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“Gave our pre-paid room away then asked us to walk (at 2am) to another hotel”

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Hyatt Centric French Quarter New Orleans
Ranked #26 of 167 Hotels in New Orleans
Certificate of Excellence
GreenLeadersBronze level
Reviewed November 17, 2012

Pre-paid for a room at this hotel through American Express. Arrived at 1am and was told that "they found themselves in an oversold situation." In other words, they had given away the room we had already paid for. They then asked us to walk 12 blocks to another hotel (now 2am in the morning through downtown New Orleans) where they expected us to still pay for a room. Only after calling Amex did they agree to pay a cab to take us to the other hotel. We spent the next morning of our vacation checking out of the temporary hotel and paying for a cab back to the Hyatt French Quarter. When we got there our room still wasn't ready, and there were no apologies. They hotel itself is decent, not great.

  • Stayed: October 2012, traveled as a couple
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3  Thank TXRanger75243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,208 - 2,214 of 2,376 reviews

Reviewed November 13, 2012

It's clean, close to the action but is also a nice grown-up retreat from the crazy world outside the hotel. There was some confusion checking in and the manager sent us wine and cheese in our room: greatly appreciated and enough to make us forget :)
The restaurant in the lobby has delicious coffee. The fitness center was immaculate and empty: just the way I like it. My bed was cozy and luxurious. All that and an ideal location: I'd stay here again in a New York minute.

  • Stayed: November 2012, traveled with family
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1  Thank nicoletravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2012

We were only in town for 2 days so this will be short. Location is fabulous and everyone that works in the hotel from the front desk to the maids to the bartenders are the nicest and friendliest people ever. I feel like the hospitality was really outstanding. Our room was spacious and comfortable, couldn't be better. We ate at Red Fish, located in the bottom floor, the first night and it was packed, lively and excellent.

  • Stayed: November 2012, traveled with friends
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Thank Glenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

Perfect location and close to everything in the French Quarter. Hotel is recently renovated but still has that boutique charm while still being a Hyatt. Red Fish Grill connected to the hotel is a GREAT restaurant as well. I was staying here as part of a conference. The conference staff is very attentive and does a great job. The food from banquet services however was only ok. Nothing to write about. Batch, the in hotel bar, was charming and had decent food for what it is. Better than the banquet food. All things considered, I would stay here again.

  • Stayed: October 2012, traveled on business
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Thank Sheila C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

A friend and I stayed here the weekend before Halloween, and the location was perfect for us: at the foot of Bourbon Street in the French Quarter. Check-in was very fast -- almost too fast, as the receptionist didn't bother asking if we had any questions about the hotel or location. The hotel was completely renovated only about six months prior, and everything had a new and modern feel. But form overruled functionality in a couple cases: a lack of hooks and surface area in the bathroom, and one large lamp between the two beds. (Difficult if one of us wanted to sleep and the other wanted to read. Each bed should have its own smaller light.) Our room was a "courtyard queen" which had a window facing the inside of a small atrium -- while there was no view, we also did not get any street noise. Beds were very comfortable! TV received HD signals, too.

Room Tip: If you're worried about street noise, ask for a room that faces an interior courtyard.
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  • Stayed: October 2012, traveled with friends
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Thank pennmike1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

All services were excellent, with the exception of housekeeping. I can't say they didn't always do a good job because one day they never even came to do anything. We had been out at an event and returned around 10PM to discover the room had been untouched, even though we had been gone since early that morning. I called the front desk and was told housekeeping was gone for the day but they could send up some clean towels. The front desk clerk did apologize for the inconvenience. The following morning, housekeeping staff was knocking on the door at 8AM wanting in to clean the room which I found odd since it was our check out date.
Our room faced Canal Street and there was constant noise from people, traffic, and sirens. Not an issue if you are used to living in a large city. The view was very nice.
After reading several other reviews, it seems this must be the norm for this particular hotel. Valet parking and bell service staff were great - very prompt and polite. It may sound petty, but returning to a room in need of attention at the end of a very long day leaves a bad impression.

Room Tip: If you want quiet, ask for an interior room. Otherwise you will face out to Canal Street or Bourbon...
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  • Stayed: November 2012, traveled as a couple
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1  Thank KipF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

We checked in this past weekend and had a most enjoyable stay.The room was beautiful the bed very comfortable and the staff helpful,professional and very friendly. The location is perfect for a stay in New Orleans.
The only drawback was the water pressure in the bathroom. The fixtures and fittings in the bathroom was up to the par of the hotel but the size of the bathroom was minuscule and water pressure was woefully lacking.
I say this with regret because the staff and hotel met our every expectation with the exception of the water pressure

Stayed: November 2012, traveled as a couple
1  Thank samjacobson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Centric French Quarter New Orleans

Address: 800 Iberville Street, New Orleans, LA 70112-3132 (Formerly Hyatt French Quarter)
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in New Orleans
#10 Family Hotel in New Orleans
#11 Business Hotel in New Orleans
#11 Green Hotel in New Orleans
#15 Romantic Hotel in New Orleans
Price Range: $175 - $671 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Centric French Quarter New Orleans 4*
Number of rooms: 254
Official Description (provided by the hotel):
The Hyatt Centric French Quarter is a New Orleans luxury hotel located in the historic French Quarter adjacent to Bourbon Street in New Orleans, Louisiana. This beautifully restored historic hotel offers 254 smoke-free guestrooms with expansive 12-foot ceilings, plush bedding, modern in-room amenities, and balconies that overlook the historic French Quarter, our gorgeously landscaped courtyards or New Orleans' famous Bourbon Street. ... more   less 
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Also Known As:
Wyndham New Orleans
New Orleans Wyndham
Sonesta New Orleans
New Orleans Chateau Sonesta
New Orleans Sonesta

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