleans hotel that provides guests with an unforgettable ambiance combining Old World elegance with modern amenities. Accommodation choices include themed suites like the European Castle Suite, the Plantation Suite, and the Art Deco Suite. Amenities include flat-screen high definition televisions with premium cable channels, and comforts like bathrobes and slippers. Our lobby features traditional antiques and art. Be sure to partake of a nightly peanut butter and jelly treat! As for dining, The Crystal Room is our signature restaurant and Le Gallery is the perfect spot to meet up for drinks and appetizers. Take advantage of the rooftop swimming pool, a relaxing retreat after a day spent exploring New Orleans. ... more less
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- Also Known As:
- Le Pavillon New Orleans
- Hotel Le Pavillon
- La Pavilion New Orleans
- Le Pavilion